Help, everything has vanished!

[Keith Goodyer]

Hi

Took on an IT job a few days ago, hadn't even managed to get my feet under the table, and the clients primary NAS has completely failed. Its an old 8.3 release, but 99.99% of the web UI doesn't work, and all I get is a non-descriptive warning. All 16 drives seem to be fine. It had about 30 volumes on it, and now I just see one, and its is unable to tell me the size or anything about it - and I cant read anything.

I have never used FreeNAS before, and need a guru to try and help me recover the data. The company were typically sold this box, and was informed their data would be as safe as houses (pity nobody ever configured it, no scrubs, no backups, no replications). As you can imagine, I am getting the blame for this - despite the fact I have never been near it.

I managed to get off about 5TB of the 20TB of data (very slowly) before it went completely AWOL, need to recover the rest - plenty of additional storage available on a second NAS (Not freeNAS) server.

I am not particularly OK with BSD (I have never used and Linux in anger). There is $$$ available if somebody can help me out of this jam, and you can either talk me through it, or I can offer remote access (via VPN) and there is a man to do hard resets available 24x7.


All The Best

Keith

 

[Keith Goodyer]

Just done some S.M.A.R.T tests all 16 drives are reporting nonsense..... all exactly the same

$ smartctl -a /dev/da1

SMART Health Status: OK

Current Drive Temperature: 30 C
Drive Trip Temperature: 25 C
Manufactured in week 30 of year 2002
Specified cycle count over device lifetime: 4278190080
Accumulated start-stop cycles: 256
Elements in grown defect list: 0

Error counter log:
Errors Corrected by Total Correction Gigabytes Total
ECC rereads/ errors algorithm processed uncorrected
fast | delayed rewrites corrected invocations [10^9 bytes] errors
read: 0 0 0 0 0 0.0000
write: 0 0 0 0 0 0.0000

Non-medium error count: 0
Device does not support Self Test logging

 

[hugovsky]

Please post full hardware list.

 

[depasseg]

I would call ixsystems for support.

 

[Keith Goodyer]

Please post full hardware list.

Unfortunately, unless I start pulling it all apart, I have no idea - All I know is its a Supermicro Built system, and it has 16 x 2TB Barracuda's. It was built in 2012, FreeNAS is on a USB stick.

Ill start pulling it apart tomorrow. I have three systems exactly the same (The other two - which were supposed to be backups - had already failed and been taken offline before I arrived).

Keith

 

[Bidule0hm]

The other two - which were supposed to be backups - had already failed and been taken offline before I arrived

Just one advice: run! run out of this company!

In the mean time you can use dmidecode to output the system specs without taking it apart ;)

 

[Ericloewe]

SMART data suggests they're SAS drives. So while you're at it, give us the output of sas2flash -listall

(I'm hoping 8.3 already included sas2flash)

 

[Keith Goodyer]

Hardware Description.....

# dmidecode 2.11
SMBIOS version fixup (2.33 -> 2.3).
SMBIOS 2.3 present.
43 structures occupying 1400 bytes.
Table at 0xBFF79000.

Handle 0x0000, DMI type 0, 20 bytes
BIOS Information
Vendor: Phoenix Technologies LTD
Version: 6.00
Release Date: 08/21/2006
Address: 0xE45A0
Runtime Size: 113248 bytes
ROM Size: 1024 kB
Characteristics:
ISA is supported
PCI is supported
PNP is supported
BIOS is upgradeable
BIOS shadowing is allowed
ESCD support is available
Boot from CD is supported
Selectable boot is supported
EDD is supported
3.5"/2.88 MB floppy services are supported (int 13h)
ACPI is supported
USB legacy is supported
LS-120 boot is supported
ATAPI Zip drive boot is supported
BIOS boot specification is supported

Handle 0x0001, DMI type 1, 25 bytes
System Information
Manufacturer: Supermicro
Product Name: X6DH8
Version: 0123456789
Serial Number: 0123456789
UUID: 80F1E964-DC63-0010-89D5-0030486908D2
Wake-up Type: Power Switch

Handle 0x0002, DMI type 2, 8 bytes
Base Board Information
Manufacturer: Supermicro
Product Name: X6DH8
Version: PCB Version
Serial Number: 0123456789

Handle 0x0003, DMI type 3, 17 bytes
Chassis Information
Manufacturer: Supermicro
Type: Other
Lock: Not Present
Version: 0123456789
Serial Number: 0123456789
Asset Tag:
Boot-up State: Safe
Power Supply State: Safe
Thermal State: Safe
Security Status: None
OEM Information: 0x00001234

