Intel i350-T2 nor recognized by FreeNAS/ Sytem

[Crona]

<div class="bbWrapper">I recently purchased an Intel i350-T2 NIC, as the built in ethernet on the motherboard was giving me issues when there was high network traffic, and the system/ FreeNAS doesn't recognize it at all. It isn't a fake card as far as I can tell, it has the proper stickers/ worked on another device. When I try ifconfig in shell it doesn't appear, I only see the re0 from the motherbaord's built in adapter. I've been searching all morning for a fix/ information and nothing has helped. Losing my mind here, help you be greatly appreciated <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite12" alt="o_O" title="Er... what? o_O" loading="lazy" data-shortname="o_O" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite12" alt="o_O" title="Er... what? o_O" loading="lazy" data-shortname="o_O" /><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite12" alt="o_O" title="Er... what? o_O" loading="lazy" data-shortname="o_O" /><br /> <br /> MB: Asrock B450 Pro4<br /> CPU: AMD Ryzen 7 2700X<br /> RAM: 32GB @ 3200</div>

 

[Tigersharke]

<div class="bbWrapper">I have not attempted to use a fiberoptic network device so I cannot speak to all of the details. However, it does appear that <a href="https://www.freebsd.org/cgi/man.cgi?igb(4)" target="_blank" class="link link--external" rel="noopener">Freebsd does support the i350-T2 NIC card</a>. What I believe is likely, is that this specific type of network device is not configured or setup for use by FreeNAS. As with any network card, you will need to load the driver and use ifconfig to initialize it. From the manpage above,<br /> <blockquote data-attributes="" data-quote="" data-source="" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> The <b>igb</b> driver supports Gigabit Ethernet adapters based on the Intel<br /> 82575 and 82576 controller chips:<br /> <br /> <b>+o</b> Intel Gigabit ET Dual Port Server Adapter (82576)<br /> <b>+o</b> Intel Gigabit VT Quad Port Server Adapter (82575)<br /> <b>+o</b> Intel Single, Dual and Quad Gigabit Ethernet Controller (82580)<br /> <b>+o</b> Intel i210 and i211 Gigabit Ethernet Controller<br /> <b>+o</b> Intel i350 and i354 Gigabit Ethernet Controller </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>--snip--<br /> <blockquote data-attributes="" data-quote="" data-source="" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> place the<br /> following line in <a href="https://www.freebsd.org/cgi/man.cgi?query=loader.conf&amp;sektion=5&amp;apropos=0&amp;manpath=FreeBSD+12.1-RELEASE+and+Ports" target="_blank" class="link link--external" rel="nofollow ugc noopener">loader.conf(5)</a>:<br /> <br /> if_igb_load=&quot;YES&quot; </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> There are other tunables and I cannot say how any of this would be done via FreeNAS but the above is how it is described for FreeBSD. There is also a <a href="https://www.freebsd.org/cgi/man.cgi?query=ifconfig&amp;sektion=8&amp;apropos=0&amp;manpath=FreeBSD+12.1-RELEASE+and+Ports" target="_blank" class="link link--external" rel="noopener">manpage for ifconfig(8)</a> that might be good to read.<br /> <br /> I wish you success in your attempts to get networking instead of notworking.</div>

 

[Samuel Tai]

<div class="bbWrapper">See <a href="https://www.intel.com/content/www/us/en/support/articles/000007074/network-and-i-o/ethernet-products.html" target="_blank" class="link link--external" rel="noopener">https://www.intel.com/content/www/u...007074/network-and-i-o/ethernet-products.html</a> on how to validate YottaMark and BradyID stickers on the NIC. Your NIC could be fake.<br /> <br /> Also this card should use the ixgbe driver.</div>

 

[Crona]

