CORE to SCALE Migrations

TrueNAS Enterprise

High Availability (HA) systems cannot migrate directly from CORE to SCALE.

Enterprise customers with HA systems should contact iXsystems Support before attempting any migration.

iXsystems Support

Customers who purchase iXsystems hardware or that want additional support must have a support contract to use iXsystems Support Services. The TrueNAS Community forums provides free support for users without an iXsystems Support contract.

Contact Method	Contact Options
Web	https://support.ixsystems.com
Email	support@ixsystems.com
Telephone	Monday - Friday, 6:00AM to 6:00PM Pacific Standard Time: US-only toll-free: 1-855-473-7449 option 2 Local and international: 1-408-943-4100 option 2
Telephone	After Hours (24x7 Gold Level Support only): US-only toll-free: 1-855-499-5131 International: 1-408-878-3140 (international calling rates apply)

Migrating TrueNAS from CORE to SCALE is a one-way operation. Attempting to activate or roll back to a CORE boot environment can break the system.

Upgrade your CORE system to the latest publicly-available 13.0-Ux release before attempting to migrate from CORE to SCALE.

SCALE Bluefin deprecates and Cobia removes the built-in DDNS, OpenVPN server and client, rsync, S3, and TFTP service. The WebDAV service and share feature are also deprecated in Bluefin and removed in Cobia. New applications are available in Bluefin to serve as replacements for the functions these services provided.

To migrate from CORE to SCALE Cobia, first upgrade to and migrate from the latest CORE release to the latest release of SCALE 22.12 (Bluefin). While running SCALE Bluefin, take the necessary steps to transition from these deprecated services to the applications that replace them, then upgrade to SCALE 23.10 (Cobia). The replacement applications are available in SCALE 22.12 and 23.10.