How to fix an app

[LKB]

I'm having trouble with an app. After updating the app I can no longer start it.

I don't have the problem of recovering data: it's a test environment so I'm not worried about losing data and I might as well delete the app and reinstall it.

However, I insist on wanting to solve this problem because if it comes up again in production I want to be able to deal with it.

In particular I would like to understand what tools Truenas Scale offers me to troubleshoot these problems.

The app is the official Nextcloud.
When I start it, the chart.release.scale process gets stuck at 40%.

I have 7 other apps installed and they have no problems.

I have also tried rolling back to previous versions but the process gets stuck and does not reach the end.

What can I do to figure out what the problem depends on? I'm sure there are logs to analyze, but where? Maybe there are commands to fix the app?

Thanks for any suggestions

LK

 

[morganL]

If its the official app, please report it as a bug.
In the meantime, does the TrueCharts version work?

 

[LKB]

If its the official app, please report it as a bug.
In the meantime, does the TrueCharts version work?

Sorry for the late answer. I will try to submit it as a bug. I didn't try to install the Truecharts version.

LK

 

[mervincm]

In particular I would like to understand what tools Truenas Scale offers me to troubleshoot these problems.

There are two application-specific log locations that I am aware of.

1) In the Apps tab, installed-Applications page, view click on the three dots for your problem app. These logs have been very handy for me in troubleshooting startup issues.

2) In the Apps tab, installed-Applications page, click on the emboldened name of your problem application. You will see items under Application Events related to pod activity.

 

[LKB]

Thanks mervuncm,

looking at the pods log it seems the problem is related to Postgres:

The application events log:

Any idea?

LKB

 

[v6nny]

Any update on this? I've been having an issue with Immich on TrueCharts exhibiting the same behavior. I've been poking around and only thing I can find is to kill the process via the shell https://itsfoss.com/how-to-find-the-process-id-of-a-program-and-kill-it-quick-tip/ but I'm not sure how to get the PID of the chart.release.scale process.

 

[CheeryFlame]

In Shell type

Code:

service middlewared restart

 

[Antecmaster]

I have the same problem , No response for the server apps !