How To Check The Cause Of Restart

[Ming]

Dear Team

Yesterday our device restarted automatically. Does anyone know how to check the reason of it. Thanks very much.
And how to view the debug file.
The attached is the debugfile.


Regards
Ming Gao

 

[jgreco]

Mod note: I've deleted the debugfile from the public post because it contains potentially sensitive information about your NAS. Any mods who want to look at it, it's archived in Old Threads.

The debug files are simply a large tarball. If you extract them on a UNIX host, you can investigate stuff like dump.txt to see information about the configuration of the system, anything that was in the system message buffer, etc. I did look at your system message buffer (dmesg/dmesg.boot) and there was nothing I noticed there. Unfortunately there's a huge amount of information to comb through and I don't look at these often enough to automatically know where all the juicy bits hide, and since it's a holiday, I don't have much time to spend on this.

If your system contains an IPMI/BMC/DRAC/other out-of-band management, don't forget to see if any platform level events like a power failure were logged.

 

[Ming]

Mod note: I've deleted the debugfile from the public post because it contains potentially sensitive information about your NAS. Any mods who want to look at it, it's archived in Old Threads.

The debug files are simply a large tarball. If you extract them on a UNIX host, you can investigate stuff like dump.txt to see information about the configuration of the system, anything that was in the system message buffer, etc. I did look at your system message buffer (dmesg/dmesg.boot) and there was nothing I noticed there. Unfortunately there's a huge amount of information to comb through and I don't look at these often enough to automatically know where all the juicy bits hide, and since it's a holiday, I don't have much time to spend on this.

If your system contains an IPMI/BMC/DRAC/other out-of-band management, don't forget to see if any platform level events like a power failure were logged.

Merry Christmas! Wish you a good holiday!
Once you are free, please let me know whether there is some log to see the reason of restart?
The attached is bmc event logs. just see two watchdog event. Timer assertion and hard reset.

 

[G8One2]

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