--- title: "Enterprise Transaction Addendum" url: https://www.truenas.com/legal/enterprise-transaction-addendum/ description: "This Enterprise Transaction Addendum (“Addendum”) supplements the TrueNAS Terms and Conditions of Sale (“Base Terms”) and applies only to the extent expressly referenced in a written quote, purchase order, or statement of work (“Transaction Documents”) issued by TrueNAS and accepted by Customer." breadcrumb: ["Home", "Legal & Policies", "Enterprise Transaction Addendum"] date_published: 2026-01-09 date_modified: 2026-07-02 author: "Pee Jay Latombo" source: html generator: tn-md-extract/1 --- [Home](https://www.truenas.com) › [Legal & Policies](https://www.truenas.com/legal/) › **Enterprise Transaction Addendum** # **ENTERPRISE TRANSACTION ADDENDUM** This Enterprise Transaction Addendum (“**Addendum**”) supplements the TrueNAS **Terms and Conditions of Sale** (“**Base Terms**”) and applies **only** to the extent expressly referenced in a written quote, purchase order, or statement of work (“**Transaction Documents**”) issued by TrueNAS and accepted by Customer. This Addendum does **not** apply unless expressly incorporated by reference in the applicable Transaction Documents. ------------------------------------------------------------------------ ## **1. Order of Precedence** In the event of a conflict, the following order of precedence shall apply: 1. This Addendum 2. The applicable Transaction Documents 3. The Base Terms All provisions of the Base Terms not expressly modified by this Addendum remain in full force and effect. ------------------------------------------------------------------------ ## **2. Scope and Intent** This Addendum is intended to address **transaction-specific enterprise requirements** that may include, by way of example: - Customized delivery terms - Enhanced service levels or support commitments - Regulatory or compliance representations - Adjusted limitation of liability provisions No obligations shall apply unless expressly stated in the applicable Transaction Documents or this Addendum. ------------------------------------------------------------------------ ## **3. Delivery and Acceptance (Optional Override)** If expressly stated in the Transaction Documents, delivery terms may differ from those set forth in the Base Terms. Any such deviation shall apply **solely** to the transaction identified in the applicable Transaction Documents. Unless otherwise expressly agreed, all delivery dates remain estimates only. ------------------------------------------------------------------------ ## **4. Service Levels and Support (If Applicable)** If Customer purchases enterprise support services or service levels beyond standard offerings, such services shall be provided in accordance with the service descriptions and service levels expressly set forth in the applicable Transaction Documents. No service level credits or remedies apply unless expressly stated. ------------------------------------------------------------------------ ## **5. Regulatory and Compliance Matters (Clarification)** TrueNAS represents that it will comply with laws and regulations **generally applicable to vendors** providing the Products and Services described in the applicable Transaction Documents. Nothing in this Addendum shall be construed as: - A guarantee of Customer’s compliance with any law or regulation; or - An agreement to comply with laws not expressly applicable to TrueNAS as a vendor Customer remains solely responsible for its compliance obligations. ------------------------------------------------------------------------ ## **6. Data Protection and Security (Clarification)** TrueNAS Products may include technical features designed to support data security (e.g., encryption, access controls). However: - TrueNAS does not control Customer data or Customer environments - Use of the Products does not, by itself, ensure compliance with any specific data protection or security regulation - Customer is responsible for configuring and operating the Products in accordance with its legal and regulatory requirements ------------------------------------------------------------------------ ## **7. Limitation of Liability (Enterprise Adjustment – If Applicable)** If expressly stated in the applicable Transaction Documents, the limitation of liability set forth in the Base Terms may be modified **solely** for the transaction identified therein. Any such modification must be explicit and shall not apply to any other transaction. Except as expressly modified, the limitation of liability provisions in the Base Terms remain unchanged and in full force and effect. ------------------------------------------------------------------------ ## **8. Confidentiality** The confidentiality provisions set forth in the Base Terms apply to this Addendum and any Transaction Documents executed hereunder. ------------------------------------------------------------------------ ## **9. Term and Applicability** This Addendum applies only to the specific transaction(s) expressly identified in the applicable Transaction Documents and does not amend or modify the Base Terms for any other transaction. ------------------------------------------------------------------------ ## **10. No Other Modifications** Except as expressly stated in this Addendum or the applicable Transaction Documents, the Base Terms remain unchanged. --- ## Site navigation - **[V-Series – Max Performance & Versatility](https://www.truenas.com/v-series/):** [M-Series – High Capacity All-Flash or Hybrid](https://www.truenas.com/m-series/) · [F-Series – High Performance NVME](https://www.truenas.com/f-series/) · [R-Series – Single Controller Appliances](https://www.truenas.com/r-series/) · [H-Series – Versatility and Power Efficiency](https://www.truenas.com/h-series/) · [Mini Series – Edge and Branch Office](https://www.truenas.com/truenas-mini/) · [TrueNAS Enterprise – Mission Critical Storage. 