<div class="bbWrapper"><blockquote data-attributes="member: 101891" data-quote="Samuel Tai" data-source="post: 592489" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=592489" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-592489">Samuel Tai said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> See <a href="https://www.intel.com/content/www/us/en/support/articles/000007074/network-and-i-o/ethernet-products.html" target="_blank" class="link link--external" rel="nofollow ugc noopener">https://www.intel.com/content/www/u...007074/network-and-i-o/ethernet-products.html</a> on how to validate YottaMark and BradyID stickers on the NIC. Your NIC could be fake.<br /> <br /> Also this card should use the ixgbe driver. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>All signs point to no, the card isn't fake <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite6" alt=":cool:" title="Cool :cool:" loading="lazy" data-shortname=":cool:" /><br /> <blockquote data-attributes="member: 59986" data-quote="Tigersharke" data-source="post: 592488" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=592488" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-592488">Tigersharke said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I have not attempted to use a fiberoptic network device so I cannot speak to all of the details. However, it does appear that <a href="https://www.freebsd.org/cgi/man.cgi?igb(4)" target="_blank" class="link link--external" rel="nofollow ugc noopener">freebsd does support the i350-T2 NIC card</a>. What I believe is likely, is that this specific type of network device is not configured or setup for use by FreeNAS. As with any network card, you will need to load the driver and use ifconfig to initialize it. From the manpage above,<br /> <br /> --snip--<br /> <br /> <br /> There are other tunables and I cannot say how any of this would be done via FreeNAS but the above is how it is described for FreeBSD. There is also a <a href="https://www.freebsd.org/cgi/man.cgi?query=ifconfig&amp;sektion=8&amp;apropos=0&amp;manpath=FreeBSD+12.1-RELEASE+and+Ports" target="_blank" class="link link--external" rel="nofollow ugc noopener">manpage for ifconfig(8)</a> that might be good to read.<br /> <br /> I wish you success in your attempts to get networking instead of notworking. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>I'm working on adding the tunable now, thank a ton! Will get back if it indeed works!</div>

 

[Crona]

<div class="bbWrapper">Adding a tunable to load the driver did not work and an ifconfig still doesn't show anything but re0.</div>

 

[Tigersharke]

<div class="bbWrapper"><blockquote data-attributes="member: 102937" data-quote="Crona" data-source="post: 592502" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=592502" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-592502">Crona said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Adding a tunable to load the driver did not work and an ifconfig still doesn't show anything but re0. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Ok. So in FreeNAS there is some section where custom tunables can be added? I know nothing of this but even that *should* work. Have you tried locating the <i><b>/boot/loader.conf</b></i> file to add that line? Also, either way, you might need to reboot to be certain the driver is loaded, but if you can get to a shell prompt and type <code class="bbCodeInline">kldload if_igb</code> it should either say it was already loaded or actually load the driver.</div>

 

[Crona]

<div class="bbWrapper">After running that command it said &quot;kldload: can't load if_igb: No such file or directory&quot;<br /> I'm sorry I'm not sure how to locate the loader.conf file, when I enter &quot;mount -rw /vi /boot/loader.conf &quot; (what I found trying to figure it out before deciding to do a tunable) it just says no such file or directory.<br /> I've rebooted a few times hoping that it loads and it doesn't. Do you think I need to add the drivers somehow?</div>

 

[Elliot Dierksen]

