Asigra registered successfully but no add customer option

[oldgrowthforest]

Hi,

I'm testing out the Asigra plugin and am stuck at creating a new customer.

I've successfully installed the plugin, got the gui to connect, created and assigned roles to an admin account, registered the plugin, and configured the registration server. The next step in all of the documentation is to right click on the instance within the gui and select Add Customer. Unfortunately, while everything else is accessible, the Add Customer option is still greyed out (see screenshot). Its the same for the customer dropdown on the top bar.

I'm using TrueNAS-13.0-STABLE (13.0-U5.3). The plugin is Asigra 14.2.0.6. The DS-System version info shows that I have a valid "FullFeatured Stand-alone" license valid until 2037 (see screenshot). To run the GUI, I am using JRE 1.8.0_381 on Windows 11.

Until I add a customer, I can't add a client. Without a client, no backups.

System hardware info and some screenshots below.

Thanks for any advice or ideas,

Burt

Notes:
I was following the steps found here: https://websupport.asigra.com/Documentation/Help/v14.2/DS-System Help/index.html
I registered via this url: https://licenseportal.asigra.com/licenseportal/user-registration.do (thanks @anonimo81)

System Hardware:
+--------------------------------------------------------------------------------+
+ Hardware @1695592011 +
+--------------------------------------------------------------------------------+
Machine class: amd64
System architecture: amd64
Machine model: Intel(R) Core(TM) i3-4130T CPU @ 2.90GHz
Number of active CPUs: 4
Number of CPUs online: 4
Current CPU frequency: 2.83 Ghz
Physical Memory: 7.83 GiB
debug finished in 0 seconds for Hardware
+--------------------------------------------------------------------------------+
+ pciconf -lvcb @1695592011 +
+--------------------------------------------------------------------------------+
hostb0@pci0:0:0:0: class=0x060000 rev=0x06 hdr=0x00 vendor=0x8086 device=0x0c00 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '4th Gen Core Processor DRAM Controller'
class = bridge
subclass = HOST-PCI
cap 09[e0] = vendor (length 12) Intel cap 0 version 1
pcib1@pci0:0:1:0: class=0x060400 rev=0x06 hdr=0x01 vendor=0x8086 device=0x0c01 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = 'Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller'
class = bridge
subclass = PCI-PCI
cap 0d[88] = PCI Bridge subvendor=0x1043 subdevice=0x8534
cap 01[80] = powerspec 3 supports D0 D3 current D0
cap 05[90] = MSI supports 1 message
cap 10[a0] = PCI-Express 2 root port max data 128(128)
max read 128
link x0(x16) speed 0.0(8.0) ASPM disabled(L0s/L1)
slot 1 power limit 75000 mW
ecap 0002[100] = VC 1 max VC0
ecap 0005[140] = Root Complex Link Declaration 1
ecap 0019[d94] = PCIe Sec 1 lane errors 0
vgapci0@pci0:0:2:0: class=0x030000 rev=0x06 hdr=0x00 vendor=0x8086 device=0x041e subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '4th Generation Core Processor Family Integrated Graphics Controller'
class = display
subclass = VGA
bar [10] = type Memory, range 64, base 0xdf800000, size 4194304, enabled
bar [18] = type Prefetchable Memory, range 64, base 0xc0000000, size 268435456, enabled
bar [20] = type I/O Port, range 32, base 0xf000, size 64, enabled
cap 05[90] = MSI supports 1 message
cap 01[d0] = powerspec 2 supports D0 D3 current D0
cap 13[a4] = PCI Advanced Features: FLR TP
none0@pci0:0:3:0: class=0x040300 rev=0x06 hdr=0x00 vendor=0x8086 device=0x0c0c subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = 'Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller'
class = multimedia
subclass = HDA
bar [10] = type Memory, range 64, base 0xdfd34000, size 16384, enabled
cap 01[50] = powerspec 2 supports D0 D3 current D0
cap 05[60] = MSI supports 1 message
cap 10[70] = PCI-Express 1 root endpoint max data 128(128) FLR NS
max read 128
xhci0@pci0:0:20:0: class=0x0c0330 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8cb1 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family USB xHCI Controller'