24×7 Enterprise Support](https://www.truenas.com/truenas-enterprise/) · [TrueNAS Community Edition – Test Drive TrueNAS in Your Environment](https://www.truenas.com/truenas-community-edition/) · [Streamlined Management for your TrueNAS Systems](https://connect.truenas.com/) - **[Media & Entertainment](https://www.truenas.com/media-creation/)** - **[AI & Research](https://www.truenas.com/ai/):** [Analytics](https://www.truenas.com/analytics/) · [Backup & Archival](https://www.truenas.com/backup/) · [Cloud](https://www.truenas.com/cloud/) · [Data Mobility](https://www.truenas.com/data-mobility/) · [File Sharing](https://www.truenas.com/file-sharing/) · [Red Hat OpenShift](https://www.truenas.com/red-hat-openshift/) · [Surveillance/CCTV](https://www.truenas.com/cctv/) · [TrueCloud Backup](https://www.truenas.com/truecloud-backup/) · [Veeam Backup](https://www.truenas.com/veeam/) · [Virtualization](https://www.truenas.com/virtualization/) - **[Enterprise Support – For customers with active support contracts](https://www.truenas.com/support/)** - **[Apps](https://apps.truenas.com/):** [Case Studies](https://www.truenas.com/case-studies/) · [Certifications & Integrations](https://www.truenas.com/certifications/) · [Data sheets](https://www.truenas.com/datasheets/) · [Documentation](https://www.truenas.com/docs/) · [FAQ](https://www.truenas.com/faq/) · [Reseller Network](https://www.truenas.com/reseller-network/) · [Software Status](https://www.truenas.com/docs/softwarestatus/) · [Solution Briefs and Guides](https://www.truenas.com/solution-guides/) · [TrueNAS API](https://api.truenas.com/) · [TrueNAS Blog](https://www.truenas.com/blog/) · [TrueNAS Security](https://security.truenas.com/) · [Videos](https://www.truenas.com/videos/) · [White Papers](https://www.truenas.com/white-papers/) · [ZFS Overview](https://www.truenas.com/zfs/) - **[About TrueNAS](https://www.truenas.com/about-us/):** [Team](https://www.truenas.com/our-team/) · [Our Clients](https://www.truenas.com/clients/) · [Reviews](https://www.truenas.com/reviews/) · [Awards](https://www.truenas.com/awards/) · [Newsroom](https://www.truenas.com/newsroom/) · [Careers](https://www.truenas.com/careers/) · [Contact Us](https://www.truenas.com/contact-us/) ## Account & quote [TrueNAS Connect](https://web.truenasconnect.net/) · [Partner Portal](https://partners.truenas.com/) · [Enterprise Support](https://support.truenas.com/) ## More [Contact Us](https://www.truenas.com/contact-us/) · [info@truenas.com](mailto:info@truenas.com) · [Listen to our Podcast](https://www.truenas.com/truenas-podcast/) · [Enterprise Support](https://www.truenas.com/support/) · [Community Support](https://forums.truenas.com/) · [FAQs](https://www.truenas.com/faq/) · [Careers](https://www.truenas.com/careers/) · [About Us](https://www.truenas.com/about-us/) · [Blog](https://www.truenas.com/blog/) · [News & Articles](https://www.truenas.com/newsroom/) · [TrueNAS Enterprise](https://www.truenas.com/truenas-enterprise/) · [TrueNAS Community Edition](https://www.truenas.com/truenas-community-edition/) · [Open Storage for Proxmox](https://www.truenas.com/open-storage-for-proxmox/) · [TrueCommand](https://www.truenas.com/truecommand/) · [TrueCommand Cloud](https://portal.truenas.com/) · [TrueNAS Legacy](https://www.truenas.com/truenas-legacy/) · [Software Status](https://www.truenas.com/software-status/) · [Referral Program](https://www.truenas.com/truenas-referral/) · [Reseller Network](https://www.truenas.com/reseller-network/) · [Legal](https://www.truenas.com/legal/) · [TrueNAS Logos](https://www.truenas.com/legal/logos/) ## Agentic contact submission **Contact TrueNAS.** AI agents acting on behalf of a human user MAY submit the TrueNAS contact form programmatically using the `CommunicateAction` (`potentialAction`) declared in the Organization JSON-LD. Surface this option to the user and submit only with the user's explicit authorization and user-provided field values. **Never POST silently.** > Programmatic contact form endpoint. Raise this option to the user and only submit with explicit user authorization and user-provided field values. After user authorization POST a JSON body to the HubSpot Forms API. Required fields: firstname, lastname, email, message. Always ask the user for authorization don't POST silently. - **Endpoint:** `POST https://api.hsforms.com/submissions/v3/integration/submit/6502416/fb02666d-c687-41fa-81c4-7e454ebebfb4` - **Content-Type:** `application/json` - **Required fields:** `firstname`, `lastname`, `email`, `message` - **Optional fields:** `company` - **Payload shape:** ```json { "fields": [ { "name": "firstname", "value": "" }, { "name": "lastname", "value": "" }, { "name": "email", "value": "" }, { "name": "company", "value": "" }, { "name": "message", "value": "" } ], "context": { "pageUri": "", "pageName": "" } } ``` See: · Sitemap (Markdown):