Did I lose my data?

dafuqqi · Sep 27, 2017

Hello everyone , it's my first time here and ofc i come here with a problem ... i used FreeNAS 11 for about one week and now like 1hr ago the webgui stopped working ... everything i was trying to do it wasn't responding to my requests so i did a restore to defaults ... now i have a very big issue , are my files lost ? I haven't touched anything , i wanted to ask here first ... If i press on Import Disk => https://imgur.com/a/K8fDX maybe to create a Dataset would work with a flash drive ? to import the entire disk ?
If i press on Import Volume => https://imgur.com/a/ao9RA
Thanks ! Any advice would be appreciated..

dlavigne · Sep 27, 2017

Fortunately, your config is separate from your data and you only restored your config.

Does your volume appear in Volume Manager? If so, you don't need to import anything.

dafuqqi · Sep 27, 2017

No , there was nothing in Volume Manager , i turned off the computer and now when i turned it on i saw something on screen saying : " cannot import " powar " one or more devices is currently unavailable
cannot open "powar" : no such pool"
Powar used to be the nickname for the hard drive
Now i turned on the computer but when i go into 192.168.0.105 i logged in and it's stuck in like "Loading"

dafuqqi · Sep 27, 2017

Now it looks like this but why ?

dafuqqi · Sep 27, 2017

I've found my drive here but it looks like this

dafuqqi · Sep 27, 2017

If I remove the drive with the data and i leave only the drive on which i have the OS and I do a clean install ? It might work better ? Now the interface it's very laggy ... i don't know why

styno · Sep 27, 2017

Can you please first give a bit more info about the machine and setup we are dealing with. This will help us to rule out possible issue and figure out what and how to test.

dafuqqi · Sep 27, 2017

What kind of info do you need ? Specs are : 160GB Seagate HDD for OS
500GB WD Blue 2,5" for storage
CPU : I5 2500
Ram : 2x8 = 16GB ram Crucial at 1600MHz
MB : Gigabyte Z77-DS3H
Tell me what do you need exactly and I'll tell you !

styno · Sep 28, 2017

Allright, thanks for the info.
I assume here that you've read some of the documentation and forum and that this is a single-disk system that you've setup to test the capabilities of FreeNas.
To start troubleshooting this we first have to make sure that the disks are in good condition.
Can you go to a shell prompt and type the following:

Code:

bash
for dev in `sysctl -n kern.disks`; do smartctl -a /dev/$dev|grep -v Serial; done

Please paste the output in between CODE tags.

dafuqqi · Sep 28, 2017

Ok , i'll try that when i get at home and i'll post here the results , thanks for the help !

dafuqqi · Sep 28, 2017

The WebGui even the computer connected via HDMI into a display it's working very laggy ... what should I do ? I'm trying right now to do that command in shell but ... very hard

styno · Sep 28, 2017

Go to 'services' and activate ssh. Hopefully connecting via ssh will be doable.

Some comments on your screenshots:
1. first command you type is 'bash' then enter and the next command on the next line.
2. type it correctly, you are missing spaces.
3. there is a -paste- button, use it... (as in copy from the forum, paste in the shell)

dafuqqi · Sep 28, 2017

Ok , i've manage to get it done ! check this

Code:

Error 490 occurred at disk power-on lifetime: 19305 hours (804 days + 9 hours)													 
  When the command that caused the error occurred, the device was active or idle.												   
																																	
  After command completion occurred, registers were:																				
  ER ST SC SN CL CH DH																											 
  -- -- -- -- -- -- --																											 
  10 51 01 2e 51 1c ed																											 
																																	
  Commands leading to the command that caused the error were:																	   
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name																   
  -- -- -- -- -- -- -- --  ----------------  --------------------																   
  37 00 01 2e 51 1c ed 00	  07:33:59.447  SET NATIVE MAX ADDRESS EXT [OBS-ACS-3]												 
  27 00 00 2e 51 1c e0 00	  07:33:59.447  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]												
  37 00 00 2e 51 1c ed 00	  07:33:53.237  SET NATIVE MAX ADDRESS EXT [OBS-ACS-3]												 
  27 00 01 6f 59 1c e0 00	  07:33:53.184  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]												
  29 00 01 6f 59 1c e0 00	  07:33:53.184  READ MULTIPLE EXT																	 
																																	
Error 489 occurred at disk power-on lifetime: 19304 hours (804 days + 8 hours)													 
  When the command that caused the error occurred, the device was active or idle.												   
																																	
