FreeNAS-9.3-STABLE-201505130355 new SMART alerts

[Tim1962]

Hi, just updated to FreeNAS-9.3-STABLE-201505130355. On rebooting I got a SMART alert immediately appear. It seems odd but possible that it coincided with the update.

The Volume reports healthy.

I'm tempted to reboot again but concerned I'll bork it completely. Any advice??

• CRITICAL: Device: /dev/ada3, FAILED SMART self-check. BACK UP DATA NOW!
• CRITICAL: Device: /dev/ada3, Failed SMART usage Attribute: 1 Raw_Read_Error_Rate.

 

[Ericloewe]

What's the output of smartctl -a /dev/ada3 ?

 

[Tim1962]

Hi Eric, sorry to ask then disappear, got called away

My reading is "Handling Damage" (because it occurs throughout the report !!!) Just FYI it never reported before and no handling in the meantime and only occurred after the patch change.

I presume though it means off to buy a new disk (or three). Its an HP Microserver, so looking at HP 3Gb Reds * 3 unless any other advice recommended? (Primarily serves as a backup repository)

BW Tim

smartctl 6.3 2014-07-26 r3976 [FreeBSD 9.3-RELEASE-p13 amd64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: SAMSUNG SpinPoint F4 EG (AF)
Device Model: SAMSUNG HD204UI
Serial Number: S2H7J9BB319326
LU WWN Device Id: 5 0024e9 204d67351
Firmware Version: 1AQ10001
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Size: 512 bytes logical/physical
Rotation Rate: 5400 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 2.6, 3.0 Gb/s
Local Time is: Fri May 22 21:00:03 2015 BST

==> WARNING: Using smartmontools or hdparm with this
drive may result in data loss due to a firmware bug.
****** THIS DRIVE MAY OR MAY NOT BE AFFECTED! ******
Buggy and fixed firmware report same version number!
See the following web pages for details:
http://knowledge.seagate.com/articles/en_US/FAQ/223571en
http://www.smartmontools.org/wiki/SamsungF4EGBadBlocks

SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 137) The previous self-test completed having
a test element that failed and the
device is suspected of having handling
damage.
Total time to complete Offline
data collection: (20640) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 344) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 001 001 051 Pre-fail Always FAILING_NOW 6900115
2 Throughput_Performance 0x0026 252 252 000 Old_age Always - 0
3 Spin_Up_Time 0x0023 067 067 025 Pre-fail Always - 10122
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 59
5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 252 252 051 Old_age Always - 0
8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 34631
10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 252 252 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 60
181 Program_Fail_Cnt_Total 0x0022 076 076 000 Old_age Always - 532154548
191 G-Sense_Error_Rate 0x0022 252 252 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0022 252 252 000 Old_age Always - 0
194 Temperature_Celsius 0x0002 064 062 000 Old_age Always - 33 (Min/Max 22/38)
195 Hardware_ECC_Recovered 0x003a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 252 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x002a 100 100 000 Old_age Always - 1
223 Load_Retry_Count 0x0032 252 252 000 Old_age Always - 0
225 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 60

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed: handling damage?? 90% 34630 0
# 2 Short offline Completed: handling damage?? 90% 34629 0
# 3 Short offline Completed: handling damage?? 90% 34628 0
# 4 Short offline Completed: handling damage?? 90% 34627 0
# 5 Short offline Completed: handling damage?? 90% 34626 0
# 6 Short offline Completed: handling damage?? 90% 34625 0
# 7 Short offline Completed: handling damage?? 90% 34624 0
# 8 Short offline Completed: handling damage?? 90% 34623 0
# 9 Short offline Completed: handling damage?? 90% 34622 0
#10 Short offline Completed: handling damage?? 90% 34621 0
#11 Short offline Completed: handling damage?? 90% 34620 0
#12 Short offline Completed: handling damage?? 90% 34619 0
#13 Short offline Completed: handling damage?? 90% 34618 0
#14 Short offline Completed: handling damage?? 90% 34617 0
#15 Short offline Completed: handling damage?? 90% 34616 0
#16 Short offline Completed: handling damage?? 90% 34615 0
#17 Short offline Completed: handling damage?? 90% 34614 0
#18 Short offline Completed: handling damage?? 90% 34613 0
#19 Short offline Completed: handling damage?? 90% 34612 0
#20 Short offline Completed: handling damage?? 90% 34611 0
#21 Short offline Completed: handling damage?? 90% 34610 0

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Completed_handling_damage?? [90% left] (0-65535)
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[Ericloewe]

Well, the short tests are failing, so it's definitely on the way out.

Also, don't run a short test every hour. That is way excessive and brings you nothing - short tests are probably useless. I just run them once a day because they're essentially free, when the server isn't loaded.

 

[Alvin]

I would heed the warning and first flash new firmware before trusting the test results.

 

[Tim1962]

Well, the short tests are failing, so it's definitely on the way out.

Also, don't run a short test every hour. That is way excessive and brings you nothing - short tests are probably useless. I just run them once a day because they're essentially free, when the server isn't loaded.

I just ran the short test hrly to get it running, not longterm

I'd rather protect from failure so despite 300 UKP outlay I think I'll do that (as I'm at 89% capacity in any case and was contemplating expanding... I see you have 3Gb Reds so hopefully you approve

 

[Tim1962]

I would heed the warning and first flash new firmware before trusting the test results.

Hi Alvin, sorry, flash which firmware? (Obvious to you not me!) Tim

 

[Alvin]

==> WARNING: Using smartmontools or hdparm with this
drive may result in data loss due to a firmware bug.
****** THIS DRIVE MAY OR MAY NOT BE AFFECTED! ******
Buggy and fixed firmware report same version number!
See the following web pages for details:
http://knowledge.seagate.com/articles/en_US/FAQ/223571en
http://www.smartmontools.org/wiki/SamsungF4EGBadBlocks

Didn't that FreeNAS upgrade auto-activated SMART? It may have caused data loss according to these articles.

 

[Ericloewe]

I would heed the warning and first flash new firmware before trusting the test results.

Easier said than done, when it comes to hard drives.

 

[russnas]

I would backup that drive, I believe you need to update the firmware via windows, then after that use hdtune and check with smart and test all the blocks,

The firmware update should prevent data corruption.

See links
https://askconrad.wordpress.com/2012/01/13/samsung-f4-firmware-update/

https://www.smartmontools.org/wiki/SamsungF4EGBadBlocks