suddenly can't reach FreeNAS server

[oppland]

I have a Freenas Mini that's about a year old. Everything has been perfect (and was this morning), but I just got home and I can't reach the box at all (no web interface,no ping, can't mount shares).

I think it's running 9.10 stable (can't get to it to check). I've tried a different switch port. I can't find any other problems on the network.

Any ideas or suggestions?

 

[oppland]

I just tried a different cable and that didn't change anything

 

[danb35]

I believe the Mini has IPMI--do you have that interface connected? If so, you should be able to get the remote console and see what's going on there.

May be an obvious question, but is it powered on?

 

[oppland]

Thank you, forgot about that.

Yes, powered on, all drive lights lit up, power light on, network light blinking. Everything seems fine until you try to connect to it.

 

[danb35]

OK, so it seems to be powering up. See what it's showing on the console, either by plugging in a monitor to it, or via IPMI (though IPMI would make it much easier to grab screenshots).

 

[oppland]

think I found something (attached)

 

[danb35]

Yes, that looks like an issue. I think there are a couple of threads in the hardware forum about similar issues with the ASRock boards (which is what's used in the FN Mini). IIRC, ASRock are replacing the boards without issue, or iXSystems might handle it for you. If the CPU's overheating on that board, there's a definite problem.

 

[oppland]

Thank you again. I just found this post from this thread: https://forums.freenas.org/index.php?threads/dead-asrock-c2750d4i-and-poor-customer-service.45762/

I hope my son is patient while we wait for the new motherboard ...


John Doe, Yesterday at 11:53 AM

@nickt Don't waste more time. Here is what happened and what you have to do.
Most ASRock 2550 and 2750 purchased over a year ago, have been dying in the last two - three weeks.
The internet is full of people reporting this: https://www.reddit.com/r/freenas/comments/4x1kh1/asrock_c2550d4i_sudden_death/

Fortunately, the motherboard caries a three year warranty, so it's only going to be the cost to ship it to ASRock and your inconvenience.
To do so, go to http://event.asrock.com/usrma/ and create an account. After that, submit an RMA.
ASRock is fully aware of this, so you should receive a RMA number in about 24 hours.
After that follow their instructions and ship the motherboard.

By the way, my (new) 2750 board is coming today from the ASRock RMA and my co-workers' 2550 is coming Saturday.
Both died in a window of 24 hours and were purchased one year apart.

John Doe, Yesterday at 11:53 AMReport

 

[oppland]

Do you know what the easiest way to get the serial number is? Would iX Systems have that in their records?

 

[oppland]

Just called iX and they are going to handle it.

So glad I bought this from them and not somebody else.

 

[oppland]

I don't know if this should be in the same thread, but I got the new motherboard and installed it today. Everything went well, but I can't get it to boot to the flash drive, so I get the "NAS data disk can not boot" error. In the ASRock setup, it sees the flash drive, but I can't get it to be a boot option.

Does this sound like a setup/boot problem, or a flash drive problem?

 

[Ericloewe]

I don't know if this should be in the same thread, but I got the new motherboard and installed it today. Everything went well, but I can't get it to boot to the flash drive, so I get the "NAS data disk can not boot" error. In the ASRock setup, it sees the flash drive, but I can't get it to be a boot option.

Does this sound like a setup/boot problem, or a flash drive problem?

Some BIOSes have the nasty habit of hiding all of a certain type of boot device behind a single boot item, like grouping all devices it deems hard drives in one category. Then boot priorities are sorted by category first and with another list in each category.