Having trouble getting TrueNAS Scale (22.02.4) to recognize LSI-9400 HBAs

[hecp]

Hi all, first time post/question here.

I bought two LSI-9400 based HBAs off eBay. One is the 9400-8i, the other is the 9400-16i. The seller of the 9400-8i actually explicitly mentioned being in IT mode in the listing/title.

I've got both cards plugged into my MSI Pro Z690-A (DDR5 version) motherboard. In the BIOS, I can see that both are being detected:

When I go into the TrueNAS shell, both

Code:

sas2flash

and

Code:

sas3flash

fail to detect both cards:

Code:

root@truenas[~]# sas2flash     
LSI Corporation SAS2 Flash Utility
Version 20.00.00.00 (2014.09.18)
Copyright (c) 2008-2014 LSI Corporation. All rights reserved

        No LSI SAS adapters found! Limited Command Set Available!
        Finished Processing Commands Successfully.
        Exiting SAS2Flash.

Code:

root@truenas[~]# sas3flash
Avago Technologies SAS3 Flash Utility
Version 16.00.00.00 (2017.05.02)
Copyright 2008-2017 Avago Technologies. All rights reserved.

        No Avago SAS adapters found! Limited Command Set Available!
        Finished Processing Commands Successfully.
        Exiting SAS3Flash.

Both

Code:

lshw

and

Code:

lspci

shows that both cards are being recognized in TrueNAS.

lspci:

Code:

04:00.0 Serial Attached SCSI controller: Broadcom / LSI SAS3408 Fusion-MPT Tri-Mode I/O Controller Chip (IOC) (rev 01)
06:00.0 Serial Attached SCSI controller: Broadcom / LSI SAS3416 Fusion-MPT Tri-Mode I/O Controller Chip (IOC) (rev 01)

lshw (relevant bits):

Code:

*-sas
                description: Serial Attached SCSI controller
                product: SAS3408 Fusion-MPT Tri-Mode I/O Controller Chip (IOC)
                vendor: Broadcom / LSI
                physical id: 0
                bus info: pci@0000:04:00.0
                version: 01
                width: 64 bits
                clock: 33MHz
                capabilities: sas pm msi pciexpress msix bus_master cap_list rom
                configuration: driver=mpt3sas latency=0
                resources: iomemory:640-63f iomemory:640-63f irq:17 memory:6402400000-64024fffff memory:6402300000-64023fffff memory:51f00000-51ffffff ioport:4000(size=256) memory:52000000-5203ffff

*-sas
                description: Serial Attached SCSI controller
                product: SAS3416 Fusion-MPT Tri-Mode I/O Controller Chip (IOC)
                vendor: Broadcom / LSI
                physical id: 0
                bus info: pci@0000:06:00.0
                version: 01
                width: 64 bits
                clock: 33MHz
                capabilities: sas pm msi pciexpress msix bus_master cap_list rom
                configuration: driver=mpt3sas latency=0
                resources: iomemory:640-63f iomemory:640-63f irq:16 memory:6402200000-64022fffff memory:6402100000-64021fffff memory:51b00000-51bfffff ioport:3000(size=256) memory:51c00000-51c3ffff

I've run the same commands on another system (with an older ASUS Z87-Pro motherboard, running Ubuntu 20.04 LTS), and can confirm that these HBA cards are also detected in the BIOS and with lshw and lspci. On my Ubuntu machine, I think whatever on-card BIOS that the HBAs are running actually were called/triggered in the boot loop:

That "Broadcom MPT35 boot ROM, no supported devices found!" message seems ominous (this is for the 9400-16i card).

I'm a bit at a loss for what's going on here. I've tried swapping between PCIe slots on my motherboard, and removing one card and leaving the other in, but nothing has worked so far. There are also no drives or cables plugged into either HBA (though I tried plugging in a known "good" drive, to see if it'd help).

Should I bother trying to re-flash (maybe with this guide?), or is there a simpler mistake I'm making?

Any help would be greatly appreciated!

 

[hecp]

Just bumping this question (I believe it's permitted after 48 hours)!

 

[Ericloewe]

Those look dodgy. Not a single Broadcom or LSI logo in sight?

That "Broadcom MPT35 boot ROM, no supported devices found!" message seems ominous (this is for the 9400-16i card).

Boot ROMs are weird, don't think too much of that.

There are also no drives or cables plugged into either HBA (though I tried plugging in a known "good" drive, to see if it'd help).

That used to be a problem, it might still be. Can you check one card at a time, with at least one disk?

Best case, sas3flash is out of date and doesn't know how to deal with 94xx cards. The driver itself should be working, however.