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TrueNAS Data Collection Statement

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Last Modified 2024-06-03 15:03 EDT

TrueNAS collects non-sensitive system data and relays the data to a collector managed by iXsystems. This system data collection is enabled by default and can be disabled in the web interface under System > General > GUI > Usage collection.

The protocol for system data collection uses the same TCP ports as HTTPS (443) and passes through most firewalls as an outgoing web connection. If a firewall blocks the data collection or the data collection is disabled, there is no adverse impact to the TrueNAS system.

When Usage collection is disabled, anonymous usage statistics consisting only of the software version and total system capacity (e.g. TrueNAS 24.04.0, 55 TB) are still collected. Information about system configuration and usage is not collected.

When enabled, non-sensitive system data is transmitted to iXsystems. iXsystems collects this data and uses it to identify the quality and operational trends in the fleet of TrueNAS systems used by the entire community, to identify issues, plan for new features, and determine where to invest resources for future software enhancements.

The non-sensitive system data collected is clearly differentiated from sensitive user data that is explicitly not collected by TrueNAS. This table describes the differences:

	Sensitive User Data (NOT COLLECTED)	Non-Sensitive System Data (Optionally Collected)
Description	Any data that includes user identity or business information	Data that only includes information about the TrueNAS system and its operation
Frequency	NEVER	Daily
Examples	Usernames, passwords, email addresses	Anonymous hardware inventory, faults, statistics, Pool configuration
	User-created System and dataset names	Software versions, firmware versions
	Directory, files names, user data	Services and features enabled, Usage and Performance statistics

Reviewing Usage Collection

To review system usage data collected by TrueNAS, access the system shell via SSH or the console. This command returns the same statistics that are transmitted to iXsystems when Usage collection is enabled.

TrueNAS does not collect any user-defined names for servers, pools, datasets, shares, files, applications/jails, processes, and similar. Applications do transmit chart release names for deployed applications (e.g. “minio/2.0.6”) but not user-defined names.

While usage collection gathers only non-sensitive system data, sensitive user data is included in a TrueNAS-generated debug file, such as those requested for a bug report, feature request, or other troubleshooting. Always store debug files in a secure location. Please review debugs and redact any sensitive information before sharing with external entities. The iXsystems Privacy Policy contains a detailed statement of our commitment to data privacy.