Managing General Settings

The TrueNAS General Settings section provides settings options for support, graphic user interface, localization, NTP servers, and system configuration.

The Support widget shows information about the TrueNAS version and system hardware. Links to the open source documentation, community forums, and official Enterprise licensing from iXsystems are also provided.

Add License opens the sidebar with a field to paste a TrueNAS Enterprise license (details).

File Ticket opens a window to provide feedback directly to the development team.

Feedback window

The Send Feedback icon opens a feedback window. Alternately, go to System > General, find the Support widget, and click File Ticket to see the feedback window.

The feedback window allows users to send page ratings, comments, vote for new features on the community forum, report issues, or suggest improvements directly to the TrueNAS development team. Submitting a bug report requires a free Atlassian account.

Click between the tabs at the top of the window to see options for your specific feedback.

Rate this page

Use the Rate this page tab to quickly review and provide comments on the currently active TrueNAS user interface screen. You can include a screenshot of the current page and/or upload additional images with your comments.

Report a bug

Use the Report a bug tab to notify the development team when a TrueNAS screen or feature is not working as intended. For example, report a bug when a middleware error and traceback appears while saving a configuration change.

Bug reports are created in the publicly-visible TrueNAS Jira project.

Enter a descriptive summary in the Subject. TrueNAS can show a list of existing Jira tickets with similar summaries. When there is an existing ticket about the issue, consider clicking on that ticket and leaving a comment instead of creating a new one. Duplicate tickets are closed in favor of consolidating feedback into one report.

Enter details about the issue in the Message. Keep the details concise and focused on how to reproduce the issue, what the expected result of the action is, and what the actual result of the action was. This helps ensure a speedy ticket resolution. Include system debug and screenshot files to also speed up the issue resolution.

Bug Reports from Enterprise Licensed Systems

TrueNAS Enterprise

When an Enterprise license is applied to the system, the Report a bug tab has additional environment and contact information fields for sending bug reports directly to iXsystems.

Filling out the entire form with precise details and accurate contact information ensures a prompt response from the iXsystems Customer Support team.

The GUI widget allows users to configure the TrueNAS web interface address. Click Settings to open the GUI Settings configuration screen.

The system uses a self-signed certificate to enable encrypted web interface connections. To change the default certificate, select a different certificate that was created or imported in the Certificates section from the GUI SSL Certificate dropdown list.

To set the WebUI IP address, if using IPv4 addresses, select a recent IP address from the Web Interface IPv4 Address dropdown list. This limits the usage when accessing the administrative GUI. The built-in HTTP server binds to the wildcard address of 0.0.0.0 (any address) and issues an alert if the specified address becomes unavailable. If using an IPv6 address, select a recent IP address from the Web Interface IPv6 Address dropdown list.

To allow configuring a non-standard port to access the GUI over HTTPS, enter a port number in the Web Interface HTTPS Port field.

Select the cryptographic protocols for securing client/server connections from the HTTPS Protocols dropdown list. Select the Transport Layer Security (TLS) versions TrueNAS can use for connection security.

To redirect HTTP connections to HTTPS, select Web Interface HTTP -> HTTPS Redirect. A GUI SSL Certificate is required for HTTPS. Activating this also sets the HTTP Strict Transport Security (HSTS) maximum age to 31536000 seconds (one year). This means that after a browser connects to the web interface for the first time, the browser continues to use HTTPS and renews this setting every year. A warning displays when setting this function.

To send failed HTTP request data which can include client and server IP addresses, failed method call tracebacks, and middleware log file contents to iXsystems, select Crash Reporting.

To send anonymous usage statistics to iXsystems, select the Usage Collection option.

For more information about what usage data is collected, see the TrueNAS Data Collection Statement.

To display console messages in real time at the bottom of the browser, select the Show Console Messages option.

To change the WebUI on-screen language and set the keyboard to work with the selected language, click Settings on the System > General > Localization widget. The Localization Settings configuration screen opens.

Select the language from the Language dropdown list, and then the keyboard layout in Console Keyboard Map.

Enter the time zone in Timezone and then select the local date and time formats to use.

Click Save.

The NTP Servers widget allows users to configure Network Time Protocol (NTP) servers. These sync the local system time with an accurate external reference. By default, new installations use several existing NTP servers. TrueNAS supports adding custom NTP servers.

The Email widget displays information about current system mail settings. When configured, an automatic script sends a nightly email to the administrator account containing important information such as the health of the disks.

To configure the system email send method, click Settings to open the Email Options screen. Select either SMTP or GMail OAuth to display the relevant configuration settings.