Support
The Support screen displays system information. Users may also manage thier Enterprise license and create support tickets.

Name | Description |
---|
Username | Your JIRA username. |
Password | Your JIRA password. |
Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
Category | Category that best describes the bug or feature. |
Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
Subject | A descriptive title for the new issue. |
Description | A one to three paragraph summary of the issue. |
Browse… | Attaches screenshots that illustrate the problem. |

Name | Description |
---|
Name | Primary/Secondary Contact name. |
Email | Primary/Secondary Contact email address. |
CC | Primary/Secondary Contact email address. |
Phone Number | Primary/Secondary Contact phone number. |
Enable iXsystems Proactive Support | Set to enable the Enterprise Proactive Support feature. |

Name | Description |
---|
Name | Contact name. |
Email | Contact email address. |
Phone | Contact phone number. |
Type | Select Bug when reporting an issue or Feature when requesting new functionality. |
Environment | Select the appropriate environment. |
Criticality | Select the appropriate level of criticality. |
Attach Debug | Generates and attaches an overview of the system hardware, build string, and configuration. |
Subject | A descriptive title for the new issue. |
Description | A one to three paragraph summary of the issue. |
Choose Files | Attaches screenshots that illustrate the problem. |
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