Getting Support

3 minute read.

Last Modified 2025-06-23 11:14 EDT

About TrueNAS Support

TrueNAS Enterprise
TrueNAS Enterprise hardware customers with support contracts can contact TrueNAS Support using either this Enterprise Support link or through one of the contact options listed below.
Contacting TrueNAS Support
Customers who purchase TrueNAS hardware or that want additional support must have a support contract to use TrueNAS Support Services. The TrueNAS Community forums provides free support for users without a TrueNAS Support contract.
TrueNAS Customer Support
Support Portal https://support.ixsystems.com
Email support@ixsystems.com
Telephone and Other Resources https://www.ixsystems.com/support/

TrueNAS Customer Support
Support Portal	https://support.ixsystems.com
Email	support@ixsystems.com
Telephone and Other Resources	https://www.ixsystems.com/support/

The TrueNAS UI has a Support widget where users can report issues to the TrueNAS team.

TrueNAS Community users are also welcome to report bugs in the TrueNAS Jira project instance directly (issue reporting guide).

When reporting an issue, download a system debug file taken immediately following the issue occurrence. This captures the system configuration information and logs the TrueNAS team needs to help resolve your issues.

How to download a debug file

On TrueNAS systems, go to System > Advanced Settings, then click Save Debug and wait for the file to download to your local system. Generating the debug file might take a few minutes to complete. After that, it downloads to your system.

To generate a debug from the TrueNAS CLI, enter system debug > debugname.tgz, replacing debugname with your chosen filename. You must use SFTP or a similar method to connect to TrueNAS and download the file from the /home/username location, replacing username with the account name that generated the debug. SFTP Example:

PS C:\Users\tester> sftp admin@exampletruenas.net
Connected to exampletruenas.net.
sftp> cd /home/admin
sftp> get testdebug.tgz
Fetching /home/admin/testdebug.tgz to testdebug.tgz
/home/admin/testdebug.tgz						100% 7110KB	4.1MB/s	00.01
sftp> exit

Upload this debug to the private attachments area using the link provided when you open a Jira ticket. After uploading the file, link the attachment to the Jira ticket number before you click Save.

Support is also available through the TrueNAS community forums, blog, and Discord. These options are accessible on the top header of the TrueNAS Documentation Hub website and from the links at the bottom of all articles.

Using the TrueNAS Community Forum

The TrueNAS Community is an active online resource for asking questions, troubleshooting issues, and sharing information with other TrueNAS users. You must register to post.

We encourage new users to briefly review the forum rules and helpful tips before posting.

Community Resources are user-contributed articles about every facet of using TrueNAS. They are organized into broad categories and incorporate a community rating system to better highlight content that the whole community has found helpful.

Users can also suggest and vote for new TrueNAS features through the Community Forum!

You are always welcome to network with other TrueNAS users using the various social media platforms!