class = serial bus
subclass = USB
bar [10] = type Memory, range 64, base 0xdfd20000, size 65536, enabled
cap 01[70] = powerspec 2 supports D0 D3 current D0
cap 05[80] = MSI supports 8 messages, 64 bit enabled with 1 message
none1@pci0:0:22:0: class=0x078000 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8cba subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family ME Interface'
class = simple comms
bar [10] = type Memory, range 64, base 0xdfd3e000, size 16, enabled
cap 01[50] = powerspec 3 supports D0 D3 current D0
cap 05[8c] = MSI supports 1 message, 64 bit
em0@pci0:0:25:0: class=0x020000 rev=0x00 hdr=0x00 vendor=0x8086 device=0x15a1 subvendor=0x1043 subdevice=0x85c4
vendor = 'Intel Corporation'
device = 'Ethernet Connection (2) I218-V'
class = network
subclass = ethernet
bar [10] = type Memory, range 32, base 0xdfd00000, size 131072, enabled
bar [14] = type Memory, range 32, base 0xdfd3c000, size 4096, enabled
bar [18] = type I/O Port, range 32, base 0xf080, size 32, enabled
cap 01[c8] = powerspec 2 supports D0 D3 current D0
cap 05[d0] = MSI supports 1 message, 64 bit enabled with 1 message
cap 13[e0] = PCI Advanced Features: FLR TP
ehci0@pci0:0:26:0: class=0x0c0320 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8cad subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family USB EHCI Controller'
class = serial bus
subclass = USB
bar [10] = type Memory, range 32, base 0xdfd3b000, size 1024, enabled
cap 01[50] = powerspec 2 supports D0 D3 current D0
cap 0a[58] = EHCI Debug Port at offset 0xa0 in map 0x14
cap 13[98] = PCI Advanced Features: FLR TP
none2@pci0:0:27:0: class=0x040300 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8ca0 subvendor=0x1043 subdevice=0x860b
vendor = 'Intel Corporation'
device = '9 Series Chipset Family HD Audio Controller'
class = multimedia
subclass = HDA
bar [10] = type Memory, range 64, base 0xdfd30000, size 16384, enabled
cap 01[50] = powerspec 2 supports D0 D3 current D0
cap 05[60] = MSI supports 1 message, 64 bit
cap 10[70] = PCI-Express 1 root endpoint max data 128(128) FLR NS
max read 128
ecap 0002[100] = VC 1 max VC1
pcib2@pci0:0:28:0: class=0x060400 rev=0xd0 hdr=0x01 vendor=0x8086 device=0x8c90 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family PCI Express Root Port 1'
class = bridge
subclass = PCI-PCI
cap 10[40] = PCI-Express 2 root port max data 128(128)
max read 128
link x0(x2) speed 0.0(5.0) ASPM disabled(L0s/L1)
cap 05[80] = MSI supports 1 message
cap 0d[90] = PCI Bridge subvendor=0x1043 subdevice=0x8534
cap 01[a0] = powerspec 3 supports D0 D3 current D0
pcib3@pci0:0:28:3: class=0x060401 rev=0xd0 hdr=0x01 vendor=0x8086 device=0x244e subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '82801 PCI Bridge'
class = bridge
subclass = PCI-PCI
cap 10[40] = PCI-Express 2 root port max data 128(128)
max read 128
link x1(x1) speed 2.5(5.0) ASPM disabled(L0s/L1)
slot 3 power limit 100 mW
cap 05[80] = MSI supports 1 message
cap 0d[90] = PCI Bridge subvendor=0x1043 subdevice=0x8534
cap 01[a0] = powerspec 3 supports D0 D3 current D0
pcib5@pci0:0:28:6: class=0x060400 rev=0xd0 hdr=0x01 vendor=0x8086 device=0x8c9c subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family PCI Express Root Port 7'
class = bridge
subclass = PCI-PCI
cap 10[40] = PCI-Express 2 root port max data 128(128)
max read 128
link x2(x2) speed 5.0(5.0) ASPM disabled(L0s/L1)
slot 6 power limit 250 mW
cap 05[80] = MSI supports 1 message
cap 0d[90] = PCI Bridge subvendor=0x1043 subdevice=0x8534
cap 01[a0] = powerspec 3 supports D0 D3 current D0
ehci1@pci0:0:29:0: class=0x0c0320 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8ca6 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family USB EHCI Controller'
class = serial bus
subclass = USB
bar [10] = type Memory, range 32, base 0xdfd3a000, size 1024, enabled
cap 01[50] = powerspec 2 supports D0 D3 current D0
cap 0a[58] = EHCI Debug Port at offset 0xa0 in map 0x14
