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TrueCommand Support
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iXsystems offers different Support packages for TrueCommand customers. To find more details about the different Warranty and Service Level Agreement (SLA) options available, see the TrueCommand Support overview.
If any issues are found when using TrueCommand Cloud or an iX Portal account, log in to the Portal Account and click Manage > Request Support. Fill out the Request Support form with specific details of the issue and click Send Request. A copy of the support request is emailed to the registered email account.