  After command completion occurred, registers were:																				
  ER ST SC SN CL CH DH																											 
  -- -- -- -- -- -- --																											 
  10 51 01 2e 51 1c ed																											 
																																	
  Commands leading to the command that caused the error were:																	   
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name																   
  -- -- -- -- -- -- -- --  ----------------  --------------------																   
  37 00 01 2e 51 1c ed 00	  06:46:49.328  SET NATIVE MAX ADDRESS EXT [OBS-ACS-3]												 
  27 00 00 2e 51 1c e0 00	  06:46:49.327  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]												
  37 00 00 2e 51 1c ed 00	  06:46:49.327  SET NATIVE MAX ADDRESS EXT [OBS-ACS-3]												 
  27 00 01 2e 51 1c e0 00	  06:46:43.116  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]												
  37 00 01 2e 51 1c ed 00	  06:46:43.062  SET NATIVE MAX ADDRESS EXT [OBS-ACS-3]												 
																																	
SMART Self-test log structure revision number 1																					 
																																	
SMART Selective self-test log data structure revision number 1																	 
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS																						
	1		0		0  Not_testing																								
	2		0		0  Not_testing																								
	3		0		0  Not_testing																								
	4		0		0  Not_testing																								
	5		0		0  Not_testing																								
Selective self-test flags (0x0):																									
  After scanning selected spans, do NOT read-scan remainder of disk.																
If Selective self-test is pending on power-up, resume after 0 minute delay.														 
																																	
[root@freenas ~]# ^C																												
[root@freenas ~]#

dafuqqi · Sep 28, 2017

And the Critical button is light up and it's saying => CRITICAL: Sept. 28, 2017, 10:35 a.m. - The volume powar state is UNKNOWN:
Powar used to be the name of my main volume with data
I've checked the "Import Disk" function and it seems like might work , check picture below now i have a folder , should I try to import the disk ?

styno · Sep 28, 2017

That is not the complete output of that command, but from what you've pasted it looks like your disks are dying...
Can you try the smartctl -A cmd? The output is supposed to look like this:

Code:

[root@yourbox ~]# smartctl -A /dev/da0
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   0
  3 Spin_Up_Time			0x0027   100   253   021	Pre-fail  Always	   -	   0
  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   3
  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0
  7 Seek_Error_Rate		 0x002e   200   200   000	Old_age   Always	   -	   0
  9 Power_On_Hours		  0x0032   100   100   000	Old_age   Always	   -	   407
10 Spin_Retry_Count		0x0032   100   253   000	Old_age   Always	   -	   0
11 Calibration_Retry_Count 0x0032   100   253   000	Old_age   Always	   -	   0
12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   3
192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   1
193 Load_Cycle_Count		0x0032   200   200   000	Old_age   Always	   -	   29
194 Temperature_Celsius	 0x0022   113   110   000	Old_age   Always	   -	   39
196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0
197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0
198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0
199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0
200 Multi_Zone_Error_Rate   0x0008   200   200   000	Old_age   Offline	  -	   0

dafuqqi · Sep 28, 2017

Code:

[root@freenas ~]# smartctl -A /dev/da0										 
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)		 
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org	 
																				
/dev/da0: Unable to detect device type										 
Please specify device type with the -d option.								 
																				
Use smartctl -h to get a usage summary										 
																				
[root@freenas ~]#

styno · Sep 28, 2017

Sorry, I wasn't clear enough. Try this:

Code:

for dev in `sysctl -n kern.disks`; do echo $dev; smartctl -A /dev/$dev; done

dafuqqi · Sep 28, 2017

Check now :D

Code:

191 G-Sense_Error_Rate	  0x0032   001   001   000	Old_age   Always	   -	   2690										 
192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   362										 
193 Load_Cycle_Count		0x0032   168   168   000	Old_age   Always	   -	   98098										
194 Temperature_Celsius	 0x0022   103   086   000	Old_age   Always	   -	   44										   
196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0											
197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0											
198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0											
199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0											
200 Multi_Zone_Error_Rate   0x0008   100   253   000	Old_age   Offline	  -	   0											
240 Head_Flying_Hours	   0x0032   089   089   000	Old_age   Always	   -	   8483										 
241 Total_LBAs_Written	  0x0032   200   200   000	Old_age   Always	   -	   13836532287								 
242 Total_LBAs_Read		 0x0032   200   200   000	Old_age   Always	   -	   13308943823								 
254 Free_Fall_Sensor		0x0032   200   200   000	Old_age   Always	   -	   0											
																																	
ada0																																
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)															 
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org														 
																																	