Handle 0x0004, DMI type 4, 35 bytes
Processor Information
Socket Designation: CPU1
Type: Central Processor
Family: Pentium 4
Manufacturer: GenuineIntel
ID: 4A 0F 00 00 FF FB EB BF
Signature: Type 0, Family 15, Model 4, Stepping 10
Flags:
FPU (Floating-point unit on-chip)
VME (Virtual mode extension)
DE (Debugging extension)
PSE (Page size extension)
TSC (Time stamp counter)
MSR (Model specific registers)
PAE (Physical address extension)
MCE (Machine check exception)
CX8 (CMPXCHG8 instruction supported)
APIC (On-chip APIC hardware supported)
SEP (Fast system call)
MTRR (Memory type range registers)
PGE (Page global enable)
MCA (Machine check architecture)
CMOV (Conditional move instruction supported)
PAT (Page attribute table)
PSE-36 (36-bit page size extension)
CLFSH (CLFLUSH instruction supported)
DS (Debug store)
ACPI (ACPI supported)
MMX (MMX technology supported)
FXSR (FXSAVE and FXSTOR instructions supported)
SSE (Streaming SIMD extensions)
SSE2 (Streaming SIMD extensions 2)
SS (Self-snoop)
HTT (Multi-threading)
TM (Thermal monitor supported)
PBE (Pending break enabled)
Version: Intel(R) Xeon(TM) CPU 3.00GHz
Voltage: 1.4 V
External Clock: 200 MHz
Max Speed: 4000 MHz
Current Speed: 3000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: 0x0006
L2 Cache Handle: 0x0007
L3 Cache Handle: Not Provided
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x0005, DMI type 4, 35 bytes
Processor Information
Socket Designation: CPU2
Type: Central Processor
Family: Pentium 4
Manufacturer: GenuineIntel
ID: 4A 0F 00 00 FF FB EB BF
Signature: Type 0, Family 15, Model 4, Stepping 10
Flags:
FPU (Floating-point unit on-chip)
VME (Virtual mode extension)
DE (Debugging extension)
PSE (Page size extension)
TSC (Time stamp counter)
MSR (Model specific registers)
PAE (Physical address extension)
MCE (Machine check exception)
CX8 (CMPXCHG8 instruction supported)
APIC (On-chip APIC hardware supported)
SEP (Fast system call)
MTRR (Memory type range registers)
PGE (Page global enable)
MCA (Machine check architecture)
CMOV (Conditional move instruction supported)
PAT (Page attribute table)
PSE-36 (36-bit page size extension)
CLFSH (CLFLUSH instruction supported)
DS (Debug store)
ACPI (ACPI supported)
MMX (MMX technology supported)
FXSR (FXSAVE and FXSTOR instructions supported)
SSE (Streaming SIMD extensions)
SSE2 (Streaming SIMD extensions 2)
SS (Self-snoop)
HTT (Multi-threading)
TM (Thermal monitor supported)
PBE (Pending break enabled)
Version: Intel(R) Xeon(TM)
Voltage: 1.4 V
External Clock: 200 MHz
Max Speed: 4000 MHz
Current Speed: 3000 MHz
Status: Populated, Enabled
Upgrade: Other
L1 Cache Handle: 0x0008
L2 Cache Handle: 0x0009
L3 Cache Handle: Not Provided
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x0006, DMI type 7, 19 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Socketed, Level 1
Operational Mode: Write Back
Location: Internal
Installed Size: 16 kB
Maximum Size: 16 kB
Supported SRAM Types:
Burst
Pipeline Burst
Asynchronous
Installed SRAM Type: Asynchronous
Speed: Unknown
Error Correction Type: Unknown
System Type: Unknown
Associativity: Unknown

Handle 0x0007, DMI type 7, 19 bytes
Cache Information
Socket Designation: L2 Cache
Configuration: Enabled, Socketed, Level 2
Operational Mode: Write Back
Location: Internal
Installed Size: 2048 kB
Maximum Size: 1024 kB
Supported SRAM Types:
Burst
Pipeline Burst
Asynchronous
Installed SRAM Type: Burst
Speed: Unknown
Error Correction Type: Unknown
System Type: Unknown
Associativity: Unknown

Handle 0x0008, DMI type 7, 19 bytes
Cache Information
Socket Designation: L1 Cache
Configuration: Enabled, Socketed, Level 1
Operational Mode: Write Back
Location: Internal
Installed Size: 16 kB
Maximum Size: 16 kB
Supported SRAM Types:
Burst
Pipeline Burst
Asynchronous
Installed SRAM Type: Asynchronous
Speed: Unknown
Error Correction Type: Unknown
System Type: Unknown
Associativity: Unknown

Handle 0x0009, DMI type 7, 19 bytes
Cache Information
Socket Designation: L2 Cache
Configuration: Enabled, Socketed, Level 2
Operational Mode: Write Back
Location: Internal
Installed Size: 2048 kB
Maximum Size: 1024 kB
Supported SRAM Types:
Burst
Pipeline Burst
Asynchronous
Installed SRAM Type: Burst
Speed: Unknown
Error Correction Type: Unknown
System Type: Unknown
Associativity: Unknown

