Can't acces Plex after Update

[Moppen]

Hi there,

I updated Plex via PMS_Updater.sh a couple of days ago but since then I can't access Plex anymore.

Plex seem to be running:

Code:

[root@plexmediaserver_1 /]# service plexmediaserver status
plexmediaserver is running as pid 94169.

But I can't access it directly on it's IP nor via the plex.tv website.

I reinstalled an older Version back and forth with the Updater-script, but still no access.

Has anyone an idea what to do?

 

[sretalla]

Have you restarted the jail after the update?... maybe that will help (although it isn't normally needed).

 

[Moppen]

Have you restarted the jail after the update?... maybe that will help (although it isn't normally needed).

Yes, a couple of times, switched the Plugin Off und On again, too.

Interesting: I just saw in the Devices Tab at plex.tv that there was a contact from plex.tv to the Server ("10 hours ago") which must be at the time when my ISP forcefully Disconnects my Internet-Connection. So it seems to me that there is more of a Network Problem then a problem with the Plex Server itself.

But, how to fix it?

 

[sretalla]

OK, so if you suspect network, let's start with ifconfig from inside the jail...

Can you ping plex.tv (at least have it resolve to an IP address) from inside the jail?

 

[Moppen]

OK, so if you suspect network, let's start with ifconfig from inside the jail...

Can you ping plex.tv (at least have it resolve to an IP address) from inside the jail?

ifconfig looks unsuspicious:

Code:

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
		options=600003<RXCSUM,TXCSUM,RXCSUM_IPV6,TXCSUM_IPV6>
		inet6 ::1 prefixlen 128
		inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
		inet 127.0.0.1 netmask 0xff000000 vhid 7
		nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
epair7b: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether 02:ff:b0:00:06:0b
		inet 192.168.178.203 netmask 0xffffff00 broadcast 192.168.178.255
		nd6 options=9<PERFORMNUD,IFDISABLED>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active

Still wondering why DHCP gives it the .203 adresse, besides that the DHCP range is from .20 to .99 but it worked neatly before, so I didn't do anything about it.

But ... i can't ping plex.tv?

Code:

[root@plexmediaserver_1 /]# ping plex.tv
PING plex.tv (52.208.108.2): 56 data bytes
^C
--- plex.tv ping statistics ---
47 packets transmitted, 0 packets received, 100.0% packet loss

I can ping pretty much anythiong else like startpage, emby.media, google ... etc.

 

[sretalla]

i can't ping plex.tv?

That's not a problem, they probably block ICMP on their firewall... you get an IP address for it from DNS, that's what we were checking and it's fine.

So if we run sockstat -4 -l in the jail, do we see that Plex is listening on its favourite port (32400)?

If so, can you connect directly to it on its IP address like: http://192.168.178:32400/web ?

 

[Moppen]

So if we run sockstat -4 -l in the jail, do we see that Plex is listening on its favourite port (32400)?

If so, can you connect directly to it on its IP address like: http://192.168.178:32400/web ?

1. # sockstat -4 -l
   sockstat: struct xtcpcb size mismatch
   sockstat: struct xinpcb size mismatch
   USER COMMAND PID FD PROTO LOCAL ADDRESS FOREIGN ADDRESS
2. No
   

 

[sretalla]

So is it really running?

service plexmediaserver status

also: sockstat was run inside the jail?

also ++, I see I messed up the link...

http://192.168.178.203:32400/web

 

[Moppen]

So is it really running?

service plexmediaserver status

[root@plexmediaserver_1 /var/db]# service plexmediaserver status
plexmediaserver is running as pid 94169.

also: sockstat was run inside the jail?

[root@plexmediaserver_1 /var/db]# sockstat -4 -l
sockstat: struct xtcpcb size mismatch
sockstat: struct xinpcb size mismatch
USER COMMAND PID FD PROTO LOCAL ADDRESS FOREIGN ADDRESS

also ++, I see I messed up the link...

Fixed it myself before trying...

Any Logfiles to check? Config Files maybe?

 

[sretalla]

Are you in an iocage or warden jail?

Was it set up as a pluginjail or was it manually installed in the jail?

(log locations can be very different based on those answers)