About TrueNAS Support Using the TrueNAS Community Using TrueNAS Social Media About TrueNAS Support TrueNAS Enterprise Enterprise SCALE hardware customers with support contracts should contact iXsystems Support using either the Commercial Support option on the top header of the TrueNAS Documentation Hub website, or through one of the contact options listed below.
Contacting iXsystems Support expand Customers who purchase iXsystems hardware or that want additional support must have a support contract to use iXsystems Support Services.
Filing Issue Tickets Using File Issue in SCALE Filing Issue Tickets We encourage TrueNAS SCALE users to report bugs and to vote for or suggest new TrueNAS features in the project Jira instance. Have questions? We recommend searching through the software documentation and community resources for answers.
If you encounter a bug or other issue while using TrueNAS SCALE, you can report issues in one of two ways:
Log into Jira and use Create to open a new ticket.
Adding a License Setting Up Proactive Support Adding a License For users with a valid TrueNAS license, click Add License. Copy your license into the box and click Save.
You are prompted to reload the page for the license to take effect, click RELOAD NOW. Log back into the WebUI where the End User License Agreement (EULA) displays. Read it thoroughly and completely. After you finish, click I AGREE. The system information updates to reflect the licensing specifics for the system.
The SCALE CLI guide is a work in progress! New namespace and command documentation is continually added and maintained, so check back here often to see what is new! Related CLI System Articles ACME Advanced Alert Boot Bootenv Certificate Config Core Device Failover Related Support Articles Accessing TrueNAS Support Filing an Issue Ticket in SCALE Adding a License and Proactive Support Getting Support
There are several options to get support for your TrueNAS installation. TrueNAS SCALE users can engage with the TrueNAS community to answer questions and resolve issues using the links listed at the bottom of all TrueNAS Documentation Hub articles. TrueNAS Enterprise hardware customers can access the fast and effective support directly provided by iXsystems.
Contents Accessing TrueNAS Support: Provides instructions for SCALE users to access the TrueNAS Community and Social Media, get system support, and report problems though the SCALE UI.