Handle 0x000A, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J6
Internal Connector Type: 9 Pin Dual Inline (pin 10 cut)
External Reference Designator: COM1
External Connector Type: DB-9 male
Port Type: Serial Port 16550A Compatible

Handle 0x000B, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J7
Internal Connector Type: 9 Pin Dual Inline (pin 10 cut)
External Reference Designator: COM2
External Connector Type: DB-9 male
Port Type: Serial Port 16550A Compatible

Handle 0x000C, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J23
Internal Connector Type: 25 Pin Dual Inline (pin 26 cut)
External Reference Designator: PRINTER
External Connector Type: DB-25 female
Port Type: Parallel Port ECP/EPP

Handle 0x000D, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J9
Internal Connector Type: None
External Reference Designator: Keyboard
External Connector Type: Circular DIN-8 male
Port Type: Keyboard Port

Handle 0x000E, DMI type 8, 9 bytes
Port Connector Information
Internal Reference Designator: J9
Internal Connector Type: None
External Reference Designator: PS/2 Mouse
External Connector Type: Circular DIN-8 male
Port Type: Keyboard Port

Handle 0x000F, DMI type 9, 13 bytes
System Slot Information
Designation: PCIX#1-100MHz
Type: 64-bit PCI-X
Current Usage: Available
Length: Long
ID: 1
Characteristics:
3.3 V is provided

Handle 0x0010, DMI type 9, 13 bytes
System Slot Information
Designation: PCIX#2-100MHz
Type: 64-bit PCI-X
Current Usage: Available
Length: Long
ID: 2
Characteristics:
3.3 V is provided

Handle 0x0011, DMI type 9, 13 bytes
System Slot Information
Designation: PCIX#3-133MHz
Type: 64-bit PCI-X
Current Usage: In Use
Length: Long
ID: 3
Characteristics:
3.3 V is provided

Handle 0x0012, DMI type 9, 13 bytes
System Slot Information
Designation: PCIE#4-x4
Type: Other
Current Usage: Available
Length: Other
Characteristics:
3.3 V is provided

Handle 0x0013, DMI type 9, 13 bytes
System Slot Information
Designation: PCIE#5-x8
Type: Other
Current Usage: In Use
Length: Other
Characteristics:
3.3 V is provided

Handle 0x0014, DMI type 9, 13 bytes
System Slot Information
Designation: PCIE#6-x8
Type: Other
Current Usage: Available
Length: Other
Characteristics:
3.3 V is provided

Handle 0x0015, DMI type 11, 5 bytes
OEM Strings
String 1: Intel Nocona/TumWater/ICH5R
String 2: Supermicro motherboard X6DH8

Handle 0x0016, DMI type 12, 5 bytes
System Configuration Options
Option 1: Jumper settings can be described here.

Handle 0x0017, DMI type 15, 29 bytes
System Event Log
Area Length: 288 bytes
Header Start Offset: 0x0000
Header Length: 16 bytes
Data Start Offset: 0x0010
Access Method: General-purpose non-volatile data functions
Access Address: 0x0000
Status: Valid, Not Full
Change Token: 0x000000D1
Header Format: Type 1
Supported Log Type Descriptors: 3
Descriptor 1: POST error
Data Format 1: POST results bitmap
Descriptor 2: Single-bit ECC memory error
Data Format 2: Multiple-event
Descriptor 3: Multi-bit ECC memory error
Data Format 3: Multiple-event

Handle 0x0018, DMI type 16, 15 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: Single-bit ECC
Maximum Capacity: 16 GB
Error Information Handle: Not Provided
Number Of Devices: 4

Handle 0x0019, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: 72 bits
Data Width: 64 bits
Size: 2048 MB
Form Factor: DIMM
Set: 1
Locator: DIMM#1A
Bank Locator: Bank 1
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x001A, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: 72 bits
Data Width: 64 bits
Size: 2048 MB
Form Factor: DIMM
Set: 1
Locator: DIMM#2A
Bank Locator: Bank 2
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x001B, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: 72 bits
Data Width: 64 bits
Size: 1024 MB
Form Factor: DIMM
Set: 1
Locator: DIMM#3A
Bank Locator: Bank 3
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x001C, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: Unknown
Data Width: Unknown
Size: No Module Installed
Form Factor: DIMM
Set: 1
Locator: DIMM#4A
Bank Locator: Bank 4
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x001D, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: 72 bits
Data Width: 64 bits
Size: 2048 MB
Form Factor: DIMM
Set: 1
Locator: DIMM#1B
Bank Locator: Bank 1
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x001E, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: 72 bits
Data Width: 64 bits
Size: 2048 MB
Form Factor: DIMM
Set: 1
Locator: DIMM#2B
Bank Locator: Bank 2
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x001F, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: 72 bits
Data Width: 64 bits
Size: 1024 MB
Form Factor: DIMM
Set: 1
Locator: DIMM#3B
Bank Locator: Bank 3
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x0020, DMI type 17, 27 bytes
Memory Device
Array Handle: 0x0018
Error Information Handle: No Error
Total Width: Unknown
Data Width: Unknown
Size: No Module Installed
Form Factor: DIMM
Set: 1
Locator: DIMM#4B
Bank Locator: Bank 4
Type: DDR
Type Detail: Synchronous
Speed: 400 MHz
Manufacturer: Not Specified
Serial Number: Not Specified
Asset Tag: Not Specified
Part Number: Not Specified

