Issue Reporting in Jira

We encourage all users to help us make TrueNAS the best NAS by reporting issues, requesting potentially helpful features, and relaying security vulnerabilities.

Issue Reporting in Jira

TrueNAS uses Jira to track bugs and develop features. You can view public issues without logging in, but you must create an Atlassian account to report bugs.

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Providing Feedback in TrueNAS

We encourage TrueNAS users to report bugs and to vote for or suggest new TrueNAS features in the project Jira instance. You must have a Jira account to create a bug ticket.

If you encounter a bug or other issue while using TrueNAS, you can report issues in one of two ways:

  • Log into Jira and use Create to open a new ticket details.
  • Use the Send Feedback FeedbackIcon icon or File Ticket option on the System > General Settings screen to create a bug report in the TrueNAS Jira Project.

The web interface provides a form to report issues without logging out of TrueNAS. The form prompts you to provide the information and attachments we need to assist users.

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Adding a License and Proactive Support

Adding a TrueNAS Enterprise License

For users with a valid TrueNAS license, click Add License. Copy your license into the box and click Save.

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Getting Support

About TrueNAS Support

TrueNAS Enterprise

TrueNAS Enterprise hardware customers with support contracts can contact TrueNAS Support using either this Enterprise Support link or through one of the contact options listed below.

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