SOLVED Cloud credentials - ftp not working for a remote server

[capflash]

I am trying to sync my truenas to a remote FTP server. I had this setup and working in-house to the remote server. I moved the truenas server to a new location and it will not authenticate to the FTP server. I can use Filezilla on a windows 10 machine at the remote location and it authenticates without any issues using the same credentials that the truenas is using.

What can be the problem?

 

[Samuel Tai]

Most likely the remote side router doesn't have a port forward for FTP. Also, are you using active or passive FTP? Most router/firewalls can only deal with passive FTP.

 

[capflash]

Let me explain again differently.

Server location is in Michigan we will call location A.

Remote location is in Florida we will call location B

Location A
Has FTP server
(When truenas was local to this server FTP worked fine.)

Location B
Has windows 10 using filezilla and can connect to server at location A without issue
Android phone using anyftp can connect to server at location A without any issue
Server in location A is using passive and the credentials are correct in the TrueNas as they use to connect locally.
TrueNas cannot connect and gives the following error.
Error: 2021/11/01 01:24:47 ERROR : ftp://howell.from-Mi.com:21: Error while Dialing howell.from-Mi.com:21: dial tcp 76.204.115.131:21: i/o timeout
2021/11/01 01:24:47 Failed to create file system for "remote:": NewFs: ftpConnection Dial: dial tcp 76.204.115.131:21: i/o timeout

Thanks

 

[Samuel Tai]

OK, I think I understand the scenario. How did you set up the FTP sync? Does manually connecting from TrueNAS to the FTP server work?

 

[capflash]

No, it does not. I think it may have to do something with it trying to use "FTP://" in front of the howell.from-mi.com. The clients I don't believe use the "FTP://" they just use the address.

 

[Samuel Tai]

Can you FTP from TrueNAS using just the address of the remote end?

 

[capflash]

Nope, tried that also and same error.

Thanks

 

[Samuel Tai]

I'm still confused as to how you're trying to connect. Are you connecting from the Shell, via command line ftp howell.from-mi.com? Or are you trying to cloud sync via SFTP, and manually entering the :21 port?

 

[capflash]

Connecting using cloud credentials set to ftp, using ip address (or domain) with username, password, on port 21

 

[Samuel Tai]

You still haven't told me whether you tried a manual FTP connection from the Shell of the TrueNAS server. I'm starting to suspect your networking configuration. Do you have a default gateway and subnet mask configured on the TrueNAS server? Do you have DNS servers configured?

 

[capflash]

no manual connection was tried. I did find the gateway to be the gateway for the Michigan location. I changed that and it now authenticates. I need to run the jobs to see if they work properly.

Thanks for the solution.