I just had a disk throw a few read errors, and there is an inconsistency between the email error message (+alert messages in the GUI), and the pool information in the main GUI. The main GUI provides the correct drive serial number while the alert messages report a serial number for a drive that is no longer on the system.
From command line zpool status:
gptid/811b73c6-f115-11e7-aadb-001517d2677a FAULTED 228 0 0 too many errors
Output from command line script that lists installed drives:
da3p2 | ATA WDC WD60EFRX-68L | WD-WX11DYYYYJD6 | gptid/811b73c6-f115-11e7-aadb-001517d2677a
From pool info (drilling down from main dashboard):
GUID: 5137085742967996601
Read Errors: 228
Self Healed: 5017600
Advanced Details
Subsystem: da
Number: 3
Serial: WD-WX11DYYYYJD6
Size: 6001175126016
Transfermode: Auto
Hddstandby: ALWAYS ON
Advpowermgmt: DISABLED
Acousticlevel: DISABLED
Togglesmart: true
Model: ATA WDC WD60EFRX-68L
Rotationrate: 5700
Type: HDD
Does not match above and there no disk with the serial number indicated currently on the system:
From alert message: (Email/GUI):
CRITICAL
Pool TANK state is DEGRADED: One or more devices
are faulted in response to persistent errors. Sufficient
replicas exist for the pool to continue functioning in a
degraded state.
The following devices are not healthy:• Disk ATA WDC WD60EFRX-68M WD-WX11DCXXXXHD is FAULTED
2023-04-29 09:37:08 (EST5EDT)
Is this likely to create any problems when I replace the drive?
Any special actions I need to take?
Has anyone seen this issue before?
Where does this bad serial number come from?
I saw a similar error where the drive was connected with USB, but in my case the drive is one of 8 drives attached to an HBA.
FWIW: I am still on TrueNAS-12.0-U8.1 and was not planning on upgrading till about mid June (after U5 has dropped and shown itself to be stable.) I don't know if this is still an issue for TrueNAS-13.0-U4.
From command line zpool status:
gptid/811b73c6-f115-11e7-aadb-001517d2677a FAULTED 228 0 0 too many errors
Output from command line script that lists installed drives:
da3p2 | ATA WDC WD60EFRX-68L | WD-WX11DYYYYJD6 | gptid/811b73c6-f115-11e7-aadb-001517d2677a
From pool info (drilling down from main dashboard):
GUID: 5137085742967996601
Read Errors: 228
Self Healed: 5017600
Advanced Details
Subsystem: da
Number: 3
Serial: WD-WX11DYYYYJD6
Size: 6001175126016
Transfermode: Auto
Hddstandby: ALWAYS ON
Advpowermgmt: DISABLED
Acousticlevel: DISABLED
Togglesmart: true
Model: ATA WDC WD60EFRX-68L
Rotationrate: 5700
Type: HDD
Does not match above and there no disk with the serial number indicated currently on the system:
From alert message: (Email/GUI):
CRITICAL
Pool TANK state is DEGRADED: One or more devices
are faulted in response to persistent errors. Sufficient
replicas exist for the pool to continue functioning in a
degraded state.
The following devices are not healthy:• Disk ATA WDC WD60EFRX-68M WD-WX11DCXXXXHD is FAULTED
2023-04-29 09:37:08 (EST5EDT)
Is this likely to create any problems when I replace the drive?
Any special actions I need to take?
Has anyone seen this issue before?
Where does this bad serial number come from?
I saw a similar error where the drive was connected with USB, but in my case the drive is one of 8 drives attached to an HBA.
FWIW: I am still on TrueNAS-12.0-U8.1 and was not planning on upgrading till about mid June (after U5 has dropped and shown itself to be stable.) I don't know if this is still an issue for TrueNAS-13.0-U4.