Hardware Failure Question

[jtonzi]

I received an email from my system a few minutes ago saying "The volume RAID (ZFS) state is UNAVAIL: One or more devices are faulted in response to IO failures."
After rebooting it and getting back into the system I found ad2 and ad3 were gone (I have 4 drives in the raid).
I opened up the box to sort out what may have happened. I found that ad0 and ad2 are on the same power cable from the PSU and ad1 and ad3 are on another cable.
At first my guess was that the PSU was starting to go, but based on one drive working on each cable should I assume it's the motherboard that's starting to go?

Sorry for the strange question, I'm just looking for a little guidance before spending a lot of money on hardware replacements. Thanks!

 

[SweetAndLow]

Start with the hard drives. What does smart status say?

Also read the rules and post that information.

 

[jtonzi]

Unfortunately, ada2 and ada3 are not showing up. When I run smartctl ada0 and ada1 show no errors, but ada2 and ada3 return nothing.

 

[SweetAndLow]

what does camscontrol devlist give you? And please read the rules and post that information so we don't keep going back and forth.

 

[jtonzi]

I had shutdown the system and just now powered it back on. I had to reboot it to get it to come back onto the network.
I ran camcontrol devlist and got the following:

Code:

<ST3000DM001-1CH166 CC26>          at scbus0 target 1 lun 0 (pass1,ada1)
<ST3000DM001-1CH166 CC26>          at scbus1 target 1 lun 0 (pass3,ada3)
<Kingston DT 101 G2 PMAP>          at scbus3 target 0 lun 0 (pass4,da0)

Now it looks like ada0 and ada2 have disappeared.
I ran smartctl on ada1 and ada3 (while they're still around):

Code:

[root@tonzi-share] ~# smartctl -a /dev/ada1
smartctl 6.3 2014-07-26 r3976 [FreeBSD 9.3-RELEASE-p16 amd64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.14 (AF)
Device Model:     ST3000DM001-1CH166
Serial Number:    Z1F48JNR
LU WWN Device Id: 5 000c50 05d1dc3e2
Firmware Version: CC26
User Capacity:    3,000,592,982,016 bytes [3.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Fri Sep  4 23:14:31 2015 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  575) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 330) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3085) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   109   099   006    Pre-fail  Always       -       23801376
  3 Spin_Up_Time            0x0003   097   097   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       5
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   069   060   030    Pre-fail  Always       -       10189008
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       579
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       6
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   098   098   099    Old_age   Always   FAILING_NOW 2
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0 0 0
189 High_Fly_Writes         0x003a   098   098   000    Old_age   Always       -       2
190 Airflow_Temperature_Cel 0x0022   069   065   045    Old_age   Always       -       31 (Min/Max 30/31)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       6
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       14
194 Temperature_Celsius     0x0022   031   040   000    Old_age   Always       -       31 (0 22 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   190   000    Old_age   Always       -       96
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       579h+19m+59.991s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       7767123340
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       4966488361

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%       467         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

[root@tonzi-share] ~# smartctl -a /dev/ada3
smartctl 6.3 2014-07-26 r3976 [FreeBSD 9.3-RELEASE-p16 amd64] (local build)
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.14 (AF)
Device Model:     ST3000DM001-1CH166
Serial Number:    Z1F2NK4A
LU WWN Device Id: 5 000c50 050316f27
Firmware Version: CC26
User Capacity:    3,000,592,982,016 bytes [3.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Fri Sep  4 23:14:35 2015 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  575) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 328) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x3085) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   111   099   006    Pre-fail  Always       -       33249224
  3 Spin_Up_Time            0x0003   094   094   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       42
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   067   060   030    Pre-fail  Always       -       51615886845
  9 Power_On_Hours          0x0032   081   081   000    Old_age   Always       -       17341
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       43
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   099   099   099    Old_age   Always   FAILING_NOW 1
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       0 0 1
189 High_Fly_Writes         0x003a   097   097   000    Old_age   Always       -       3
190 Airflow_Temperature_Cel 0x0022   069   041   045    Old_age   Always   In_the_past 31 (0 209 31 29 0)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       32
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       80
194 Temperature_Celsius     0x0022   031   059   000    Old_age   Always       -       31 (0 20 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   196   000    Old_age   Always       -       57
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       17327h+34m+55.255s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       13680058548
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       100379984298

