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Contact an Enterprise SpecialistTrueNAS CORE Version Documentation
This content follows the TrueNAS CORE 13.0 releases. Use the Product and Version selectors above to view content specific to different TrueNAS software or major version.
Support
2 minute read.
The Support screen displays system information. Users may also manage thier Enterprise license and create support tickets.
| Name | Description |
|---|---|
| Username | Your JIRA username. |
| Password | Your JIRA password. |
| Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
| Category | Category that best describes the bug or feature. |
| Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
| Subject | A descriptive title for the new issue. |
| Description | A one to three paragraph summary of the issue. |
| Browse… | Attaches screenshots that illustrate the problem. |
TrueNAS Enterprise
Proactive Support and the Contact Support fields below are only available on TrueNAS Enterprise licensed systems. Contact the iXsystems Sales Team to inquire about purchasing TrueNAS Enterprise licenses.
| Name | Description |
|---|---|
| Name | Primary/Secondary Contact name. |
| Primary/Secondary Contact email address. | |
| CC | Primary/Secondary Contact email address. |
| Phone Number | Primary/Secondary Contact phone number. |
| Enable iXsystems Proactive Support | Set to enable the Enterprise Proactive Support feature. |
| Name | Description |
|---|---|
| Name | Contact name. |
| Contact email address. | |
| Phone | Contact phone number. |
| Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
| Environment | Select the appropriate environment. |
| Criticality | Select the appropriate level of criticality. |
| Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
| Subject | A descriptive title for the new issue. |
| Description | A one to three paragraph summary of the issue. |
| Choose Files | Attaches screenshots that illustrate the problem. |