ATA error count increased

[g4m3r7ag]

I got an email notifying me the ATA error count on one of my drives increased from 0 to 1. I've checked the Smart output and the rest looks good to me but I am not sure. Drive is in a zpool that is 4 mirrored VDEVs with one hot spare for a total of 9 drives. Do I need to someone force the hotspare to replace this drive so I can RMA it or just keep an eye on it? Here is the Smart output.

Code:

root@freenas:~ # smartctl -a /dev/da12

smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.1-STABLE amd64] (local build)

Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===

Device Model:	 WDC WD80EMAZ-00WJTA0

Serial Number:	XXXXXXXX

LU WWN Device Id: 5 000cca 252c8e0f7

Firmware Version: 83.H0A83

User Capacity:	8,001,563,222,016 bytes [8.00 TB]

Sector Sizes:	 512 bytes logical, 4096 bytes physical

Rotation Rate:	5400 rpm

Form Factor:	  3.5 inches

Device is:		Not in smartctl database [for details use: -P showall]

ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4

SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is:	Sun Aug 12 13:12:32 2018 EDT

SMART support is: Available - device has SMART capability.

SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED


General SMART Values:

Offline data collection status:  (0x82) Offline data collection activity

was completed without error.

Auto Offline Data Collection: Enabled.

Self-test execution status:	  (   0) The previous self-test routine completed

without error or no self-test has ever 

been run.

Total time to complete Offline 

data collection: (   93) seconds.

Offline data collection

capabilities:  (0x5b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

No Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities:			(0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability:		(0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine 

recommended polling time:  (   2) minutes.

Extended self-test routine

recommended polling time:  (1120) minutes.

SCT capabilities:  	   (0x003d) SCT Status supported.

SCT Error Recovery Control supported.

SCT Feature Control supported.

SCT Data Table supported.


SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate	 0x000b   100   100   016	Pre-fail  Always	   -	   0

  2 Throughput_Performance  0x0004   128   128   054	Old_age   Offline	  -	   116

  3 Spin_Up_Time			0x0007   160   160   024	Pre-fail  Always	   -	   447 (Average 374)

  4 Start_Stop_Count		0x0012   100   100   000	Old_age   Always	   -	   19

  5 Reallocated_Sector_Ct   0x0033   100   100   005	Pre-fail  Always	   -	   0

  7 Seek_Error_Rate		 0x000a   100   100   067	Old_age   Always	   -	   0

  8 Seek_Time_Performance   0x0004   128   128   020	Old_age   Offline	  -	   18

  9 Power_On_Hours		  0x0012   100   100   000	Old_age   Always	   -	   3461

 10 Spin_Retry_Count		0x0012   100   100   060	Old_age   Always	   -	   0

 12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   19

 22 Unknown_Attribute	   0x0023   100   100   025	Pre-fail  Always	   -	   100

192 Power-Off_Retract_Count 0x0032   100   100   000	Old_age   Always	   -	   318

193 Load_Cycle_Count		0x0012   100   100   000	Old_age   Always	   -	   318

194 Temperature_Celsius	 0x0002   166   166   000	Old_age   Always	   -	   39 (Min/Max 16/49)

196 Reallocated_Event_Count 0x0032   100   100   000	Old_age   Always	   -	   0

197 Current_Pending_Sector  0x0022   100   100   000	Old_age   Always	   -	   0

198 Offline_Uncorrectable   0x0008   100   100   000	Old_age   Offline	  -	   0

199 UDMA_CRC_Error_Count	0x000a   200   200   000	Old_age   Always	   -	   1


SMART Error Log Version: 1

ATA Error Count: 1

CR = Command Register [HEX]

FR = Features Register [HEX]

SC = Sector Count Register [HEX]

SN = Sector Number Register [HEX]

CL = Cylinder Low Register [HEX]

CH = Cylinder High Register [HEX]

DH = Device/Head Register [HEX]

DC = Device Command Register [HEX]

ER = Error register [HEX]

ST = Status register [HEX]

Powered_Up_Time is measured from power on, and printed as

DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,

SS=sec, and sss=millisec. It "wraps" after 49.710 days.


Error 1 occurred at disk power-on lifetime: 3430 hours (142 days + 22 hours)

  When the command that caused the error occurred, the device was active or idle.


  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  -- -- -- -- -- -- --

  84 41 00 00 00 00 00  Error: ICRC, ABRT at LBA = 0x00000000 = 0


  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  -- -- -- -- -- -- -- --  ----------------  --------------------

  61 00 00 20 78 82 40 00   1d+16:31:17.358  WRITE FPDMA QUEUED

  61 00 08 20 79 82 40 00   1d+16:31:17.357  WRITE FPDMA QUEUED

  61 00 00 20 77 82 40 00   1d+16:31:17.356  WRITE FPDMA QUEUED

  ea 00 00 00 00 00 00 00   1d+16:31:17.166  FLUSH CACHE EXT

  61 00 a0 20 74 82 40 00   1d+16:31:17.129  WRITE FPDMA QUEUED


SMART Self-test log structure revision number 1

Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Short offline	   Completed without error	   00%	  3451		 -

