11.2-U5 -- Can't Save Config Using New Web Interface

[pab49162]

I upgraded to 11.2-U5 this morning from 11.1-U7 and everything went fine with the upgrade itself. Once I had verified everything was good, I went to save a copy of the current configuration file and ran into a problem.

When I tried to save the configuration file using the new web interface, I went to System --> General, the usual Export Password Secret Seed popup came up and clicked on Save. After doing this, I got a small popup at the bottom of the browser window saying "Download Successful" and "Success". However, my browser did not indicate that a config file had been downloaded and the usual config file was not in the download folder.

After retrying this a couple times, I noticed the words "undefined" at the bottom of the log output area. Here is an excerpt showing what I see after trying to save the config files three times

Jul 25 08:50:47 HomeNAS kernel: em0: link state changed to DOWN
Jul 25 08:50:47 HomeNAS kernel: em0: link state changed to DOWN
Jul 25 08:50:47 HomeNAS kernel: em0: link state changed to UP
Jul 25 08:50:47 HomeNAS kernel: em0: link state changed to UP
Jul 25 08:50:48 HomeNAS nfsd: can't register svc name
Jul 25 08:50:48 HomeNAS ntpd[2827]: ntpd 4.2.8p11-a (1): Starting
undefinedundefinedundefined

After being unable to save the config file with the new web interface, I switched over to the legacy web interface and tried to save the config file again. Using the legacy web interface, the my browser indicated that a config file had been downloaded and the usual tar config file was in the download folder.

I did a quick scan of this forum but didn't find any posts about this issue. Any comments or suggestions would be appreciated.

Thanks in advance, Paul

 

[pab49162]

After my previous post, I did a little more testing and found a couple other interesting things.

Instead of using Firefox (68.0.1 - 64-bit) to access the NAS, I tried using Chrome to save the config file using the new web interface. With Chrome, the tar file did download but I still saw the word "undefined" in the log output area.

I then went back to Firefox, ran it in safe mode and tried to save the config file again via the new web interface. Unfortunately, using safe mode made no difference and the tar config file did not download.

Not sure I understand the behavior difference between the two browsers in the new web interface. Hopefully, someone can give me a clue on what is going on.

Paul

 

[ThreeDee]

if you use Firefox normally .. clear out browser cache and you should be back in business

 

[pab49162]

if you use Firefox normally .. clear out browser cache and you should be back in business

Thank you for the suggestion to try clearing out Firefox's browser cache before trying to save a copy of the configuration file.

I just tried this and unfortunately, clearing cache did not fix the problem. :(

I still got the same behavior as I described in the original posting with the new web interface. I got a small popup at the bottom of the browser window saying "Download Successful" and "Success" but Firefox did not indicate that a config file had been downloaded and no tar config file was saved in the download folder.

 

[SNE]

I had the same issue and it appeared to be due to a difference in browser settings:

Config file will not download

Hello I was running FreeNAS-11.2-U7 and when I go to System->General and click 'Save Config' after I choose to Export Password secret Seed, it says 'Download Successful Success' immediately without asking me where to save the file as it usually does, and in fact nothing downloads. I have...

www.ixsystems.com

 

[ThreeDee]

sometimes Ublock Origin will cause legit stuff not to work correctly

 

[pab49162]

ThreeDee - thanks for the tip on Ublock. Turns out it was Firefox blocking the actual download of the config file.

In case someone else has this same issue, what I did to fix this is in this posting:

https://www.ixsystems.com/community/threads/config-file-will-not-download.82807/post-573047