TrueNAS CORE Version DocumentationThis content follows the TrueNAS CORE 13.0 releases. Use the Product and Version selectors above to view content specific to different TrueNAS software or major version.
Support
2 minute read.
The Support screen displays system information. Users may also manage thier Enterprise license and create support tickets.
Name | Description |
---|---|
Username | Your JIRA username. |
Password | Your JIRA password. |
Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
Category | Category that best describes the bug or feature. |
Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
Subject | A descriptive title for the new issue. |
Description | A one to three paragraph summary of the issue. |
Browse… | Attaches screenshots that illustrate the problem. |
TrueNAS EnterpriseProactive Support and the Contact Support fields below are only available on TrueNAS Enterprise licensed systems. Contact the iXsystems Sales Team to inquire about purchasing TrueNAS Enterprise licenses.
Name | Description |
---|---|
Name | Primary/Secondary Contact name. |
Primary/Secondary Contact email address. | |
CC | Primary/Secondary Contact email address. |
Phone Number | Primary/Secondary Contact phone number. |
Enable iXsystems Proactive Support | Set to enable the Enterprise Proactive Support feature. |
Name | Description |
---|---|
Name | Contact name. |
Contact email address. | |
Phone | Contact phone number. |
Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
Environment | Select the appropriate environment. |
Criticality | Select the appropriate level of criticality. |
Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
Subject | A descriptive title for the new issue. |
Description | A one to three paragraph summary of the issue. |
Choose Files | Attaches screenshots that illustrate the problem. |