Powered down by root

[captain118]

I'm having an issue with my system being shutdown by root after about 3-5 min after it was booted.

I have made several changes recently.
I updated to the latest version of 12 then to 13.
I also shut the system down to look into a drive that the system said it was having difficulties with but the drive was still passing smart tests.
After performing the smart tests, I decided to swap two of the sata cables around to see if the errors followed the sata cable.

After booting the system from swapping the sata cables now the system is "shutdown by root 2830" after just a few minutes of being online.

It is a Supermicro X11SDV-4C-TP8F that has been rock solid (except for some occaisional disk issues) for probably close to 10 years.

Any suggestions would be great!

 

[captain118]

I have made sure that the ups service is off so that shouldnt be causing it.

 

[HoneyBadger]

In your board BIOS options under Power Configuration, is the Watch Dog function disabled?

 

[captain118]

Watch Dog is disabled.

 

[HoneyBadger]

Watch Dog is disabled.

Well, there goes the easy option.

When you previously shut down the system, did you happen to leave a browser tab open on the "Powering down" screen? I know there's been some oddities reported for customers using the Chrome "memory saver" where it will put the tab to sleep, and then try to re-wake it - if the session auth token is still valid behind the scenes, the reload causes a second shutdown.

 

[winnielinnie]

I have made several changes recently.
I updated to the latest version of 12 then to 13.
I also shut the system down to look into a drive that the system said it was having difficulties with but the drive was still passing smart tests.
After performing the smart tests, I decided to swap two of the sata cables around to see if the errors followed the sata cable.

After booting the system from swapping the sata cables now the system is "shutdown by root 2830" after just a few minutes of being online.

You're saying that the "shutdown by root" issue started only after you swapped the SATA cables?

 

[captain118]

Well, there goes the easy option.

When you previously shut down the system, did you happen to leave a browser tab open on the "Powering down" screen? I know there's been some oddities reported for customers using the Chrome "memory saver" where it will put the tab to sleep, and then try to re-wake it - if the session auth token is still valid behind the scenes, the reload causes a second shutdown.

I will double check this.

 

[captain118]

You're saying that the "shutdown by root" issue started only after you swapped the SATA cables?

That is accurate. I moved the cable plugged into sda8 to sda9 and from sda9 to sda8. The volume mounted just fine.

 

[captain118]

Well, there goes the easy option.

When you previously shut down the system, did you happen to leave a browser tab open on the "Powering down" screen? I know there's been some oddities reported for customers using the Chrome "memory saver" where it will put the tab to sleep, and then try to re-wake it - if the session auth token is still valid behind the scenes, the reload causes a second shutdown.

I think this was it. it looks like when I closed all my chrome tabs. Booted the system back up and accessed it using firefox the shutdown did not reoccur.

THANK YOU!

 

[winnielinnie]

Bug report was "closed without changes".

Issue Navigator - iXsystems Jira

ixsystems.atlassian.net

I think this is serious enough to warrant a fix.

Here's another bug report:

Issue Navigator - iXsystems Jira

ixsystems.atlassian.net

Here's another relevant thread:

[BUG] Reboot after Login

If you reboot a server using the UI then you forget the tab there and you log back in it will once again reboot and get into a reboot loop (as in it reboots then you log back in it automatically reboots again). I literally just had a tape backup get interrupted because the server rebooted even...

www.truenas.com

I believe iXsystems needs to fix this. It's as simple as always issuing a warning and confirmation before rebooting the server.

 

[HoneyBadger]

I think this was it. it looks like when I closed all my chrome tabs. Booted the system back up and accessed it using firefox the shutdown did not reoccur.

THANK YOU!

Glad this was resolved easily in this manner. @winnielinnie I will circle back on those Jira tickets internally