<div class="bbWrapper">I am pretty sure that the &quot;igb&quot; driver is complied into the FreeNAS kernel. I have i350 ports on the motherboard of my system that work just fine. <code style="background-color: #dee3e7; padding: .2px; margin: .1em; display: inline-block;"> <kbd>kldstat</kbd></code> reports that if_igb isn't loaded, so it must be compiled in.<br /> <div class="bbCodeBlock bbCodeCode"><div class="type">Code:</div><pre> root@freenas2:/ # kldstat Id Refs Address Size Name 1 75 0xffffffff80200000 2566f28 kernel 2 1 0xffffffff82768000 100ee8 ispfw.ko 3 1 0xffffffff82869000 fa60 ipmi.ko 4 2 0xffffffff82879000 2d70 smbus.ko 5 1 0xffffffff8287c000 32cc8 if_bnxt.ko 6 1 0xffffffff828af000 2243e8 if_qlxgbe.ko 7 1 0xffffffff82ad4000 f1440 ocs_fc.ko 8 1 0xffffffff82bc6000 22150 smartpqi.ko 9 1 0xffffffff82be9000 8a40 freenas_sysctl.ko 10 1 0xffffffff82e19000 330048 vmm.ko 11 1 0xffffffff8314a000 a84 nmdm.ko 12 1 0xffffffff8314b000 2ec dtraceall.ko 13 9 0xffffffff8314c000 39a78 dtrace.ko 14 1 0xffffffff83186000 5c0 dtmalloc.ko 15 1 0xffffffff83187000 1898 dtnfscl.ko 16 1 0xffffffff83189000 1d61 fbt.ko 17 1 0xffffffff8318b000 53240 fasttrap.ko 18 1 0xffffffff831df000 bcc sdt.ko 19 1 0xffffffff831e0000 6af0 systrace.ko 20 1 0xffffffff831e7000 6ac8 systrace_freebsd32.ko 21 1 0xffffffff831ee000 f9c profile.ko 22 1 0xffffffff831ef000 39f4 geom_multipath.ko 23 1 0xffffffff831f3000 14320 hwpmc.ko 24 1 0xffffffff83208000 7140 t3_tom.ko 25 2 0xffffffff83210000 aa8 toecore.ko 26 1 0xffffffff83211000 f8d0 t4_tom.ko root@freenas2:/ # ifconfig -a | grep igb igb0: flags=8843&lt;UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST&gt; metric 0 mtu 1500 igb1: flags=8843&lt;UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST&gt; metric 0 mtu 1500 </pre></div></div>

 

[Tigersharke]

<div class="bbWrapper"><blockquote data-attributes="member: 102937" data-quote="Crona" data-source="post: 592509" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=592509" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-592509">Crona said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> After running that command it said &quot;kldload: can't load if_igb: No such file or directory&quot;<br /> I'm sorry I'm not sure how to locate the loader.conf file, when I enter &quot;mount -rw /vi /boot/loader.conf &quot; (what I found trying to figure it out before deciding to do a tunable) it just says no such file or directory.<br /> I've rebooted a few times hoping that it loads and it doesn't. Do you think I need to add the drivers somehow? </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Okay good. I think right now we need someone who truly knows FreeNAS to add their expertise because it sounds like the directory structure, layout, may be different than standard FreeBSD (to some degreee at least) and I really do not know how additional drivers would be added. What I described is how it would work for FreeBSD. I believe that the driver would be installed with base on FreeBSD, it may be default for the generic config of FreeBSD but I am not sure, many people do not use fiber networking. If it does not exist as part of a FreeNAS install then I am uncertain how it would be added because building or re-building parts of world (the software bundled as a set with the kernel but separate from it) would require the standard FreeBSD <i><b>/usr/src</b></i> to be included/added first/too.<br /> <br /> Calling FreeNAS experts..<br /> <br /> <span style="color: rgb(85, 57, 130)">PS. It seems that the long time I took to be complete and correct various typos (always struggle to effectively press the shift key) meant that my answer above appears after another which offers contrary facts to a few of my suppositions.</span></div>

 

[Tigersharke]

<div class="bbWrapper">Ok, so we know the software driver should be present and we know the hardware is authentic. For the moment this leaves issues with hardware install or other hardware issues, and whether any other software needs to be set (does fiber work ootb for FreeNAS or not). I do not know if BIOS (or whatever they call it, I stick with BIOS because it makes sense as a name) has any settings that need to be adjusted. also, be sure the slot is proper for your use and clean and contacts of slot and card are clean, and obviously that the card is properly and completely seated.<br /> <br /> Beyond that, it is still one for the more expert with fiber and FreeNAS.</div>