Handle 0x0021, DMI type 19, 15 bytes
Memory Array Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x0027FFFFFFF
Range Size: 10 GB
Physical Array Handle: 0x0018
Partition Width: 1

Handle 0x0022, DMI type 20, 19 bytes
Memory Device Mapped Address
Starting Address: 0x00000000000
Ending Address: 0x0007FFFFFFF
Range Size: 2 GB
Physical Device Handle: 0x0019
Memory Array Mapped Address Handle: 0x0021
Partition Row Position: Unknown
Interleave Position: Unknown
Interleaved Data Depth: Unknown

Handle 0x0023, DMI type 23, 13 bytes
System Reset
Status: Enabled
Watchdog Timer: Present
Boot Option: Do Not Reboot
Boot Option On Limit: Do Not Reboot
Reset Count: Unknown
Reset Limit: Unknown
Timer Interval: Unknown
Timeout: Unknown

Handle 0x0024, DMI type 24, 5 bytes
Hardware Security
Power-On Password Status: Disabled
Keyboard Password Status: Unknown
Administrator Password Status: Enabled
Front Panel Reset Status: Unknown

Handle 0x0025, DMI type 30, 6 bytes
Out-of-band Remote Access
Manufacturer Name: Intel
Inbound Connection: Enabled
Outbound Connection: Disabled

Handle 0x0026, DMI type 32, 20 bytes
System Boot Information
Status: <OUT OF SPEC>

Handle 0x0027, DMI type 38, 18 bytes
IPMI Device Information
Interface Type: Unknown
Specification Version: 0.0
I2C Slave Address: 0x00
NV Storage Device Address: 0
Base Address: 0x0000000000000000 (Memory-mapped)
Register Spacing: Successive Byte Boundaries
Interrupt Polarity: Active Low
Interrupt Trigger Mode: Edge

Handle 0x0028, DMI type 126, 4 bytes
Inactive

Handle 0x0029, DMI type 127, 4 bytes
End Of Table

Handle 0x002A, DMI type 127, 4 bytes
End Of Table

 

[Keith Goodyer]

SMART data suggests they're SAS drives. So while you're at it, give us the output of sas2flash -listall

(I'm hoping 8.3 already included sas2flash)

sas2flash doesn't seem to be in 8.3 :( Ill have to get the actual drive details when I am physically next to the box.

 

[Keith Goodyer]

And here is my bootlog (dmesg)....

