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Support

  2 minute read.

Last Modified 2022-04-28 11:48 EDT

The Support screen displays system information. Users may also manage thier Enterprise license and create support tickets.

TrueNAS CORE

UIBugReport

NameDescription
UsernameYour JIRA username.
PasswordYour JIRA password.
TypeSelect Bug when reporting an issue or Feature when requesting new functionality.
CategoryCategory that best describes the bug or feature.
Attach DebugGenerates and attaches an overview of the system hardware, build string, and configuration.
SubjectA descriptive title for the new issue.
DescriptionA one to three paragraph summary of the issue.
Browse…Attaches screenshots that illustrate the problem.

TrueNAS Enterprise

Proactive Support

System Support Proactive Enterprise

NameDescription
NamePrimary/Secondary Contact name.
EmailPrimary/Secondary Contact email address.
CCPrimary/Secondary Contact email address.
Phone NumberPrimary/Secondary Contact phone number.
Enable iXsystems Proactive SupportSet to enable the Enterprise Proactive Support feature.

Contact Support

SystemSupportContactEnterprise

NameDescription
NameContact name.
EmailContact email address.
PhoneContact phone number.
TypeSelect Bug when reporting an issue or Feature when requesting new functionality.
EnvironmentSelect the appropriate environment.
CriticalitySelect the appropriate level of criticality.
Attach DebugGenerates and attaches an overview of the system hardware, build string, and configuration.
SubjectA descriptive title for the new issue.
DescriptionA one to three paragraph summary of the issue.
Choose FilesAttaches screenshots that illustrate the problem.