Truenas 13.0 randomly web GUI keeps being unreachable

C

confused101

Cadet
Joined
Jul 3, 2022
Messages
4
Hi I've done a fresh install of v13 but after 24hrs or so if I go to login to the admin page I get address is not reachable error and I have to force a reboot then its reachable again.
The errors attached are strange as all 3 drives are brand new
WD 2tb and seagate 2tb mirrored (storage)
Lexor 120gb ssd (os and swap)
hp elitedesk 800 g2 16gb ram and i5 quad core 1gb nic

Any advice I'm stumped






Screenshot_20220703-153847.png
 

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E

elvisimprsntr

Guru
Joined
Jun 2, 2019
Messages
591
Welcome

Need more details on your HW config

Forum Rules

Welcome to the TrueNAS Community! Updated 11/28/2023 First and foremost I want to thank you for joining the TrueNAS community! My name is JoshDW19 and I'm the Community Manager here at TrueNAS. The TrueNAS Community is a friendly place to discuss open source software, technology, and products...
www.truenas.com www.truenas.com

In the meantime, SSH into the machine and post the results of the following commands

geom disk list
Click to expand...

smartctl -a /dev/ada2
Click to expand...

But based on the symptoms and error message, one of your drives is having problems.
 
Last edited:
C

confused101

Cadet
Joined
Jul 3, 2022
Messages
4
Hi thanks for the reply

Code:
root@Bif-Vault[~]# geom disk list                                                         Geom name: ada0
Providers:
1. Name: ada0
   Mediasize: 2000398934016 (1.8T)
   Sectorsize: 512
   Stripesize: 4096
   Stripeoffset: 0
   Mode: r2w2e5
   descr: WDC WD20EFRX-68AX9N0
   lunid: 50014ee2b31b1b2b
   ident: WD-WCC300363613
   rotationrate: unknown
   fwsectors: 63
   fwheads: 16

Geom name: ada1
Providers:
1. Name: ada1
   Mediasize: 120034123776 (112G)
   Sectorsize: 512
   Mode: r1w1e2
   descr: V Series SATA SSD 120GB
   lunid: 502b2a201d1c1b1a
   ident: 214810704000493
   rotationrate: 0
   fwsectors: 63
   fwheads: 16

Geom name: ada2
Providers:
1. Name: ada2
   Mediasize: 2000398934016 (1.8T)
   Sectorsize: 512
   Stripesize: 4096
   Stripeoffset: 0
   Mode: r2w2e5
   descr: WDC WD20EZRX-60D8PB0
   lunid: 50014ee2b7e09c7c
   ident: WD-WCC4M6XCLTE3
   rotationrate: 5400
   fwsectors: 63
   fwheads: 16


Code:
 
root@Bif-Vault[~]# smartclt -a /dev/ada2                                                  zsh: command not found: smartclt
root@Bif-Vault[~]# smartctl -a /dev/ada2                                                  smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RC6 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Green
Device Model:     WDC WD20EZRX-60D8PB0
Serial Number:    WD-WCC4M6XCLTE3
LU WWN Device Id: 5 0014ee 2b7e09c7c
Firmware Version: 80.00A80
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jul  3 20:06:10 2022 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (26640) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 269) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x7035) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.
root@Bif-Vault[~]# smartctl -a /dev/ada2                                                  smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RC6 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Green                                                   Device Model:     WDC WD20EZRX-60D8PB0
Serial Number:    WD-WCC4M6XCLTE3                                                         LU WWN Device Id: 5 0014ee 2b7e09c7c
Firmware Version: 80.00A80                                                                User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical                                  Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]                         ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jul  3 20:06:33 2022 BST
SMART support is: Available - device has SMART capability.                                SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===                                                  SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (26640) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.                                                          Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 269) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.                                          SCT capabilities:              (0x7035) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   196   196   051    Pre-fail  Always       -       61883
  3 Spin_Up_Time            0x0027   175   166   021    Pre-fail  Always       -       4241
  4 Start_Stop_Count        0x0032   095   095   000    Old_age   Always       -       5839
  5 Reallocated_Sector_Ct   0x0033   196   196   140    Pre-fail  Always       -       126  7 Seek_Error_Rate         0x002e   200   199   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       4992
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   095   095   000    Old_age   Always       -       5815
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       57
193 Load_Cycle_Count        0x0032   194   194   000    Old_age   Always       -       18792
194 Temperature_Celsius     0x0022   116   106   000    Old_age   Always       -       31
196 Reallocated_Event_Count 0x0032   187   187   000    Old_age   Always       -       13
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       1
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       17
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       46

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Interrupted (host reset)      30%      1219         -
# 2  Short offline       Completed without error       00%       633         -
# 3  Short offline       Completed without error       00%       479         -
# 4  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


What else do you need
 
E

elvisimprsntr

Guru
Joined
Jun 2, 2019
Messages
591
Aside from the fact that the drive in question is reporting sector errors, which is an indication platter media problem.

196 Reallocated_Event_Count 0x0032 187 187 000 Old_age Always - 13
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 1
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 17
Click to expand...

It is desktop class drive not suitable for a NAS

Model Family: Western Digital Green
Device Model: WDC WD20EZRX-60D8PB0
Serial Number: WD-WCC4M6XCLTE3
Click to expand...

Time to replace the drive. Make sure to avoid SMR drives, which are also not suitable in a ZFS application.

List of known SMR drives

Hard drives that write data in overlapping, "shingled" tracks, have greater areal density than ones that do not. For cost and capacity reasons, manufacturers are increasingly moving to SMR, Shingled Magnetic Recording. SMR is a form of PMR...
www.truenas.com www.truenas.com
 
C

confused101

Cadet
Joined
Jul 3, 2022
Messages
4
elvisimprsntr said:
Aside from the fact that the drive in question is reporting sector errors, which is an indication platter media problem.



It is desktop class drive not suitable for a NAS



Time to replace the drive. Make sure to avoid SMR drives, which are also not suitable in a ZFS application.

List of known SMR drives

Hard drives that write data in overlapping, "shingled" tracks, have greater areal density than ones that do not. For cost and capacity reasons, manufacturers are increasingly moving to SMR, Shingled Magnetic Recording. SMR is a form of PMR...
www.truenas.com www.truenas.com
Click to expand...
Thanks for the info. So if I replace it will that stop the GUI randomly being unreachable?
 
C

confused101

Cadet
Joined
Jul 3, 2022
Messages
4
changed the drive and i a now still getting unreachable from time t time ... is ther a particular log or command i can run to see where the issue is?

thanks
 
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