CrashPlan not connecting to CrashPlan Central

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adrianwi

Guru
Joined
Oct 15, 2013
Messages
1,231
I moved mine to a Linux VM too (Centos 6.7) and it's been problem free ever since. I've got 3MB RAM allocated though as I'm backing up about 2.7TB (over 3.5m files) and it kept restarting with any less! You can install a GUI (Gnome) with the standard Centos LIVE image and manage everything in the vbox jail.
 

dsfew32

Dabbler
Joined
May 9, 2015
Messages
12
Sorry, I'm little bit lost here and need more advanced instructions :(
1. When I SSH to crashplan instance - running "jls/jexec" doesn't do anything (command not found)
2. I found etc/hosts but not sure where error log is for crashplan? I only found in /var/log/crashplan and there is 2 files with not much info..

Let me try with more detai:

1) SSH into your FREENAS box (not the crashplan jail)
2) to get root run "su - "
3) to see the number of your crashplan jail run 'jls'
4) Run "jexec <number> csh" where <number> is the number from jls above and this will put you inside the jail

(OR alternatively instead of 1-4 above, open a terminal for the jail in the web gui)

5) ping central.crashplan.com and note the <IP> address (write this down)
6) edit /etc/hosts and add the line:

<IP> central.crashplan.com

7) restart the jail through the web gui
8) log into the jail again and check logs /var/log/engine_output.log and look for any lines with ERROR or WARN (use 'grep' to help). If it looks like it is backing up correctly (either from the frontend gui, from the website or from the logs) then you probably don't have to do much more (even if you have WARN or ERROR in the log file). If it isn't working and you have these errors and these errors are regarding something about 'resolution' then you MIGHT need to add other servers to the hosts file. See if the logs says what server crashplan is having a problem communicating with and repeat the above with this server info. If it's neither of these, you might have a different problem than name resolution.
 

katit

Contributor
Joined
Jun 16, 2015
Messages
162
Thanks a lot!! That was it.
In my case I got needed URL from Crashplan GUI - it clearly said that it can't connect to
"dag-sea.crashplan.com:443". So I pinged it, added to hosts and all is well..
 

Nick2253

Wizard
Joined
Apr 21, 2014
Messages
1,633
Nick,

Do you run CentOS with GUI? I'm just asking because if not - it's same kind of setup as in jail but perhaps easier since CentOS is more widely used. But still need to use other computer for CrashPlan GUI..

No GUI. I do everything headless. I've got a script that keeps my desktop key in sync with the server, so I can reliably access it from my main computer.

The big benefit of CentOS vs a BSD jail is that CentOS is actually supported by CrashPlan. Right now, the BSD ports are...unreliable, to pick a word.
 
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