cap 13[98] = PCI Advanced Features: FLR TP
isab0@pci0:0:31:0: class=0x060100 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8cc4 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = 'Z97 Chipset LPC Controller'
class = bridge
subclass = PCI-ISA
cap 09[e0] = vendor (length 12) Intel cap 1 version 0
features: AMT, 4 PCI-e x1 slots
ahci0@pci0:0:31:2: class=0x010601 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8c82 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family SATA Controller [AHCI Mode]'
class = mass storage
subclass = SATA
bar [10] = type I/O Port, range 32, base 0xf0d0, size 8, enabled
bar [14] = type I/O Port, range 32, base 0xf0c0, size 4, enabled
bar [18] = type I/O Port, range 32, base 0xf0b0, size 8, enabled
bar [1c] = type I/O Port, range 32, base 0xf0a0, size 4, enabled
bar [20] = type I/O Port, range 32, base 0xf060, size 32, enabled
bar [24] = type Memory, range 32, base 0xdfd39000, size 2048, enabled
cap 05[80] = MSI supports 1 message enabled with 1 message
cap 01[70] = powerspec 3 supports D0 D3 current D0
cap 12[a8] = SATA Index-Data Pair
ichsmb0@pci0:0:31:3: class=0x0c0500 rev=0x00 hdr=0x00 vendor=0x8086 device=0x8ca2 subvendor=0x1043 subdevice=0x8534
vendor = 'Intel Corporation'
device = '9 Series Chipset Family SMBus Controller'
class = serial bus
subclass = SMBus
bar [10] = type Memory, range 64, base 0xdfd38000, size 256, enabled
bar [20] = type I/O Port, range 32, base 0xf040, size 32, enabled
pcib4@pci0:3:0:0: class=0x060401 rev=0x04 hdr=0x01 vendor=0x1b21 device=0x1080 subvendor=0x1043 subdevice=0x8489
vendor = 'ASMedia Technology Inc.'
device = 'ASM1083/1085 PCIe to PCI Bridge'
class = bridge
subclass = PCI-PCI
cap 0d[c0] = PCI Bridge subvendor=0x1043 subdevice=0x8489
nvme0@pci0:5:0:0: class=0x010802 rev=0x00 hdr=0x00 vendor=0x144d device=0xa809 subvendor=0x144d subdevice=0xa801
vendor = 'Samsung Electronics Co Ltd'
device = 'NVMe SSD Controller 980'
class = mass storage
subclass = NVM
bar [10] = type Memory, range 64, base 0xdfc00000, size 16384, enabled
cap 01[40] = powerspec 3 supports D0 D3 current D0
cap 05[50] = MSI supports 32 messages, 64 bit
cap 10[70] = PCI-Express 2 endpoint max data 128(256) FLR NS
max read 512
link x2(x4) speed 5.0(8.0) ASPM disabled(L1) ClockPM disabled
cap 11[b0] = MSI-X supports 13 messages, enabled
Table in map 0x10[0x3000], PBA in map 0x10[0x2000]
ecap 0001[100] = AER 2 0 fatal 0 non-fatal 1 corrected
ecap 0003[148] = Serial 1 0000000000000000
ecap 0004[158] = Power Budgeting 1
ecap 0019[168] = PCIe Sec 1 lane errors 0
ecap 0018[188] = LTR 1
ecap 001e[190] = L1 PM Substates 1
debug finished in 0 seconds for pciconf -lvcb

 

[morganL]

Can you send this info to Asigra support... it seems like all the integration with TrueNAS is working, but some "cloud service" is not. It may be temporary or a long-lived issue which needs to be resolved.

 

[oldgrowthforest]

Can you send this info to Asigra support... it seems like all the integration with TrueNAS is working, but some "cloud service" is not. It may be temporary or a long-lived issue which needs to be resolved.

I sure can but I thought the free version was without support. Also, I was hoping on the outside chance that someone had gone through this before and I was just missing something simple. I'll try their support when they open in the morning.

 

[oldgrowthforest]

I left a message for customer support and they called me back within an hour. Impressive! He knew right away where I had gone wrong. When I set up the admin user's roles, I didn't select all the permissions. I incorrectly thought that the Account Manager permission group was just for assigning user roles so I hadn't set it. It's important to check all the available roles for the new user. I did this, relogged in and now I can set up a new customer. Thanks for the help, @morganL, and kudos to Asigra for providing tech support on their free accounts.

Here's what it *should* look like when you set the new user's permissions: