Providing Feedback in TrueNAS

We encourage TrueNAS users to report bugs and to vote for or suggest new TrueNAS features in the project Jira instance. You must have a Jira account to create a bug ticket.

If you encounter a bug or other issue while using TrueNAS, you can report issues in one of two ways:

• Log into Jira and use Create to open a new ticket details.
• Use the Send Feedback icon or File Ticket option on the System > General Settings screen to create a bug report in the TrueNAS Jira Project.

The web interface provides a form to report issues without logging out of TrueNAS. The form prompts you to provide the information and attachments we need to assist users.

New Jira tickets are publicly viewable so it is possible to search the project first to see if another user already reported the issue.

Each Jira ticket sends a link to a private file attachment area to safeguard user personal and private data. We encourage users to use the link in the automated report response to keep the debug file secure and restrict access to only those that require the information to diagnose the cause of the issue reported.

If the attached files do not require privacy, attach them to the Jira ticket. All incoming tickets are triaged. If private files are attached to a new ticket, the ticket or files can be made private at that time.

System debugs contain log files which can include personal information such as usernames, and other identifying information about your system such as networking configuration, device serial numbers, etc. Users can use a file archiver utility, such as 7-Zip File Manager, to open compressed debug archives and review log contents. Redact any personal data you have concerns about sharing and save the debug file before attaching and linking it to a Jira ticket in the TrueNAS project.

The Send Feedback icon opens a feedback window. Alternately, go to System > General, find the Support widget, and click File Ticket to see the feedback window.

The feedback window allows users to send page ratings, comments, vote for new features on the community forum, report issues, or suggest improvements directly to the TrueNAS development team. Submitting a bug report requires a free Atlassian account.

Click between the tabs at the top of the window to see options for your specific feedback.

Want to see a new feature added to TrueNAS? You can see and vote for community-proposed features in the TrueNAS Community Forum Feature Requests category. This is the place to suggest improvements and feature functionality to be considered for addition to the TrueNAS development roadmap.

A TrueNAS forums account is required to submit or vote for feature suggestions.

To submit a new feature request, click New Topic in the top right of any forum screen Enter a title that describes the requested improvement or new functionality. Change the category tag to Feature Requests. The body of the post populates a template. Describe the Problem/Justification, Impact, and provide User Story for your request. Click Create Topic to submit the request.

To vote for a feature request, open that thread then click Vote at the top left corner, next to the title.

Each forum user can cast a limited number of votes for items at any given time. The higher your trust level, the more votes you can cast. The number of votes based on trust level is as follows:

Votes on a topic are kept until either you remove the vote manually or the topic is closed. Topics are closed periodically after they are reviewed and either accepted or rejected based on their merit and feasibility.

Before creating a new feature request, it is important to take some time to think through the implementation and user story. A good feature request includes details about the functionality requested, if it involves a UI component, and a detailed user story describing how a TrueNAS user might interact with the proposed feature.

Items which are completely unrealistic (i.e. Can you base TrueNAS on Windows) or feature requests which are outside of the scope of typical NAS functionality (i.e. I want a full desktop with Gnome on TrueNAS).