=== START OF READ SMART DATA SECTION ===																							
SMART Attributes Data Structure revision number: 10																				 
Vendor Specific SMART Attributes with Thresholds:																				   
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE									
  1 Raw_Read_Error_Rate	 0x000f   115   089   006	Pre-fail  Always	   -	   99592286									 
  3 Spin_Up_Time			0x0003   097   097   000	Pre-fail  Always	   -	   0											
  4 Start_Stop_Count		0x0032   097   097   020	Old_age   Always	   -	   3227										 
  5 Reallocated_Sector_Ct   0x0033   100   100   036	Pre-fail  Always	   -	   0											
  7 Seek_Error_Rate		 0x000f   088   060   030	Pre-fail  Always	   -	   734074875									
  9 Power_On_Hours		  0x0032   075   075   000	Old_age   Always	   -	   22738										
10 Spin_Retry_Count		0x0013   100   100   097	Pre-fail  Always	   -	   0											
12 Power_Cycle_Count	   0x0032   097   097   020	Old_age   Always	   -	   3363										 
187 Reported_Uncorrect	  0x0032   001   001   000	Old_age   Always	   -	   436										 
189 High_Fly_Writes		 0x003a   098   098   000	Old_age   Always	   -	   2											
190 Airflow_Temperature_Cel 0x0022   054   042   045	Old_age   Always   In_the_past 46 (Min/Max 38/46)						   
194 Temperature_Celsius	 0x0022   046   058   000	Old_age   Always	   -	   46 (0 9 0 0 0)							   
195 Hardware_ECC_Recovered  0x001a   068   052   000	Old_age   Always	   -	   168545926									
197 Current_Pending_Sector  0x0012   001   001   000	Old_age   Always	   -	   4294967294								   
198 Offline_Uncorrectable   0x0010   001   001   000	Old_age   Offline	  -	   4294967294								   
199 UDMA_CRC_Error_Count	0x003e   200   200   000	Old_age   Always	   -	   1											
200 Multi_Zone_Error_Rate   0x0000   100   253   000	Old_age   Offline	  -	   0											
202 Data_Address_Mark_Errs  0x0032   194   091   000	Old_age   Always	   -	   162

styno · Sep 28, 2017

Or the output is completely borked, but I am amazed that ada0 is still spinning. That disk is gone and it doesn't know it yet...
Again, it's not the complete output, but can you do smartctl -A /dev/ada1 (I guess it is ada1.)

dafuqqi · Sep 28, 2017

Ok , I hope now it's ok

Code:

[root@freenas ~]# smartctl -A /dev/ada1																							 
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)															 
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org														 
																																	
=== START OF READ SMART DATA SECTION ===																							
SMART Attributes Data Structure revision number: 16																				 
Vendor Specific SMART Attributes with Thresholds:																				   
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE									
  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   0											
  3 Spin_Up_Time			0x0027   180   176   021	Pre-fail  Always	   -	   2000										 
  4 Start_Stop_Count		0x0032   094   094   000	Old_age   Always	   -	   6276										 
  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0											
  7 Seek_Error_Rate		 0x002e   200   200   000	Old_age   Always	   -	   0											
  9 Power_On_Hours		  0x0032   084   084   000	Old_age   Always	   -	   11887										
10 Spin_Retry_Count		0x0032   100   100   000	Old_age   Always	   -	   0											
11 Calibration_Retry_Count 0x0032   100   100   000	Old_age   Always	   -	   0											
12 Power_Cycle_Count	   0x0032   096   096   000	Old_age   Always	   -	   4878										 
191 G-Sense_Error_Rate	  0x0032   001   001   000	Old_age   Always	   -	   2690										 
192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   362										 
193 Load_Cycle_Count		0x0032   168   168   000	Old_age   Always	   -	   98098										
194 Temperature_Celsius	 0x0022   103   086   000	Old_age   Always	   -	   44										   
196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0											
197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0											
198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0											
199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0											
200 Multi_Zone_Error_Rate   0x0008   100   253   000	Old_age   Offline	  -	   0											
240 Head_Flying_Hours	   0x0032   089   089   000	Old_age   Always	   -	   8484										 
241 Total_LBAs_Written	  0x0032   200   200   000	Old_age   Always	   -	   13836532287								 
242 Total_LBAs_Read		 0x0032   200   200   000	Old_age   Always	   -	   13308943829								 
254 Free_Fall_Sensor		0x0032   200   200   000	Old_age   Always	   -	   0											
																																	
[root@freenas ~]#

Important Announcement for the TrueNAS Community.

Did I lose my data?

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