Users installing and configuring TrueNAS on their own servers should follow the instructions in this article to prepare for their deployment.

For support or assistance refer to the TrueNAS community forums, Discord, or the tutorials included in the TrueNAS Documentation Hub.

If you are not the administrator responsible for network access in your company, contact your network administrator for assistance. If your company obtains network hardware and support from an Internet or cable service provider, contact them for assistance with where to obtain this information.

TrueNAS Enterprise

TrueNAS Enterprise customers, or those that purchased systems and service contracts from iXsystems, should use the information in this article to prepare for their TrueNAS system deployments.

The TrueNAS Enterprise Support department provides assistance with the configuration areas documented in this section.

Contacting Support

Customers who purchase TrueNAS hardware or that want additional support must have a support contract to use TrueNAS Support Services. The TrueNAS Community forums provides free support for users without a TrueNAS Support contract.

Users installing and configuring TrueNAS on their home server should follow the instructions in this article to prepare for their deployment.

For support or assistance refer to the TrueNAS community forums, Discord, or the tutorials included in the TrueNAS Documentation Hub.

When in the same location as the hardware designated for the TrueNAS installation, you can connect a monitor and keyboard to the system to do the initial installation and configuration. An additional USB port is required when using a USB storage device to install TrueNAS from .iso file.

ZFS pool importing works for pools exported or disconnected from the current system, those created on another system, and for pools you reconnect after reinstalling or upgrading the TrueNAS system.

The import procedure only applies to disks with a ZFS storage pool.

To import a pool, go to the Storage Dashboard and click Import Pool at the top of the screen.

This article provides information and instructions for migrating non-Enterprise FreeBSD-based TrueNAS versions (13.0 or 13.3) to Linux-based TrueNAS (22.12 and later).

TrueNAS Enterprise

After you download the .iso file, you can start installing TrueNAS!

This article describes verifying the .iso file, then installing TrueNAS using that file, and selecting the type of installation as either on physical hardware or a virtual machine (VM).

TrueNAS Enterprise

TrueNAS Enterprise customers should receive their systems already installed and ready for UI configuration. If any issues require you to install or re-install TrueNAS, contact TrueNAS Enterprise Support for assistance.

TrueNAS Enterprise

Installing TrueNAS on High Availability (HA) systems is complicated and should be guided by Enterprise-level support. Contact TrueNAS Enterprise Support for assistance whenever attempting to install TrueNAS on Enterprise HA hardware.

Contacting Support

Customers who purchase TrueNAS hardware or that want additional support must have a support contract to use TrueNAS Support Services. The TrueNAS Community forums provides free support for users without a TrueNAS Support contract.

The Console Setup menu displays at the end of the iso installation process and after the system boots up. You can access this menu to administer the TrueNAS system if it has a keyboard and monitor.

By default, TrueNAS does not display the Console Setup menu with SSH or web shell connections. The admin user, the root user (if enabled), or another user with administrator or root-level permissions can start the Console Setup menu by entering this command:

TrueNAS Enterprise

TrueNAS Enterprise customers with High Availability (HA) or Non-HA TrueNAS Hardware should consult with TrueNAS Enterprise Support for assistance before attempting to migrate.

The process requires:

• Backing up critical data.
• An extended maintenance window.
• Executing the migration process in a precise order.
• Additional system configuration to update network interfaces and add new administrator accounts.

Review the Migration Preparation article to see detailed notes and caveats about the migration process.

TrueNAS Enterprise

TrueNAS Enterprise customers should contact TrueNAS Enterprise Support after their system(s) arrive to receive additional guidance on the next steps.

Contacting Support

Customers who purchase TrueNAS hardware or that want additional support must have a support contract to use TrueNAS Support Services. The TrueNAS Community forums provides free support for users without a TrueNAS Support contract.

TrueNAS Customer Support
Support Portal	https://support.ixsystems.com
Email	support@ixsystems.com
Telephone and Other Resources	https://www.ixsystems.com/support/

TrueNAS users should follow the instructions provided below to complete the initial system setup and configuration.