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Boot hangs at "ISCI Sending reset to device on controller 0 domain 1 CAM index"

Western Digital Drives - The Preferred Drives of FreeNAS and TrueNAS CORE

justjosh

Neophyte
Joined
Oct 21, 2019
Messages
11
Hey guys,

Server running 11.3-U4.1 crashed and now it refuses to boot.

It first spends a lot of time looping through this.

1620123646108.png


Then it gets stuck at this. I've left it for 1 hour each time and it doesn't get past it.

1620123670315.png


Boot drive is an SSD so the long delay doesn't make sense.

Appreciate any help/suggestions/clues.

Thanks
 

GBillR

Member
Joined
Jun 12, 2016
Messages
149
Hey guys,

Server running 11.3-U4.1 crashed and now it refuses to boot.

It first spends a lot of time looping through this.

View attachment 46980

Then it gets stuck at this. I've left it for 1 hour each time and it doesn't get past it.

View attachment 46981

Boot drive is an SSD so the long delay doesn't make sense.

Appreciate any help/suggestions/clues.

Thanks
Looks like the boot drive has failed. If you have a config saved, I would try a fresh install with config upload.
 

justjosh

Neophyte
Joined
Oct 21, 2019
Messages
11
Looks like the boot drive has failed. If you have a config saved, I would try a fresh install with config upload.
Unfortunately I disconnected drives one by one and it's not the boot drive. With only boot drive connected it boots up fine. Plugged drives back in one by one but keep getting booted from the GUI after 2 drives. Seems to be a 11.3 issue so currently upgrading to 12.0 before plugging the drives back in again.
 

GBillR

Member
Joined
Jun 12, 2016
Messages
149
Unfortunately I disconnected drives one by one and it's not the boot drive. With only boot drive connected it boots up fine. Plugged drives back in one by one but keep getting booted from the GUI after 2 drives. Seems to be a 11.3 issue so currently upgrading to 12.0 before plugging the drives back in again.
If it was ever working stable on 11.3, I would recommend against upgrading until you know what the issue is. I've been on 11.3 for a long time and it is rock solid. Upgrading while experiencing a problem will complicate your troubleshooting efforts...
 

justjosh

Neophyte
Joined
Oct 21, 2019
Messages
11
If it was ever working stable on 11.3, I would recommend against upgrading until you know what the issue is. I've been on 11.3 for a long time and it is rock solid. Upgrading while experiencing a problem will complicate your troubleshooting efforts...
There was a PSU issue and I suspect it might have affected some drives.
I can rebuild the data from a secondary backup but I need the system up and running before the backup fails as well.
 

GBillR

Member
Joined
Jun 12, 2016
Messages
149
There was a PSU issue and I suspect it might have affected some drives.
I can rebuild the data from a secondary backup but I need the system up and running before the backup fails as well.
My point remains sound advice. Upgrading will likely NOT fix your issue. Additionally, it seems as if more of the story comes out with every post.

If you want more useful assistance, I suggest you post your system specs and the full story. If you can boot the system without your data pool connected, you may have bigger issues. Without the entire story any advice you receive here will probably be less than helpful.
 
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