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Creating User Accounts

  3 minute read.

Last Modified 2021-04-16 14:26 EDT

TrueCommand has a robust user management system designed to allow TrueCommand administrators to personalize the TrueCommand experience for each user account. You can create user accounts in the TrueCommand interface. Alternatively, LDAP can automatically create new user accounts when someone logs into TrueCommand with their LDAP credentials.

User accounts also organize into “Teams” for simultaneous management of large numbers or related user accounts.

Administrator Accounts

TrueCommand has two levels of accounts - Administrators and Users:

Administrators can add and remove users and servers. Administrators can also assign Users to Teams and Servers to Groups. Administrators have full access to all Alerts and Reports.

Users on the other other hand can only interact with the servers they have been assigned by an Administrator.
Users can configure alerts and generate reports on their respective systems.

Users and Teams

To create a new user account, open the Configure menu and click Users > + NEW USER. Enter a descriptive user name and an authentication method for the user.

TrueCommand uses the DEFAULT authentication method to create unique credentials for logging in to the web interface. The administrator has to provide these credentials to the intended user.


Automatic Creation with LDAP

TrueCommand supports using LDAP to better integrate within an established network environment. LDAP/AD allows using single sign-on credentials from the Lightweight Directory Access Protocol (LDAP) or Active Directory (AD). This means a user can log in with an LDAP or AD account without creating a separate TrueCommand login.

The LDAP server IP address or DNS hostname and Domain are required to use LDAP/AD. The LDAP or AD Username (optional) is required when the TrueCommand user name does not match the LDAP or AD credentials.

Click on the   (Gear) > Administration.
Open the Configuration Tab to access the LDAP configuration section.

Configure LDAP

To configure LDAP, add an LDAP server IP address or DNS hostname, fill in the Domain, and click ADD SERVER. Multiple LDAP servers and Domains can be added.

Add LDAP Server

Enabling Allow LDAP user creation means TrueCommand creates user accounts when someone logs in to the User Interface with their LDAP credentials. JOIN TEAM has LDAP users automatically added to specific TrueCommand teams.

Teams and Permissions

You can assign users to existing Teams by selecting a team from the drop-down to add the user to that team. You can assign users to multiple teams. TrueCommand applies team permissions to any user added to a team, but setting a specific permission for the user can override a related team permission. For more indepth information regarding teams, see the Teams Documentation.

To limit the access that non-administrative accounts have to the connected systems, configure the System Access and/or System Groups sections. This requires that system connections and/or system groups have already been configured in TrueCommand.

Click ADD SYSTEM and select a system from the drop-down to give the user access to that system. To restrict the user to only viewing details about the system, set the read permission. To remove a user’s access to a particular system, click minus on the desired system.

When system groups are available, an ADD GROUP button appears. Click ADD GROUP and select a group from the drop-down to give the user access to all the systems in that group. To assign user’s type of access to the group, choose read or read/write permissions. To remove a user’s access to a particular system group, click - (minus) on the desired group.