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2 minute read.
Last Modified 2023-11-30 10:15 ESTThe Support screen displays system information. Users may also manage thier Enterprise license and create support tickets.
| Name | Description |
|---|---|
| Username | Your JIRA username. |
| Password | Your JIRA password. |
| Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
| Category | Category that best describes the bug or feature. |
| Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
| Subject | A descriptive title for the new issue. |
| Description | A one to three paragraph summary of the issue. |
| Browse… | Attaches screenshots that illustrate the problem. |
TrueNAS Enterprise
Proactive Support and the Contact Support fields below are only available on TrueNAS Enterprise licensed systems. Contact the iXsystems Sales Team to inquire about purchasing TrueNAS Enterprise licenses.
| Name | Description |
|---|---|
| Name | Primary/Secondary Contact name. |
| Primary/Secondary Contact email address. | |
| CC | Primary/Secondary Contact email address. |
| Phone Number | Primary/Secondary Contact phone number. |
| Enable iXsystems Proactive Support | Set to enable the Enterprise Proactive Support feature. |
| Name | Description |
|---|---|
| Name | Contact name. |
| Contact email address. | |
| Phone | Contact phone number. |
| Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
| Environment | Select the appropriate environment. |
| Criticality | Select the appropriate level of criticality. |
| Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
| Subject | A descriptive title for the new issue. |
| Description | A one to three paragraph summary of the issue. |
| Choose Files | Attaches screenshots that illustrate the problem. |