# 2  Extended offline	Completed without error	   00%	  3375		 -

# 3  Short offline	   Completed without error	   00%	  3283		 -

# 4  Short offline	   Completed without error	   00%	  3043		 -

# 5  Extended offline	Completed without error	   00%	  2967		 -

# 6  Short offline	   Completed without error	   00%	  2875		 -

# 7  Short offline	   Completed without error	   00%	  2707		 -

# 8  Extended offline	Completed without error	   00%	  2631		 -

# 9  Short offline	   Completed without error	   00%	  2539		 -

#10  Short offline	   Completed without error	   00%	  2323		 -

#11  Extended offline	Completed without error	   00%	  2247		 -

#12  Short offline	   Completed without error	   00%	  2155		 -

#13  Short offline	   Completed without error	   00%	  1987		 -

#14  Extended offline	Completed without error	   00%	  1911		 -

#15  Short offline	   Completed without error	   00%	  1819		 -

#16  Short offline	   Completed without error	   00%	  1580		 -

#17  Extended offline	Completed without error	   00%	  1503		 -

#18  Short offline	   Completed without error	   00%	  1412		 -

#19  Short offline	   Completed without error	   00%	  1244		 -

#20  Extended offline	Completed without error	   00%	  1168		 -

#21  Short offline	   Completed without error	   00%	  1076		 -


SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

	1		0		0  Not_testing

	2		0		0  Not_testing

	3		0		0  Not_testing

	4		0		0  Not_testing

	5		0		0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[BigDave]

just keep an eye on it?

That error could be just a cable and not the drive, not a big worry at this point IMHO.

 

[g4m3r7ag]

That error could be just a cable and not the drive, not a big worry at this point IMHO.

It's in a SuperMicro SC847 45 bay JBOD connected to an R710 VIA a 9208e. I'm not sure if a cable is a possibility as all the drives are on the same backplane. Sorry forgot to mention what the hardware was.

 

[BigDave]

Cable or backplane connection just the same.
If possible, shut down and switch the drive to another bay (position on the backplane) and
run SMART tests on that drive again. Rule out the drive VS. physical port on BP.

 

[g4m3r7ag]

Cable or backplane connection just the same.
If possible, shut down and switch the drive to another bay (position on the backplane) and
run SMART tests on that drive again. Rule out the drive VS. physical port on BP.

Well before I got a chance this weekend to try and switch the drive position I started getting these errors on every drive. I’m find it highly unlikely there’s an issue with all the drives. Should I look at ordering a new LSI 9207-8e or is shutting down and reseating the card and connections worth a shot?

Code:

kernel log messages:
> (da8:mps1:0:143:0): WRITE(16). CDB: 8a 00 00 00 00 03 05 db 49 90 00 00 01 00 00 00 length 131072 SMID 550 terminated ioc 804b loginfo 31120303 scsi 0 state c xfer 0
> (da8:mps1:0:143:0): WRITE(16). CDB: 8a 00 00 00 00 03 05 db 4a 90 00 00 01 00 00 00 length 131072 SMID 859 terminated ioc 804(da8:mps1:0:143:0): WRITE(16). CDB: 8a 00 00 00 00 03 05 db 49 90 00 00 01 00 00 00 
> b loginfo 31120303 scsi 0 state c xfer 0
> (da8:mps1:0:143:0): CAM status: CCB request completed with an error
> (da8:mps1:0:143:0): Retrying command
> (da8:mps1:0:143:0): WRITE(16). CDB: 8a 00 00 00 00 03 05 db 4a 90 00 00 01 00 00 00 
> (da8:mps1:0:143:0): CAM status: CCB request completed with an error
> (da8:mps1:0:143:0): Retrying command
> (da8:mps1:0:143:0): WRITE(16). CDB: 8a 00 00 00 00 03 05 db 5a 90 00 00 01 00 00 00 
> (da8:mps1:0:143:0): CAM status: SCSI Status Error
> (da8:mps1:0:143:0): SCSI status: Check Condition
> (da8:mps1:0:143:0): SCSI sense: UNIT ATTENTION asc:29,0 (Power on, reset, or bus device reset occurred)
> (da8:mps1:0:143:0): Retrying command (per sense data)

 

[BigDave]

Well before I got a chance this weekend to try and switch the drive position I started getting these errors on every drive. I’m find it highly unlikely there’s an issue with all the drives. Should I look at ordering a new LSI 9207-8e or is shutting down and reseating the card and connections worth a shot?

Before buying a replacement HBA, I would check if the card
is getting good air flow over the heat sink. It MAY be the card is overheating and this is easily checked.

 

[g4m3r7ag]

Before buying a replacement HBA, I would check if the card
is getting good air flow over the heat sink. It MAY be the card is overheating and this is easily checked.

It currently is rather warm where the rack is located due to the August heat that is likely the issue. I have fans in my JBOD at 100% to keep the drives at 40 C and below but the fans in my R710 are not spun up so the card is likely having thermal issues. I’m working on moving it to a room with better A/C. Thank you for the advisement I didn’t realize the card having bad airflow would cause those issues.