 

[Samuel Tai]

<div class="bbWrapper">According to <a href="https://www.freebsd.org/cgi/man.cgi?query=em&amp;sektion=4" target="_blank" class="link link--external" rel="noopener">https://www.freebsd.org/cgi/man.cgi?query=em&amp;sektion=4</a>, this NIC should use the em driver. What's the output of <code class="bbCodeInline">dmesg</code>? Is the kernel detecting em, igb, or ixgbe drivers?</div>

 

[Crona]

<div class="bbWrapper"><blockquote data-attributes="member: 101891" data-quote="Samuel Tai" data-source="post: 592515" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=592515" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-592515">Samuel Tai said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> According to <a href="https://www.freebsd.org/cgi/man.cgi?query=em&amp;sektion=4" target="_blank" class="link link--external" rel="nofollow ugc noopener">https://www.freebsd.org/cgi/man.cgi?query=em&amp;sektion=4</a>, this NIC should use the em driver. What's the output of <code class="bbCodeInline">dmesg</code>? Is the kernel detecting em, igb, or ixgbe drivers? </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>Pretty sure it's just detecting re0 from the on board device</div>

 

[Tigersharke]

<div class="bbWrapper">I have never had a situation where the ethernet cable needed to be attached so that FreeBSD would detect the card, so I highly doubt that is the issue. If FreeBSD (or FreeNAS) doesn't detect the card for whatever reason, then it will not show up in dmesg at all, even with inaccurate details. If from the shell you can do <code class="bbCodeInline">dmesg | grep net</code> you should get a result similar to below, which you can post:<br /> <blockquote data-attributes="" data-quote="" data-source="" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> root@ichigo:~ # dmesg | grep net<br /> 000.000023 [4336] netmap_init netmap: loaded module<br /> em0: Ethernet address: 00:15:17:48:55:9a<br /> em0: netmap queues/slots: TX 1/1024, RX 1/1024<br /> em1: Ethernet address: 00:15:17:48:55:9b<br /> em1: netmap queues/slots: TX 1/1024, RX 1/1024<br /> re0: &lt;RealTek 8168/8111 B/C/CP/D/DP/E/F/G PCIe Gigabit Ethernet&gt; port 0x9000-0x90ff mem 0xd0304000-0xd0304fff,0xd0300000-0xd0303fff irq 21 at device 0.0 on pci10<br /> re0: Ethernet address: e0:3f:49:6e:ca:6d<br /> re0: netmap queues/slots: TX 1/256, RX 1/256 </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> This will verify if there are any network devices in your system whether cards or on the motherboard. If you get only the realtek nic (re0) then we're back to needing to verify that the intel card is interfacing with your motherboard properly, getting power as well as relaying signals. You may need to try a different slot, or clean the contacts, or both.</div>

 

[Crona]