Copyright (c) 1992-2012 The FreeBSD Project.
Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
The Regents of the University of California. All rights reserved.
FreeBSD is a registered trademark of The FreeBSD Foundation.
FreeBSD 8.3-RELEASE-p5 #2 r244158M: Wed Dec 12 10:04:42 PST 2012
root@build.ixsystems.com:/home/jpaetzel/8.3.0/os-base/amd64/usr/home/jpaetzel/8.3.0/FreeBSD/src/sys/FREENAS.amd64 amd64
Timecounter "i8254" frequency 1193182 Hz quality 0
CPU: Intel(R) Xeon(TM) CPU 3.00GHz (3000.12-MHz K8-class CPU)
Origin = "GenuineIntel" Id = 0xf4a Family = f Model = 4 Stepping = 10
Features=0xbfebfbff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,APIC,SEP,MTRR,PGE,MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,HTT,TM,PBE>
Features2=0x641d<SSE3,DTES64,MON,DS_CPL,CNXT-ID,CX16,xTPR>
AMD Features=0x20100800<SYSCALL,NX,LM>
AMD Features2=0x1<LAHF>
TSC: P-state invariant
real memory = 10737418240 (10240 MB)
avail memory = 10307350528 (9829 MB)
ACPI APIC Table: <PTLTD APIC >
FreeBSD/SMP: Multiprocessor System Detected: 4 CPUs
FreeBSD/SMP: 2 package(s) x 1 core(s) x 2 HTT threads
cpu0 (BSP): APIC ID: 0
cpu1 (AP/HT): APIC ID: 1
cpu2 (AP): APIC ID: 6
cpu3 (AP/HT): APIC ID: 7
WARNING: VIMAGE (virtualized network stack) is a highly experimental feature.
ioapic0 <Version 2.0> irqs 0-23 on motherboard
ioapic1 <Version 2.0> irqs 24-47 on motherboard
ioapic2 <Version 2.0> irqs 48-71 on motherboard
kbd1 at kbdmux0
hpt27xx: RocketRAID 27xx controller driver v1.0 (Dec 12 2012 10:04:31)
cryptosoft0: <software crypto> on motherboard
aesni0: No AESNI support.
acpi0: <PTLTD RSDT> on motherboard
acpi0: [ITHREAD]
acpi0: Power Button (fixed)
Timecounter "ACPI-safe" frequency 3579545 Hz quality 850
acpi_timer0: <24-bit timer at 3.579545MHz> port 0x1008-0x100b on acpi0
cpu0: <ACPI CPU> on acpi0
cpu1: <ACPI CPU> on acpi0
cpu2: <ACPI CPU> on acpi0
cpu3: <ACPI CPU> on acpi0
pcib0: <ACPI Host-PCI bridge> port 0xcf8-0xcff on acpi0
pci0: <ACPI PCI bus> on pcib0
pci0: <unknown> at device 0.1 (no driver attached)
pci0: <base peripheral> at device 1.0 (no driver attached)
pcib1: <ACPI PCI-PCI bridge> irq 16 at device 2.0 on pci0
pci1: <ACPI PCI bus> on pcib1
pcib2: <ACPI PCI-PCI bridge> irq 16 at device 3.0 on pci0
pci2: <ACPI PCI bus> on pcib2
pcib3: <ACPI PCI-PCI bridge> at device 0.0 on pci2
pci3: <ACPI PCI bus> on pcib3
pcib4: <ACPI PCI-PCI bridge> at device 0.2 on pci2
pci4: <ACPI PCI bus> on pcib4
pcib5: <PCI-PCI bridge> at device 1.0 on pci4
pci5: <PCI bus> on pcib5
arcmsr0: <Areca SATA Host Adapter RAID Controller (RAID6 capable)
> mem 0xdd300000-0xdd300fff,0xdf400000-0xdf7fffff irq 50 at device 14.0 on pci5
ARECA RAID ADAPTER0: Driver Version 1.20.00.25 2012-08-17
ARECA RAID ADAPTER0: FIRMWARE VERSION V1.41 2006-5-24
arcmsr0: [ITHREAD]
em0: <Intel(R) PRO/1000 Legacy Network Connection 1.0.4> port 0x2000-0x203f mem 0xdd200000-0xdd21ffff irq 54 at device 2.0 on pci4
em0: [FILTER]
em0: Ethernet address: 00:30:48:69:08:d2
em1: <Intel(R) PRO/1000 Legacy Network Connection 1.0.4> port 0x2040-0x207f mem 0xdd220000-0xdd23ffff irq 55 at device 2.1 on pci4
em1: [FILTER]
em1: Ethernet address: 00:30:48:69:08:d3
pcib6: <ACPI PCI-PCI bridge> irq 16 at device 4.0 on pci0
pci6: <ACPI PCI bus> on pcib6
pcib7: <ACPI PCI-PCI bridge> irq 16 at device 6.0 on pci0
pci7: <ACPI PCI bus> on pcib7
pcib8: <PCI-PCI bridge> mem 0xdd400000-0xdd41ffff irq 16 at device 0.0 on pci7
pci8: <PCI bus> on pcib8
pcib9: <PCI-PCI bridge> irq 17 at device 1.0 on pci8
pci9: <PCI bus> on pcib9
re0: <RealTek 8168/8111 B/C/CP/D/DP/E/F PCIe Gigabit Ethernet> port 0x3000-0x30ff mem 0xdd500000-0xdd500fff,0xdf800000-0xdf80ffff irq 17 at device 0.0 on pci9
re0: Using 1 MSI-X message
re0: Chip rev. 0x3c000000
re0: MAC rev. 0x00400000
miibus0: <MII bus> on re0
rgephy0: <RTL8169S/8110S/8211B media interface> PHY 1 on miibus0
rgephy0: none, 10baseT, 10baseT-FDX, 10baseT-FDX-flow, 100baseTX, 100baseTX-FDX, 100baseTX-FDX-flow, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, 1000baseT-FDX-flow, 1000baseT-FDX-flow-master, auto, auto-flow
re0: Ethernet address: 00:30:48:69:08:d3
re0: [ITHREAD]
pcib10: <PCI-PCI bridge> irq 18 at device 2.0 on pci8
pci10: <PCI bus> on pcib10
re1: <RealTek 8168/8111 B/C/CP/D/DP/E/F PCIe Gigabit Ethernet> port 0x4000-0x40ff mem 0xdd600000-0xdd600fff,0xdf900000-0xdf90ffff irq 18 at device 0.0 on pci10
re1: Using 1 MSI-X message
re1: Chip rev. 0x3c000000
re1: MAC rev. 0x00400000
miibus1: <MII bus> on re1
rgephy1: <RTL8169S/8110S/8211B media interface> PHY 1 on miibus1
rgephy1: none, 10baseT, 10baseT-FDX, 10baseT-FDX-flow, 100baseTX, 100baseTX-FDX, 100baseTX-FDX-flow, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, 1000baseT-FDX-flow, 1000baseT-FDX-flow-master, auto, auto-flow
re1: Ethernet address: 00:30:48:69:08:d3
re1: [ITHREAD]
pcib11: <PCI-PCI bridge> irq 19 at device 3.0 on pci8
pci11: <PCI bus> on pcib11
re2: <RealTek 8168/8111 B/C/CP/D/DP/E/F PCIe Gigabit Ethernet> port 0x5000-0x50ff mem 0xdd700000-0xdd700fff,0xdfa00000-0xdfa0ffff irq 19 at device 0.0 on pci11
re2: Using 1 MSI-X message
re2: Chip rev. 0x3c000000
re2: MAC rev. 0x00400000
miibus2: <MII bus> on re2
rgephy2: <RTL8169S/8110S/8211B media interface> PHY 1 on miibus2
