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Alert Management

  4 minute read.

Last Modified 2021-08-11 12:45 EDT

TrueCommand alerts provide visual warnings for monitored systems that require attention. Alerts are either generated by the monitored system or an alert rule created in TrueCommand.

Viewing All Alerts

To see all alerts that TrueCommand has discovered, open the Configure menu and click All Alerts. Administrator accounts can see all generated alerts. A non-administrator account can only view alerts according to their team and user account permissions.

AlertNoticesActiveAlerts

The Active Alerts tab shows all unresolved alerts. Alerts are moved to the Resolved Alerts tab by clicking Resolve Selected . To resolve multiple alerts, select each alert and click Resolve Selected.

Click View alert notice details (i) to view any user comments about an alert.

Administrator accounts can delete an alert by clicking Delete Selected. Deleting an alert cannot be undone. To delete multiple alerts, select each alert and click Delete Selected.

Viewing Alerts by System

Alerts generated by a monitored system display in both the administrative Systems screen and the Dashboard as a number above the system icon. To view all alerts for a single system, go to the Dashboard and select a single system.

DashboardSystemAlerts

Each active and resolved alert for that system is visible in this tab. Clicking View alert notice details (i) shows details for that alert, including the option to leave comments about the alert.

Managing Alert Rules

Alert rules generate alerts in TrueCommand. TrueCommand has several default rules built in. TrueCommand administrators and team members with the appropriate permissions can create new alert rules.

To view all TrueCommand alert rules, open the Configure menu and click Alert Rules.

AlertRules

Details about each TrueCommand alert rule are shown on this page, including which user account created the rule. Users can activate, suspend, edit, or delete alert rules using either an administrator account, or the account that created the rule.

Users can create new TrueCommand alert rules to monitor a wide variety of system information and generate a TrueCommand alert if specific conditions occur. To create a new alert rule, click + NEW ALERT RULE and follow the creation wizard:

AlertRulesCreate

  • Select a System: The rule will apply to these systems. Appropriate system permissions are required for non-administrative user accounts.
  • Select a Data Source: Choose a data source for the rule. This is the type of information that can trigger an alert. For example, choosing cpu_temp means the alert rule monitors the temperature of the chosen system.
  • Type and Threshold: Create the rule conditions:
    • Data type: This is the specific data TrueCommand will monitor. The options change depending on the Data Source.
    • Priority level: Choose Information, Warning, or Critical. This determines the category of alerts generated by this rule.
    • Comparison type: A conditional statement that applies to the Data type and the Comparison value.
    • Comparison value: Enter a value appropriate to the options scenario and options selected. This can act as a threshold or limitation on when an alert is generated by the rule.
  • Finished: To create the new alert rule, click CREATE ALERT. To start over, click RESET.

Configuring Alert Services

Configurable Alert Services are only available for local installations or containerized TrueCommand deployments. TrueCommand Cloud instances are preconfigured to use email alerts; PagerDuty is not an option.

TrueCommand uses different services to expand how alerts are communicated to individual users or administrators. Individual user accounts can use these services to manage how that account is notified of an alert. To configure an alert service plugin, open the Configure menu and click Alert Services.

Alert Services

Each plugin has three options.

: Sent Test Alert

: Configure Plugin

: Clear Plugin Configuration

Before proceding, verify that the sending mailserver has TLS enabled.
TrueCommand cannot send emails through a mailserver without TLS.

An email address must exist on the users profile page to recieve emails.

Enter the mailserver and port along with the user and password for the email account to be used. The From field allows you to customize the sender field of the email. For a No-Auth SMTP configuration, leave the password field blank.

AlertServicesSMTPEmailptions

Click Test to verify that the configuarion is correct. If you did not receive a test alert email, check the values entered for accuracy.

Open the Configure Plugin for PagerDuty. In the Authtoken section, enter your Service Integration Key from PagerDuty. If you have an active subscription with PagerDuty, this key should be available to you. Enter a Title for incident reports if desired. Click TEST.

AlertServicesPagerDutyOptions

Login to your PagerDuty account and check for open incidents. There you should see the triggered test alert from TrueCommand. If you did not receive a test alert, check the Service Integration Key from PagerDuty for accuracy in the plugin configuration section of the alert service.

PagerDutyTestConfirm