First time 9.10.1 Crash. ASROCk C2550D41. How do I start troubleshooting what happened?

[tfletcher]

I've never had a problem before. The machine has been rock solid. First time crash for me. Version 9.10.1 It was so unbelievable, I just knew my switch had failed when I couldn’t get to my data over the network. My last thought was that FreeNAS had gone down. I believe my uptime reached over 400+ days since the last power outage. I’ve never seen the system become unreachable until today. I’m looking for thoughts on what may have happened and what I could have done to prevent it. Data is intact. Nothing was lost thankfully !

When I power cycled it, it appeared like everything went back to normal. So it’s not that it’s offline, I’d just like to know what happened. Is there a script similar to an SOS report that I can run to grab a bunch of information useful for troubleshooting ? Sorry, no syslog is setup.

Here is the message, dmesg, and debug log. Thanks !!


ASRock C2550D41
RAM 16 GB Crucial DDR3 1600 Unbuffered ECC
WD Red WD2000FYYZ 2TB x4

 

[Chris Moore]

I don't know if you have read about this, but here is a thread you might want to look at:
https://forums.freenas.org/index.php?threads/please-help.46766/page-2#post-321255
That model chip appears to have a flaw and although power cycling it got it back online for now, it may have been a warning. If your system is one of the affected type, I heard that they are replacing the board under warranty even if the warranty would normally have been over.
You might want to check into it.

 

[DrKK]

I, too, was going to suggest what Mr. Moore said.

 

[tfletcher]

I opened a support request with ASRock. I woke up this morning and it was down again. Wow
I've go this LIAN LI PC-Q25B case so if they don't replace it, I've got to find something else that can fit in there. Thanks. Will report back.

 

[DrKK]

Indeed, if it's crashed again, then almost certainly you've been bit by this. ASRock's response to this has been, at times, good, and at times......very much less good.

Keep us posted.

 

[Ericloewe]

I think this is the first intermittent case I've heard of. It's hardly unexpected, though. In hindsight, the sudden and catastrophic nature of most of these failures is the weird part.

 

[tfletcher]

Mobo is in the mail on the way back to start the RMA process. I'm hopeful.

 

[tfletcher]

RMA replacement board in. So far, so good. I'll keep an eye on it. What is the disadvantage of not going to version 11 ?

 

[Chris Moore]

RMA replacement board in. So far, so good. I'll keep an eye on it. What is the disadvantage of not going to version 11 ?

I guess it would depend on exactly what you're doing with your FreeNAS.
I upgraded to 11 myself.

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