rgephy2: none, 10baseT, 10baseT-FDX, 10baseT-FDX-flow, 100baseTX, 100baseTX-FDX, 100baseTX-FDX-flow, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, 1000baseT-FDX-flow, 1000baseT-FDX-flow-master, auto, auto-flow
re2: Ethernet address: 00:30:48:69:08:d3
re2: [ITHREAD]
pcib12: <PCI-PCI bridge> irq 16 at device 4.0 on pci8
pci12: <PCI bus> on pcib12
re3: <RealTek 8168/8111 B/C/CP/D/DP/E/F PCIe Gigabit Ethernet> port 0x6000-0x60ff mem 0xdd800000-0xdd800fff,0xdfb00000-0xdfb0ffff irq 16 at device 0.0 on pci12
re3: Using 1 MSI-X message
re3: Chip rev. 0x3c000000
re3: MAC rev. 0x00400000
miibus3: <MII bus> on re3
rgephy3: <RTL8169S/8110S/8211B media interface> PHY 1 on miibus3
rgephy3: none, 10baseT, 10baseT-FDX, 10baseT-FDX-flow, 100baseTX, 100baseTX-FDX, 100baseTX-FDX-flow, 1000baseT, 1000baseT-master, 1000baseT-FDX, 1000baseT-FDX-master, 1000baseT-FDX-flow, 1000baseT-FDX-flow-master, auto, auto-flow
re3: Ethernet address: 00:30:48:69:08:d3
re3: [ITHREAD]
uhci0: <Intel 82801EB (ICH5) USB controller USB-A> port 0x1400-0x141f irq 16 at device 29.0 on pci0
uhci0: [ITHREAD]
usbus0: <Intel 82801EB (ICH5) USB controller USB-A> on uhci0
uhci1: <Intel 82801EB (ICH5) USB controller USB-B> port 0x1420-0x143f irq 19 at device 29.1 on pci0
uhci1: [ITHREAD]
usbus1: <Intel 82801EB (ICH5) USB controller USB-B> on uhci1
uhci2: <Intel 82801EB (ICH5) USB controller USB-C> port 0x1440-0x145f irq 18 at device 29.2 on pci0
uhci2: [ITHREAD]
usbus2: <Intel 82801EB (ICH5) USB controller USB-C> on uhci2
uhci3: <Intel 82801EB (ICH5) USB controller USB-D> port 0x1460-0x147f irq 16 at device 29.3 on pci0
uhci3: [ITHREAD]
usbus3: <Intel 82801EB (ICH5) USB controller USB-D> on uhci3
ehci0: <Intel 82801EB/R (ICH5) USB 2.0 controller> mem 0xdd001000-0xdd0013ff irq 23 at device 29.7 on pci0
ehci0: [ITHREAD]
usbus4: EHCI version 1.0
usbus4: <Intel 82801EB/R (ICH5) USB 2.0 controller> on ehci0
pcib13: <ACPI PCI-PCI bridge> at device 30.0 on pci0
pci13: <ACPI PCI bus> on pcib13
vgapci0: <VGA-compatible display> port 0x7000-0x70ff mem 0xde000000-0xdeffffff,0xdd900000-0xdd900fff irq 17 at device 1.0 on pci13
isab0: <PCI-ISA bridge> at device 31.0 on pci0
isa0: <ISA bus> on isab0
atapci0: <Intel ICH5 UDMA100 controller> port 0x1f0-0x1f7,0x3f6,0x170-0x177,0x376,0x14a0-0x14af at device 31.1 on pci0
ata0: <ATA channel> at channel 0 on atapci0
ata0: [ITHREAD]
ata1: <ATA channel> at channel 1 on atapci0
ata1: [ITHREAD]
pci0: <serial bus, SMBus> at device 31.3 (no driver attached)
acpi_button0: <Power Button> on acpi0
atrtc0: <AT realtime clock> port 0x70-0x77 irq 8 on acpi0
ppc0: <Parallel port> port 0x378-0x37f,0x778-0x77f irq 7 drq 1 on acpi0
ppc0: Generic chipset (ECP/PS2/NIBBLE) in COMPATIBLE mode
ppc0: FIFO with 16/16/8 bytes threshold
ppc0: [ITHREAD]
ppbus0: <Parallel port bus> on ppc0
lpt0: <Printer> on ppbus0
lpt0: [ITHREAD]
lpt0: Interrupt-driven port
atkbdc0: <Keyboard controller (i8042)> port 0x60,0x64 irq 1 on acpi0
atkbd0: <AT Keyboard> irq 1 on atkbdc0
kbd0 at atkbd0
atkbd0: [GIANT-LOCKED]
atkbd0: [ITHREAD]
uart0: <16550 or compatible> port 0x3f8-0x3ff irq 4 flags 0x10 on acpi0
uart0: [FILTER]
uart1: <16550 or compatible> port 0x2f8-0x2ff irq 3 on acpi0
uart1: [FILTER]
fdc0: <floppy drive controller> port 0x3f0-0x3f5,0x3f7 irq 6 drq 2 on acpi0
fdc0: [FILTER]
fd0: <1440-KB 3.5" drive> on fdc0 drive 0
orm0: <ISA Option ROMs> at iomem 0xc0000-0xc7fff,0xcf800-0xd07ff on isa0
sc0: <System console> at flags 0x100 on isa0
sc0: VGA <16 virtual consoles, flags=0x300>
vga0: <Generic ISA VGA> at port 0x3c0-0x3df iomem 0xa0000-0xbffff on isa0
p4tcc0: <CPU Frequency Thermal Control> on cpu0
p4tcc1: <CPU Frequency Thermal Control> on cpu1
p4tcc2: <CPU Frequency Thermal Control> on cpu2
p4tcc3: <CPU Frequency Thermal Control> on cpu3
fuse4bsd: version 0.3.9-pre1, FUSE ABI 7.8
Timecounters tick every 1.000 msec
hpt27xx: no controller detected.
usbus0: 12Mbps Full Speed USB v1.0
usbus1: 12Mbps Full Speed USB v1.0
usbus2: 12Mbps Full Speed USB v1.0
usbus3: 12Mbps Full Speed USB v1.0
usbus4: 480Mbps High Speed USB v2.0
ugen0.1: <Intel> at usbus0
uhub0: <Intel UHCI root HUB, class 9/0, rev 1.00/1.00, addr 1> on usbus0
ugen1.1: <Intel> at usbus1
uhub1: <Intel UHCI root HUB, class 9/0, rev 1.00/1.00, addr 1> on usbus1
ugen2.1: <Intel> at usbus2
uhub2: <Intel UHCI root HUB, class 9/0, rev 1.00/1.00, addr 1> on usbus2
ugen3.1: <Intel> at usbus3
uhub3: <Intel UHCI root HUB, class 9/0, rev 1.00/1.00, addr 1> on usbus3
ugen4.1: <Intel> at usbus4
uhub4: <Intel EHCI root HUB, class 9/0, rev 2.00/1.00, addr 1> on usbus4
uhub0: 2 ports with 2 removable, self powered
uhub1: 2 ports with 2 removable, self powered
uhub2: 2 ports with 2 removable, self powered
uhub3: 2 ports with 2 removable, self powered
uhub4: 8 ports with 8 removable, self powered
ugen0.2: <DELL> at usbus0
ukbd0: <DELL DELL USB Keyboard, class 0/0, rev 1.10/1.04, addr 2> on usbus0
kbd2 at ukbd0
ugen4.2: <Generic> at usbus4
umass0: <Generic USB2.0-CRW, class 0/0, rev 2.00/19.81, addr 2> on usbus4
(probe0:umass-sim0:0:0:0): TEST UNIT READY. CDB: 0 0 0 0 0 0
(probe0:umass-sim0:0:0:0): CAM status: SCSI Status Error
