Unable to update using GUI

[milesnorth]

I'm running FreeNAS-11.1-U1 and am unable to update using the GUI. I built the system last fall and have done very little modifications since then. The only LAN change that affected FreeNAS during this time was changing the Smoothwall Express green interface from 10.0.0.1 to a new IP address.

Clicking the <Check Now> button in the Update section of the FreeNAS GUI eventually yields the following message:

Code:

Update server could not be reached

<urlopen error timed out>

Traceback

Traceback (most recent call last):
File "/usr/local/lib/python3.6/urllib/request.py", line 1318, in do_open
encode_chunked=req.has_header('Transfer-encoding'))
File "/usr/local/lib/python3.6/http/client.py", line 1239, in request
self._send_request(method, url, body, headers, encode_chunked)
File "/usr/local/lib/python3.6/http/client.py", line 1285, in _send_request
self.endheaders(body, encode_chunked=encode_chunked)
File "/usr/local/lib/python3.6/http/client.py", line 1234, in endheaders
self._send_output(message_body, encode_chunked=encode_chunked)
File "/usr/local/lib/python3.6/http/client.py", line 1026, in _send_output
self.send(msg)
File "/usr/local/lib/python3.6/http/client.py", line 964, in send
self.connect()
File "/usr/local/lib/python3.6/http/client.py", line 936, in connect
(self.host,self.port), self.timeout, self.source_address)
File "/usr/local/lib/python3.6/socket.py", line 724, in create_connection
raise err
File "/usr/local/lib/python3.6/socket.py", line 713, in create_connection
sock.connect(sa)
socket.timeout: timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "./freenasUI/system/views.py", line 1607, in update_check
train=updateobj.get_train(),
File "./freenasUI/system/models.py", line 599, in get_train
trains = conf.AvailableTrains() or []
File "/usr/local/lib/freenasOS/Configuration.py", line 1064, in AvailableTrains
fileref = self.TryGetNetworkFile(file=TRAIN_FILE, reason="FetchTrains")
File "/usr/local/lib/freenasOS/Configuration.py", line 787, in TryGetNetworkFile
raise url_exc
File "/usr/local/lib/freenasOS/Configuration.py", line 761, in TryGetNetworkFile
furl = opener.open(req, timeout=30)
File "/usr/local/lib/python3.6/urllib/request.py", line 526, in open
response = self._open(req, data)
File "/usr/local/lib/python3.6/urllib/request.py", line 544, in _open
'_open', req)
File "/usr/local/lib/python3.6/urllib/request.py", line 504, in _call_chain
result = func(*args)
File "/usr/local/lib/python3.6/urllib/request.py", line 1346, in http_open
return self.do_open(http.client.HTTPConnection, req)
File "/usr/local/lib/python3.6/urllib/request.py", line 1320, in do_open
raise URLError(err)
urllib.error.URLError: <urlopen error timed out>

Other messages when I logged into the GUI today include:

Code:

Sep  3 00:00:00 freenas syslog-ng[4533]: Configuration reload request received, reloading configuration;
Sep  3 00:06:09 freenas /alert.py: [freenasOS.Configuration:772] Unable to load http://update-master.ixsystems.com/updates/ix_crl.pem: <urlopen error timed out>
Sep  3 00:06:09 freenas /alert.py: [freenasOS.Configuration:786] Unable to load ['http://update-master.ixsystems.com/updates/ix_crl.pem']: <urlopen error timed out>
Sep  3 00:06:09 freenas /alert.py: [freenasOS.Manifest:452] Could not get CRL file http://update-master.ixsystems.com/updates/ix_crl.pem
Sep  3 00:06:41 freenas /alert.py: [freenasOS.Configuration:772] Unable to load http://update-master.ixsystems.com/updates/ix_crl.pem: <urlopen error timed out>
Sep  3 00:06:41 freenas /alert.py: [freenasOS.Configuration:786] Unable to load ['http://update-master.ixsystems.com/updates/ix_crl.pem']: <urlopen error timed out>
Sep  3 00:06:41 freenas /alert.py: [freenasOS.Manifest:452] Could not get CRL file http://update-master.ixsystems.com/updates/ix_crl.pem

Help would be greatly appreciated.

Thanks,
Kurt

 

[m0nkey_]

socket.timeout: timed out

Your FreeNAS box cannot reach the Internet. Check your default gateway and DNS settings.

 

[milesnorth]

Your FreeNAS box cannot reach the Internet. Check your default gateway and DNS settings.

Thanks for your observation and advise, had two digits flipped in the default gateway. Now have four updates to run through.