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     17228         -
# 2  Short offline       Completed without error       00%     16732         -
# 3  Short offline       Completed without error       00%     16709         -
# 4  Short offline       Completed without error       00%     16685         -
# 5  Short offline       Completed without error       00%     16661         -
# 6  Short offline       Completed without error       00%     16637         -
# 7  Short offline       Completed without error       00%     16613         -
# 8  Short offline       Completed without error       00%     16589         -
# 9  Short offline       Completed without error       00%     16541         -
#10  Short offline       Completed without error       00%     16517         -
#11  Short offline       Completed without error       00%     16493         -
#12  Short offline       Completed without error       00%     16469         -
#13  Short offline       Completed without error       00%     16445         -
#14  Short offline       Completed without error       00%     16421         -
#15  Short offline       Completed without error       00%     16397         -
#16  Short offline       Completed without error       00%     16373         -
#17  Short offline       Completed without error       00%     16349         -
#18  Short offline       Completed without error       00%     16325         -
#19  Short offline       Completed without error       00%     16301         -
#20  Short offline       Completed without error       00%     16277         -
#21  Short offline       Completed without error       00%     16253         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

I do see an end to end error on both drives.

 

[jtonzi]

I'm running 9.3 stable. I don't have the latest updates that came out a couple days ago, but I was up to date until then.
I have a ASUS P5KPL-VM motherboard with an Intel Pentium E2180 Allendale Dual-Core 2.0GHz processor. 4GB of RAM and 4 Seagate ST3000DM001 drives in a Z1.
I ran dmesg and it's a huge mess, but here are a few lines that looked interesting:

Code:

(ada0:ata0:0:0:0): WRITE_DMA48. ACB: 35 00 70 6b 40 40 fc 00 00 00 10 00
(ada0:ata0:0:0:0): CAM status: ATA Status Error
(ada0:ata0:0:0:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
(ada0:ata0:0:0:0): RES: 51 84 bf 62 84 fc fc 00 00 00 00

(ada2:ata1:0:0:0): WRITE_DMA48. ACB: 35 00 a0 a0 50 40 5d 01 00 00 e0 00
(ada2:ata1:0:0:0): CAM status: ATA Status Error
(ada2:ata1:0:0:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
(ada2:ata1:0:0:0): RES: 51 84 1f 94 94 5d 5d 01 00 c1 00
(ada2:ata1:0:0:0): Retrying command

wbwd0: HEFRAS and EFER do not align: EFER 0x2e DevID 0xff DevRev 0xff CR26 0xff

(ada0:ata0:0:0:0): Periph destroyed
GEOM_ELI: Device ada1p1.eli created.
GEOM_ELI: Encryption: AES-XTS 256
GEOM_ELI:     Crypto: software
GEOM_ELI: Device ada3p1.eli created.
GEOM_ELI: Encryption: AES-XTS 256
GEOM_ELI:     Crypto: software
vboxdrv: fAsync=0 offMin=0x4a6 offMax=0x1310

Thank you for your time and your help.

 

[DrKK]

I'm running 9.3 stable. I don't have the latest updates that came out a couple days ago, but I was up to date until then.
I have a ASUS P5KPL-VM motherboard with an Intel Pentium E2180 Allendale Dual-Core 2.0GHz processor. 4GB of RAM and 4 Seagate ST3000DM001 drives in a Z1.
I ran dmesg and it's a huge mess, but here are a few lines that looked interesting:

Code:

(ada0:ata0:0:0:0): WRITE_DMA48. ACB: 35 00 70 6b 40 40 fc 00 00 00 10 00
(ada0:ata0:0:0:0): CAM status: ATA Status Error
(ada0:ata0:0:0:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
(ada0:ata0:0:0:0): RES: 51 84 bf 62 84 fc fc 00 00 00 00