(probe0:umass-sim0:0:0:0): SCSI status: Check Condition
(probe0:umass-sim0:0:0:0): SCSI sense: UNIT ATTENTION asc:28,0 (Not ready to ready change, medium may have changed)
ada0 at ata0 bus 0 scbus1 target 0 lun 0
ada0: <PQI IDE Secured DiskOnModule S04274> ATA-0 device
ada0: 16.700MB/s transfers (PIO4, PIO 512bytes)
ada0: 250MB (512000 512 byte sectors: 16H 32S/T 1000C)
da0 at arcmsr0 bus 0 scbus0 target 0 lun 0
da0: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da0: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da0: Command Queueing enabled
da0: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da1 at arcmsr0 bus 0 scbus0 target 1 lun 0
da1: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da1: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da1: Command Queueing enabled
da1: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da2 at arcmsr0 bus 0 scbus0 target 2 lun 0
da2: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da2: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da2: Command Queueing enabled
da2: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da3 at arcmsr0 bus 0 scbus0 target 3 lun 0
da3: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da3: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da3: Command Queueing enabled
da3: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da4 at arcmsr0 bus 0 scbus0 target 4 lun 0
da4: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da4: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da4: Command Queueing enabled
da4: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da5 at arcmsr0 bus 0 scbus0 target 5 lun 0
da5: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da5: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da5: Command Queueing enabled
da5: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da6 at arcmsr0 bus 0 scbus0 target 6 lun 0
da6: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da6: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da6: Command Queueing enabled
da6: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da7 at arcmsr0 bus 0 scbus0 target 7 lun 0
da7: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da7: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da7: Command Queueing enabled
da7: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da8 at arcmsr0 bus 0 scbus0 target 8 lun 0
da8: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da8: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da8: Command Queueing enabled
da8: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da9 at arcmsr0 bus 0 scbus0 target 9 lun 0
da9: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da9: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da9: Command Queueing enabled
da9: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da10 at arcmsr0 bus 0 scbus0 target 10 lun 0
da10: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da10: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da10: Command Queueing enabled
da10: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da11 at arcmsr0 bus 0 scbus0 target 11 lun 0
da11: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da11: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da11: Command Queueing enabled
da11: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da12 at arcmsr0 bus 0 scbus0 target 12 lun 0
da12: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da12: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da12: Command Queueing enabled
da12: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da13 at arcmsr0 bus 0 scbus0 target 13 lun 0
da13: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da13: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da13: Command Queueing enabled
da13: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da14 at arcmsr0 bus 0 scbus0 target 14 lun 0
da14: <SAMSUNG HD204UI R001> Fixed Direct Access SCSI-3 device
da14: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da14: Command Queueing enabled
da14: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da15 at arcmsr0 bus 0 scbus0 target 15 lun 0
da15: <WDC WD2001FASS-00W2B R001> Fixed Direct Access SCSI-3 device
da15: 250.000MB/s transfers (125.000MHz, offset 32, 16bit)
da15: Command Queueing enabled
da15: 1907729MB (3907029168 512 byte sectors: 255H 63S/T 243201C)
da16 at umass-sim0 bus 0 scbus3 target 0 lun 0
da16: <Generic- SD/MMC 1.00> Removable Direct Access SCSI-0 device
da16: 40.000MB/s transfers
da16: 7659MB (15685632 512 byte sectors: 255H 63S/T 976C)
cd0 at ata1 bus 0 scbus2 target 0 lun 0
cd0: <TSSTcorp CD-ROM SH-C522C TS03> Removable CD-ROM SCSI-0 device
cd0: 33.300MB/s transfers (UDMA2, ATAPI 12bytes, PIO 65534bytes)
cd0: Attempt to query device size failed: NOT READY, Medium not present - tray closed
pass16 at arcmsr0 bus 0 scbus0 target 16 lun 0
pass16: <Areca RAID controller R001> Fixed Processor SCSI-0 device
SMP: AP CPU #1 Launched!
SMP: AP CPU #2 Launched!
SMP: AP CPU #3 Launched!
GEOM: da16s1: geometry does not match label (16h,63s != 255h,63s).
Trying to mount root from ufs:/dev/ufs/FreeNASs1a
WARNING: /data was not properly dismounted
ZFS filesystem version 5
ZFS storage pool version 28

