General Settings
8 minute read.
The TrueNAS General Settings provide options to configure support, file a ticket or provide feedback on the UI or a feature, download a system debug, configure a graphic user interface (GUI), set UI and keyboard languages, and add system email.
The Support widget shows information about the TrueNAS version and system hardware. Links to the open-source TrueNAS documentation, community forums, and official Enterprise licensing are provided.
Add License opens a screen where you can paste a copy of your TrueNAS Enterprise license (details). After adding a license, the option changes to Update License.
Save Debug starts a download of the system debug file.
File Ticket opens the Send Feedback window with two options: Rate this page and Report a bug. These options allow you to report a system bug or to send TrueNAS feedback on the UI and rate a screen. Feedback goes to the TrueNAS development team. An icon shows on new UI feature screens where TrueNAS is asking you to send feedback, and it allow you to capture a screenshot of that screen.
Proactive Support shows for Enterprise-licensed systems. It opens the Proactive Support window, where you enter configuration settings to set up proactive support for an Enterprise system. For information on configuring proactive support, see Adding a License and Proactive Support.
TrueNAS provides two feedback options, one to rate a UI screen and the other to report a problem encountered with the system.
To send feedback, click the Send Feedback icon on the top toolbar to open the Send Feedback window. Alternatively, go to System > General Settings and click File Ticket on the Support widget.
Click Rate this page to send feedback on a UI page. You can include a screenshot of the current page and/or upload additional images with your comments. You can also click the link to visit the TrueNAS forum, where you can vote for new features, report problems, or suggest improvements directly to the development team.
Click Report a bug to create an engineering ticket when a TrueNAS screen or feature is not working as intended. This submits the ticket directly to the TrueNAS development team. Submitting a bug report requires a free Atlassian account.
Issue Reporting Example
Click Report a bug to see the fields to create an engineering ticket for system errors, bugs, or unexpected behavior. For example, report a bug where a middleware error and traceback occurred while saving a configuration change.
Bug reports are created in the publicly visible TrueNAS Jira project.
Enter a descriptive summary in the Subject. For example, if a configuration change does not update after clicking Save and you get an error message or traceback after attempting the change, enter XYZ setting fails to save with a traceback in Subject. Enter the details of actions taken that resulted in the error or failed action in Message. With the same example, enter more details on the issue: I clicked the edit XYZ settings option, modified the XYZ setting, and clicked Save. The operation failed and showed the following traceback message: [include the traceback text]. My system is running TrueNAS 25.10.0. Keep the details concise and focused on how to reproduce the issue, what you expected from the actions taken, and the actual result. This helps ensure a speedy ticket resolution.
Include system debug and screenshot files to speed up the issue resolution. Select Attach debug. To attach a screenshot of the current page, select Take screenshot of the current page. Or, before using this form, take screenshots of the screen, traceback or other error message, copy a log into a text file, or create any other file to attach. Open this form and attach those files by selecting Attach additional images and clicking Choose File to open a File Explorer window where you can browse to select the files you want to attach to the report.
TrueNAS can show a list of existing Jira tickets with similar summaries.
When there is an existing ticket about the issue, consider clicking on that ticket and leaving a comment instead of creating a new one. Duplicate tickets are closed in favor of consolidating feedback into one report.
Click Login To Jira To Submit to finish and submit the report.
TrueNAS Enterprise
When an Enterprise license is applied to the system, the Report a bug screen includes additional environment and contact information fields for sending bug reports directly to the TrueNAS team.
Filling out the entire form with precise details and accurate contact information ensures a prompt response from the TrueNAS Customer Support team.
The GUI widget allows users to configure the TrueNAS web interface address. Click Settings on the widget to open the GUI Settings configuration screen.
The system uses a self-signed certificate to enable encrypted web interface connections. To change the default certificate, create or import a certificate as described in Managing Certificates to add it to the dropdown list of certificates available on the system. Select the certificate from the GUI SSL Certificate dropdown list.
To set the WebUI IP address, when using IPv4 addresses, select a recent IP address on the Web Interface IPv4 Address dropdown list. This limits the usage when accessing the administrative GUI. The built-in HTTP server binds to the wildcard address of 0.0.0.0 (any address) and issues an alert if the specified address becomes unavailable. When using an IPv6 address, select a recent IP address from the Web Interface IPv6 Address dropdown list.
To allow configuring a non-standard port to access the GUI over HTTPS, enter a port number in the Web Interface HTTPS Port field.
Select the cryptographic protocols for securing client/server connections from the HTTPS Protocols dropdown list. Select the Transport Layer Security (TLS) versions TrueNAS can use for connection security.
To redirect HTTP connections to HTTPS, select Web Interface HTTP -> HTTPS Redirect. A GUI SSL Certificate is required for HTTPS. Activating this also sets the HTTP Strict Transport Security (HSTS) maximum age to 31536000 seconds (one year). This means that after a browser connects to the web interface for the first time, the browser continues to use HTTPS and renews this setting every year. A warning displays when setting this function.
Select Crash Reporting to send failed HTTP request data, which might include client and server IP addresses, tracebacks for failed method calls, and middleware log file contents to TrueNAS.
To send anonymous usage statistics and WebUI errors to TrueNAS, select the Usage Collection & UI Error Reporting option. When enabled, anonymous usage statistics and WebUI errors are reported to the TrueNAS engineering team. No personally identifiable information is collected.
When disabled, anonymous usage statistics consisting only of the software version and total system capacity (e.g., TrueNAS 24.04.0, 55 TB) are collected.
For more information about what usage data is collected, see the TrueNAS Data Collection Statement.
To show real-time console messages at the bottom of the browser window, select Show Console Messages.
Localizing the TrueNAS system consists of changing the UI language and the keyboard layout to support the selected language, setting the time zone to match where the TrueNAS server is located, and setting date and time formats.
To change the Web UI on-screen language and set the keyboard to work with the selected language, click Settings on the Localization widget to open the Localization Settings configuration screen.
Clear the field and begin typing in the field to filter the long list of languages, or scroll to select an option from the Language dropdown list. Scroll to select the keyboard language layout in Console Keyboard Map.
Begin typing in the Timezone field to filter the long list or scroll down to select the geographic timezone that corresponds to the location of the TrueNAS server. Select the local date and time formats to use.
Click Save.
The Email widget displays information about current system mail settings. When configured, an automatic script sends a nightly email to the administrator account containing important information, such as the health of the disks.
To configure the system email send method, click Settings to open the Email Options screen. Select either SMTP or GMail OAuth to display the relevant configuration settings. For more information on configuring system email, see Setting Up System Email.