(ada2:ata1:0:0:0): WRITE_DMA48. ACB: 35 00 a0 a0 50 40 5d 01 00 00 e0 00
(ada2:ata1:0:0:0): CAM status: ATA Status Error
(ada2:ata1:0:0:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
(ada2:ata1:0:0:0): RES: 51 84 1f 94 94 5d 5d 01 00 c1 00
(ada2:ata1:0:0:0): Retrying command

wbwd0: HEFRAS and EFER do not align: EFER 0x2e DevID 0xff DevRev 0xff CR26 0xff

(ada0:ata0:0:0:0): Periph destroyed
GEOM_ELI: Device ada1p1.eli created.
GEOM_ELI: Encryption: AES-XTS 256
GEOM_ELI:     Crypto: software
GEOM_ELI: Device ada3p1.eli created.
GEOM_ELI: Encryption: AES-XTS 256
GEOM_ELI:     Crypto: software
vboxdrv: fAsync=0 offMin=0x4a6 offMax=0x1310

Thank you for your time and your help.

Pretty bad news.

Can we see the output of "camcontrol devlist" please?

 

[jtonzi]

camcontrol devlist is up above (I think it was caught awaiting moderation). It only shows 2 of the 4 drives.

I'm having a hard time blaming the drives since, after rebooting, 2 different drives came up (it was ada0 and ada1 that were alive earlier, not it's ada1 and ada3).
Is there a good way to check if it was the PSU or the motherboard? Maybe if I swap out one of those (and I cross my fingers and hold my breath) it may be recoverable? Maybe?

 

[Bidule0hm]

I recommend to use the serial number to identify the drives because the device label can change from reboot to reboot so the current ada1 and ada3 can be the same than the old ada0 and ada1).

To check the PSU just use another PSU and see the result ;)

 

[Z300M]

I would shut the system down, then unplug and reconnect all the power and data connectors, then see what shows up in camcontrol devlist.

 

[jtonzi]

I found another motherboard, which should be comparable to the current one. Sadly, it looks like the only spare part I have.

If I swap it in and maintain the drive order SATA0-3, any chance it will come back up, or am I changing too many thing for the system to recognize it all? Wishful thinking?

 

[Bidule0hm]

No need to maintain the SATA order, FreeNAS don't care.

The only thing you'll (maybe) need to reconfigure is the IP address, everything else should be fine ;)

 

[jtonzi]

Well, I attempted to just unplug and reseat everything in the case. This time only 1 drive came back on (camlist shows just one, Z1F48JNR). I'm going to attempt swapping out the motherboard, this'll be my last ditch effort. I appreciate everyone's help on this. Thank you.

 

[Bidule0hm]

Wait a second, 4 GB RAM? well, it's half the minimum requirement. And the MB is all but server grade, I bet your problems come from one of these two things.

 

[jtonzi]

Both very true points. I have always had a feeling in the back of my head that the RAM would undo me some day. Should I bother swapping the MB? The replacement isn't server grade either. Maybe the replacement will let me limp along until I can get some real hardware?

 

[DrKK]

Also, you have one drive which has gotten hot enough at some point in the past that the warranty trigger for overheating has flipped.

I think you should give us a smartctl -x (rather than smartctl -a) for each drive. Even if you fix it, you may have drives that are ticking timebombs.

 

[Z300M]

Also, you have one drive which has gotten hot enough at some point in the past that the warranty trigger for overheating has flipped.

I think you should give us a smartctl -x (rather than smartctl -a) for each drive. Even if you fix it, you may have drives that are ticking timebombs.

And I seem to recall that BackBlaze (I know, I know) reported the 3TB Seagate drives as having more problems than any others they'd used.

 

[jtonzi]

You're right. The drives are pretty sad. Probably why they were so cheap.

I swapped the motherboard and the drives reappeared, but the hardware changes must have banged up something else. I watched a whole string of errors blow by me for a few minutes and I have now given up.

Thank you all for all your input and support! Looks like I'll be getting some new hardware soon.

 

[Robert Trevellyan]

Periph destroyed

This is the message you get when a drive is unplugged or powered off.

based on one drive working on each cable

Are you 100% sure of this? Remember, when you reboot, any drives the OS can find will be numbered from 0, and may well end up with different device numbers than before. I think your initial guess about the PSU has merit.

 

[DrKK]

On the PSU thing, there's a good likelihood that both cables would be drawing from the same rail. So if the PSU is shit, it wouldn't particularly matter if it were this cable or that cable, any device drawing from that rail would be jacked.