 

[Keith Goodyer]

Sorry I said the drives were Seagate (that's what I'v put in my new NAS) this unit uses - 15 x SAMSUNG HD204UI (and a single WDC WD2001FASS-00W2B as an unused spare drive in slot 15)

 

[depasseg]

Can you run zpool status and post the results inside code tags (or just paste a screen shot)?

 

[depasseg]

and zfs list.

 

[Keith Goodyer]

Not sure this will be much help

zpool status.....

[keith@store-1] /mnt/store-1# zpool status
no pools available

zfs list.....

[keith@store-1] /mnt/store-1# zfs list
no datasets available

Thanks for your interest and help - its very much appreciated!

 

[zambanini]

like depasseg said, call ixsystems for commercial support.

 

[anodos]

Based on the information you pasted above, it appears the drives are connected to an Areca raid controller. I believe that explains the difficulty accessing SMART information, and may significantly limit your recovery options. You can use "areca-cli" to access smart data for your drives. I believe you can get a list of available commands by typing "areca-cli" and then entering "help" or "-h". I found the manual for areca-cli here: http://www.farm.particle.cz/twiki/pub/VS/DiskovaPole/Areca_CLIManual.pdf You should try to view smart data and system event logs. It'll give a better idea about what is going on.

Feel sorry for you. Sounds like you caught the hot potato of some bad hardware purchasing and configuration decisions.

 

[Sir.Robin]

How did this end?


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