Alright, well this is mostly expected when it comes to storage solutions. We've got to take into account a few things;
- The parity disks totaling 8TB
- True space that the disks can handle ~ < 4TB
- ZFS workspace
Your true RAW space is 32TB, minus the 8 is a true 24TB usable space. Now, if you're not new to the storage and hard drive world you'll probably realize that no drive on the planet has full usable space (1TB drives end up being like 931~GB usable) using that ratio you're going to be a little under 24TB. Then you have ZFS & Redundancy - ZFS stores data on the parity disks, but it also needs room to work with I/O's and space to know where all the data is. Since your data is spread out across 8 drives it needs room to say 'This data is here and here, but this other data is stored there and there' While a little complicated to understand, totaling 22TB is actually not too bad. That being said, although you don't have as much space as you want, your NAS most likely isn't broken, just functioning as normal.
Edit:
Here is a good calculator that I use.
https://www.servethehome.com/raid-calculator/
Sent from my VS995 using Tapatalk
Just saw that this was posted, pretty accurate as well and supports my claim. Anyway, hope our information helps you :)
Regards,
Vito Reiter