4 new WD Red drives, one doesnt report SN

[Keith Savoie]

Anyone ever seen this?
I have a new setup that includes 4 new 3TB WD Red drives. Within FN, one of the drives (da0) doesn't report it's Serial Number. It seems to be operating perfectly fine with no other issues just that odd thing.
Should I be concerned about this?
Thanks for any input.

 

[DannyKlenz]

I would contact WD and see what they have to say. If you end up having to warranty the drive and do not have a serial number it could be a problem.

 

[DrKK]

So, we're talking about this is the Mumble server right now.

A drive that doesn't report its Serial Number really suggests that at least one thing in the firmware is screwed up. We all agree you should RMA that drive to where you got it "just because", and insist on a new one. Not a refurb.

 

[panz]

I have a similar issue: sometimes freenas doesn't show the serial number of a disk. In my situation, if I pull the one 2.5 inch drive I have into my fn box, all the 12 WD Reds show their serial correctly. If I put back in the 2.5 drive, the da0 doesn't show the serial anymore.

So, my suggestion is: let's look at smartctl of all the disks and check that all is ok:

smartctl --xall /dev/daX | less

In this CLI you have to change the daX with the appropriate value for your setup. Check all drives (da0, da1, etc.).

If all serials are reported correctly in the smartctl report, I shouldn't worry :)

 

[DrKK]

I'm sorry OP, Panz is right. I thought you meant you were not seeing the serial number in the smartctl.

If it doesn't show up in the FreeNAS GUI itself, but it *DOES* show up in the smartctl, then this is a bug, not a problem with the drive, and should be reported back to the developers. Please let us know what you figure out.

 

[Z300M]

I'm sorry OP, Panz is right. I thought you meant you were not seeing the serial number in the smartctl.

If it doesn't show up in the FreeNAS GUI itself, but it *DOES* show up in the smartctl, then this is a bug, not a problem with the drive, and should be reported back to the developers. Please let us know what you figure out.

I find that one or more Serial Numbers are sometimes missing in the GUI (although visible with smartctl) but will often reappear in the GUI after a reboot.

A while back, after I reported this as a bug (on 9.2.1.5 at the time, I think), I granted one of the developers remote access to my machine, he edited the code, and all appeared to be fixed -- a fix that I understood to have been incorporated in the subsequent version of FreeNAS. But the problem still occurs from time to time on my machine.

Maybe the OP simply needs to reboot to see the Serial Number in the GUI, or, if the drive appears to have a real problem and needs to be RMA'd, I assume that the Serial Number will be visible on the label when he takes the drive out.

BTW, I have just noticed that 27% of those leaving feedback at NewEgg for the 4TB WD Reds gave only 1 "egg" -- and at least one reviewer said he wished he could have given it zero. Many, many DOA drives and drives that lasted only a very short time; some quit before formatting was complete. I didn't look at the actual percentages for the other WD Reds, but I don't think any (of any capacity) averaged better than 3 "eggs."

 

[cyberjock]

I bought ten 6TB WD Reds, zero failures and zero errors so far. :/