SOLVED [RESOLVED] Unable to detect 3 new disks

[sleeper52]

Hi guys,

I've been using FreeNAS for about 4 months now and I'm fairly new. I've been running with a RAIZ1 no issues with the following specifications:

CPU: Intel(R) Xeon(R) CPU E3-1226 v3 @ 3.30GHz
MOBO: Supermicro X10SL7-F-O
RAM: 32688MB ECC Memory
PSU: Seasonic G550 Modular 550w
HDD: 3x SATA 6.0Gbps HGST 4TB Drives in RAIDZ1 for a total of 8TB (HGST Ultrastar HUS724040ALA640 & HGST Megascale HMS5C4040ALE640)
FreeNAS Build: 11.1-U6

I have updated the BIOS and the details are as follows:
BIOS version: 3.2
BIOS firmware: 03.72
Redfish Version: 1.0.1
LSI SAS2 SAS2308 v7.27.01.00 rev 5
Firmware type: IT


Due to the usage and data migration, the 8TB is running out so I was planning to create a 2nd volume using 3x SATA 6.0Gps HGST 10TB Drives (HUH721010ALN604) on another RAIDZ1 config. The problem is that FreeNAS is unable to detect the new 3x 10TB disks.
These HGST drives seem to be 4Kn so I have read form the forms to go to the BIOS Advanced\PCIe\PCI\PnP Configuration\SLOT x OPROM and change from 'Legacy' to 'EFI.' The disks would still not detect. I have tried to connect one old 1TB HDD to the SATA ports used by one the drives and FreeNAS is able to detect this.

Appreciate any help.

 

[sretalla]

Just a thought, but maybe look into a BIOS/firmware update for your MoBo and/or the onboard disk controller.

 

[Chris Moore]

HUH721010ALN604

I don't know exactly how you have these drives connected to power, or what (exactly) your hardware setup is, but you might want to consider this possibility:
https://documents.westerndigital.co...h-brief-western-digital-power-disable-pin.pdf
Those drives are among the ones that have the 3.3 volt disable 'feature' and they may simply be turned off because you have supplied 3.3 volts to them from a 'standard' SATA power connection.
If that is what you are doing, here is a video that discusses possible solutions:
https://www.youtube.com/watch?v=9W3-uOl4ruc

 

[danb35]

LSI SAS2 SAS2308 v7.27.01.00 rev 5

This looks very old--what's the output of sas2flash -listall?

 

[sleeper52]

I don't know exactly how you have these drives connected to power, or what (exactly) your hardware setup is, but you might want to consider this possibility:
https://documents.westerndigital.co...h-brief-western-digital-power-disable-pin.pdf
Those drives are among the ones that have the 3.3 volt disable 'feature' and they may simply be turned off because you have supplied 3.3 volts to them from a 'standard' SATA power connection.
If that is what you are doing, here is a video that discusses possible solutions:
https://www.youtube.com/watch?v=9W3-uOl4ruc

Will give this a go maybe tomorrow.

This looks very old--what's the output of sas2flash -listall?

This is what i got

 

[danb35]

This is what i got

OK, that wasn't the firmware version. You're OK in that regard, though you might want to plan to take some time to update to the most current version (20.00.07).

 

[sleeper52]

OK, that wasn't the firmware version. You're OK in that regard, though you might want to plan to take some time to update to the most current version (20.00.07).

How do I update this? I don't see the firmware on the Supermicro website.

 

[sretalla]

How do I update this? I don't see the firmware on the Supermicro website.

It's an LSI card, so search on the LSI/broadcom site.

 

[Chris Moore]

How do I update this? I don't see the firmware on the Supermicro website.

This link is about crosflashing the firmware, but it should also give you the information you need to be able to update the firmware to the latest version.

Detailed newcomers' guide to crossflashing LSI 9211 HBA and variants
https://forums.freenas.org/index.ph...o-crossflashing-lsi-9211-hba-and-variants.54/

Your drive model is specifically listed in the PDF document I referenced. I am pretty certain that the power situation is the entire problem.

 

[sleeper52]

This link is about crosflashing the firmware, but it should also give you the information you need to be able to update the firmware to the latest version.

Detailed newcomers' guide to crossflashing LSI 9211 HBA and variants
https://forums.freenas.org/index.ph...o-crossflashing-lsi-9211-hba-and-variants.54/

Your drive model is specifically listed in the PDF document I referenced. I am pretty certain that the power situation is the entire problem.

Just following up. The problem was indeed the 3.3 volt disable issue. A big thank you to Chris for his help.
Cheers mate.