@Cyberjock
Unfortunately that is fact of life when you are a Super Moderator.
To mitigate this problem, perhaps someone can start a sticky for
the noobs, like me:), to educate themselves the fundamentals of
FreeNAS. Fundamentals for those who don't have any background
knowledge of IT and computer science.
If someone, is asking this question that is well-answered in the
sticky, you can just request he/she to refer the sticky.
We do have stickies... and a FAQ... and the manual... and my presentation. But the problem is many people don't read them, listen to them and take away most of the information. They read it and see stuff like "you should consider buying server grade parts" and they dismiss it as "yep.. I don't have time/money for that"(It's often cheaper and more energy efficient to buy server parts than desktop parts because of incompatible hardware). They have preconceived opinions of many of the recommendations and justify ignoring them for reasons that are often Windows-centric. The truth of the matter is that some of the more experienced moderators have made those stickies not because we want to see people spend as much money as possible but because the vast majority of users
will get one or more of those talking points wrong(hence we created the sticky to save them time, money, and another forum thread explaining that Realtek NICs still suck as much as last week. And they'll get plenty upset when their shiny new mini-ITX $350 motherboard/CPU combo won't work with the onboard Realtek NIC and they have no PCIe slots to add an Intel NIC. I've been cursed at plenty of times because they spent money on hardware that wouldn't work sufficiently enough for FreeNAS and I told them that their NIC wasn't supported and that they spent $300+ on hardware that doesn't appear to work with FreeNAS.
Most people have years and years of experience with Windows. They have no idea that most of that knowledge is completely useless as soon as you "walk across the street" to FreeBSD. Most people just aren't prepared for the humbling that takes place when you go from "top dog" Window MCSE, A++, super-badass-awards-galore-on-my-cubicle-wall in Windows to being a can-someone-change-my-diaper "toddler" in FreeBSD. Most people just aren't willing to make that realization right from the start and end up realizing it after the fact and in the most painful way. Windows admins need to swallow their pride and realize they are clueless. The faster they realize this and stop ignoring the wealth of information available to them the faster they'll be on the right foot and doing things right. I've provided so much one-on-one support for data recovery because of ill-conceived FreeNAS builds that went horribly wrong that if I charged money I'd be rich. One of my friends told me that I should start charging $250 per incidence or something since it typically takes me more than one day over Skype and/or Teamviewer. Being a disabled vet I have lots of spare time on my hands. ;)
I actually put my guide together because I was one of those people that went from Windows/DOS only for more than 20 years to FreeBSD. I literally spent about a month doing lots and lots of reading and experimenting in a VM. I wasn't going to let FreeNAS/FreeBSD beat me and I wasn't going to trust it with my data until I was convinced that the FreeNAS developers were good at their job and didn't make decisions that put my data at risk and that I knew exactly what I was "buying into" when I switched from a Windows Server to a FreeNAS server. After all, if I suddenly can't mount my zpool I want to be able to fix the issue myself if its fixable. Expecting forum people to help me recover my data is somewhat unrealistic(not to mention nobody values my data as much as me).
One thing I'm good at is writing lectures and training presentations, so I put my guide together hoping to help out some people. I was really hoping there would be a guide like mine when I first started dabbling with FreeBSD and ZFS. I was completely clueless but I was determined to figure all this stuff out. I had so many questions and I didn't want to inundate the forum with more questions to validate the knowledge I had gotten. But at the same time I had no friends to ask for help either. I was on the island and I was very much alone at that point. I couldn't find a guide quite like mine that, so I made one.
My guide has helped a lot of people, and some of the repetitive questions have decreased in numbers. But now when I tell people to consult the manual, my guide, etc. they get all upset because they don't want to hear that. They've sometimes heard that answer at least twice and they want validation that they can do what they want and it'll still work out for the best. They also want the answer handed to them on a silver platter. And they want all future questions answered for them in the same fashion, regardless of how many they may want to ask. Not all users are this way, but plenty of them are.
So now the reality of it is now the forum is so full of repetitive questions that have the exact same question and answer over and over that when someone has a question and they try to search they end up with 500 questions that are all the exact same(I get emails from people because that is exactly their problem). They could spend hours trying to find their answer... or... they could just start a new thread(yipee!). Guess which one they do? So now the forum is more or less a Q&A for the noobs and moderators. Even I've had problems finding my own posts when I know exactly what keywords to use. There's just so many posts now on any given topic.
So for the most part I don't answer questions if I think there is a chance they could have found the answer on their own. Lately I read the questions carefully and try to determine how much effort the poster put into his question. If it looks like they are trying really hard I'll help them out. If I get the impression they've installed FreeNAS on a 2TB hard drive because they heard about FreeNAS 2 hours ago and can't figure out why the mouse won't work and then why they can't use the 1.9TB of free space on their boot drive, I ignore the thread(and sometimes the user). I do keep a list of questions that keep being asked in the forums and I do try to add those topics to my guide with each update. Unfortunately its a losing battle and many moderators have come and gone from the forum just in the 18 months I've been using FreeNAS. Even I've been at that point where I just gave up and left more than once. But I've decided that next time its for good. I spend quite a bit of time in the forums every day(probably 2+ hours or so). Since its all voluntary its a matter of how I choose to spend my time. Diablo 3 doesn't play itself you know? :P
I do have fun maintaining the guide though. It keeps my memory sharp on all of this stuff and makes me more useful to potential employers when I can put a bullet on my resume that I'm somewhat familar with FreeBSD/FreeNAS (and now linux thanks to the last few months). I'm just glad the guide has proved its usefulness. Through all the revisions I've put well over 100 hours into the guide and I'd hate to think that the time I've spent on the guide was for nothing. I get plenty of emails from people that have no interest in FreeNAS but love the ZFS information.