<div class="bbWrapper"><div class="bbCodeBlock bbCodeCode"><div class="type">Code:</div><pre>root@Server[~]# dmesg | grep net WARNING: VIMAGE (virtualized network stack) is a highly experimental feature. mlx5en: Mellanox Ethernet driver 3.5.1 (April 2019) re0: &lt;RealTek 8168/8111 B/C/CP/D/DP/E/F/G PCIe Gigabit Ethernet&gt; port 0xd000-0xd0ff mem 0xf7504000-0xf7504fff,0xf7500000-0xf7503fff irq 35 at device 0.0 on pci9 re0: Ethernet address: a8:a1:59:15:2a:29 freenas_sysctl: adding network. WARNING: VIMAGE (virtualized network stack) is a highly experimental feature. mlx5en: Mellanox Ethernet driver 3.5.1 (April 2019) re0: &lt;RealTek 8168/8111 B/C/CP/D/DP/E/F/G PCIe Gigabit Ethernet&gt; port 0xd000-0xd0ff mem 0xf7504000-0xf7504fff,0xf7500000-0xf7503fff irq 35 at device 0.0 on pci9 re0: Ethernet address: a8:a1:59:15:2a:29 freenas_sysctl: adding network. bridge0: Ethernet address: 02:bd:c4:dc:bc:00 epair0a: Ethernet address: 02:83:d0:00:04:0a epair0b: Ethernet address: 02:dc:2e:00:05:0b epair0a: changing name to 'vnet0.1' vnet0.1: promiscuous mode enabled vnet0.1: link state changed to DOWN WARNING: VIMAGE (virtualized network stack) is a highly experimental feature. mlx5en: Mellanox Ethernet driver 3.5.1 (April 2019) re0: &lt;RealTek 8168/8111 B/C/CP/D/DP/E/F/G PCIe Gigabit Ethernet&gt; port 0xd000-0xd0ff mem 0xf7504000-0xf7504fff,0xf7500000-0xf7503fff irq 35 at device 0.0 on pci9 re0: Ethernet address: a8:a1:59:15:2a:29 freenas_sysctl: adding network. bridge0: Ethernet address: 02:bd:c4:dc:bc:00 epair0a: Ethernet address: 02:83:d0:00:04:0a epair0b: Ethernet address: 02:dc:2e:00:05:0b epair0a: changing name to 'vnet0.1' vnet0.1: promiscuous mode enabled vnet0.1: link state changed to DOWN WARNING: VIMAGE (virtualized network stack) is a highly experimental feature. mlx5en: Mellanox Ethernet driver 3.5.1 (April 2019) re0: &lt;RealTek 8168/8111 B/C/CP/D/DP/E/F/G PCIe Gigabit Ethernet&gt; port 0xd000-0xd0ff mem 0xf7504000-0xf7504fff,0xf7500000-0xf7503fff irq 35 at device 0.0 on pci9 re0: Ethernet address: a8:a1:59:15:2a:29 freenas_sysctl: adding network. bridge0: Ethernet address: 02:bd:c4:dc:bc:00 epair0a: Ethernet address: 02:4e:d0:00:04:0a epair0b: Ethernet address: 02:a4:e5:00:05:0b epair0a: changing name to 'vnet0.1' vnet0.1: promiscuous mode enabled tap0: Ethernet address: 00:bd:a6:c5:14:00 WARNING: VIMAGE (virtualized network stack) is a highly experimental feature. mlx5en: Mellanox Ethernet driver 3.5.1 (April 2019) re0: &lt;RealTek 8168/8111 B/C/CP/D/DP/E/F/G PCIe Gigabit Ethernet&gt; port 0xd000-0xd0ff mem 0xf7504000-0xf7504fff,0xf7500000-0xf7503fff irq 35 at device 0.0 on pci9 re0: Ethernet address: a8:a1:59:15:2a:29 freenas_sysctl: adding network. bridge0: Ethernet address: 02:bd:c4:dc:bc:00 epair0a: Ethernet</pre></div><br /> Yeah I already knew that it was supposed to show up as em0, and wasn't being recognized by the system at all, as I said in the first post.</div>

 

[Crona]

<div class="bbWrapper">I swapped the GPU and the intel NIC and noe the NIC is working but the GPU isnt, which isnt a problem. Everything is working now (except the unneeded GPU) thanks everyone!</div>

 

[Samuel Tai]

<div class="bbWrapper">Looking at your motherboard, your Ryzen CPU may be grabbing PCI-E lanes from one of the x16 slots. Your GPU/NIC swap pretty much confirms this.</div>

 

[Tigersharke]

<div class="bbWrapper"><blockquote data-attributes="member: 101891" data-quote="Samuel Tai" data-source="post: 592605" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/community/goto/post?id=592605" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-592605">Samuel Tai said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Looking at your motherboard, your Ryzen CPU may be grabbing PCI-E lanes from one of the x16 slots. Your GPU/NIC swap pretty much confirms this. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> So as I mentioned above a few posts previous, it might be good to try another slot.</div>