To RMA or not to RMA, that is the question.. ( WD RED 3TB, less then 2 years old raw read errors)

[Noctris]

Hi Guys,

So i've had my system (Nebula in signature) running for a while and i got an error in the smart reporting ( selft-test count failed from 0 To 1) apparently due to read failure.

It has been increasing ever since although sometimes if completes without an error ( strange). I tried reinserting the drive in the bay thinking it was a bad contact, swapped the drive to a different bay ( which is on a different sas cable and controller) but it keeps doing the error wat the same LBA..

So my question is: what do the more experienced guys here think ? RMA or not worry yet ?

If RMA: is this something WD would accept for RMA and are there any Europeans here that have had the RMA Procedure completed ? Up until now i only handled RMA with the local store which is always a Hasstle. Mainly because they want the disk before giving a new one which I , logically, would never do. So i'd preffer to do it with WD Direct.

Thanks in advance for the advice !

Code:

[root@nebula] ~# smartctl -a /dev/da4
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:	 Western Digital Red
Device Model:	 WDC WD30EFRX-68EUZN0
Serial Number:	WD-WCC4N5AE55VS
LU WWN Device Id: 5 0014ee 20bc49fa3
Firmware Version: 82.00A82
User Capacity:	3,000,592,982,016 bytes [3.00 TB]
Sector Sizes:	 512 bytes logical, 4096 bytes physical
Rotation Rate:	5400 rpm
Device is:		In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Thu Nov  3 16:42:27 2016 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  ( 113) The previous self-test completed having
										the read element of the test failed.
Total time to complete Offline
data collection:				(39900) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   2) minutes.
Extended self-test routine
recommended polling time:		( 400) minutes.
Conveyance self-test routine
recommended polling time:		(   5) minutes.
SCT capabilities:			  (0x703d) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   21
  3 Spin_Up_Time			0x0027   178   177   021	Pre-fail  Always	   -	   6058
  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   85
  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   1
  7 Seek_Error_Rate		 0x002e   200   200   000	Old_age   Always	   -	   0
  9 Power_On_Hours		  0x0032   084   084   000	Old_age   Always	   -	   12374
 10 Spin_Retry_Count		0x0032   100   253   000	Old_age   Always	   -	   0
 11 Calibration_Retry_Count 0x0032   100   253   000	Old_age   Always	   -	   0
 12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   85
192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   83
193 Load_Cycle_Count		0x0032   200   200   000	Old_age   Always	   -	   338
194 Temperature_Celsius	 0x0022   121   111   000	Old_age   Always	   -	   29
196 Reallocated_Event_Count 0x0032   199   199   000	Old_age   Always	   -	   1
197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0
198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0
199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0
200 Multi_Zone_Error_Rate   0x0008   200   200   000	Old_age   Offline	  -	   5

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline	   Completed: read failure	   10%	 12358		 37402232
# 2  Short offline	   Completed: read failure	   10%	 12345		 37402232
# 3  Short offline	   Completed without error	   00%	 12321		 -
# 4  Short offline	   Completed: read failure	   10%	 12297		 37402232
# 5  Short offline	   Completed: read failure	   10%	 12272		 37402232
# 6  Short offline	   Completed: read failure	   10%	 12248		 37402232
# 7  Short offline	   Completed: read failure	   10%	 12224		 37402232
# 8  Short offline	   Completed: read failure	   10%	 12200		 37402232
# 9  Short offline	   Completed: read failure	   10%	 12176		 37402232
#10  Extended captive	Interrupted (host reset)	  90%	 12166		 -
#11  Extended captive	Interrupted (host reset)	  90%	 12166		 -
#12  Short offline	   Completed: read failure	   10%	 12153		 37402232
#13  Short offline	   Completed without error	   00%	 12128		 -
#14  Short offline	   Completed without error	   00%	 12116		 -
#15  Short offline	   Completed without error	   00%	 12104		 -
#16  Short offline	   Completed without error	   00%	 12092		 -
#17  Short offline	   Completed without error	   00%	 12080		 -
#18  Short offline	   Completed without error	   00%	 12068		 -
#19  Short offline	   Completed without error	   00%	 12056		 -
#20  Short offline	   Completed without error	   00%	 12045		 -
#21  Short offline	   Completed without error	   00%	 12031		 -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
	1		0		0  Not_testing
	2		0		0  Not_testing
	3		0		0  Not_testing
	4		0		0  Not_testing
	5		0		0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

[root@nebula] ~# badblocks -h
badblocks: option requires an argument -- h
Usage: badblocks [-b block_size] [-i input_file] [-o output_file] [-svwnf]
	   [-c blocks_at_once] [-d delay_factor_between_reads] [-e max_bad_blocks]
	   [-p num_passes] [-t test_pattern [-t test_pattern [...]]]
	   device [last_block [first_block]]

 

[JoshDW19]

I'll leave the more technical aspect of your question to our more knowledgable members, but I wanted to mention I've had success in some instances with asking that parts be cross-shipped so that I could make sure everything was migrated properly. Generally they'd charge my credit card for the new part and then refund it when they received the defective part a couple weeks later. I can't recall if WD does this, but it might be something helpful to ask for.

 

[danb35]

WD in the US will do advance exchanges; not sure about outside the US. But if you deal with your vendor, you'll probably get a new replacement, while if you RMA the disk with WD, you'll end up with a refurbished disk instead.

As to whether to return it, it's pretty consistently failing SMART tests. Those tests are internal to the disk; cables or other external factors shouldn't affect them. I'd be interested in seeing what a long SMART test does; none of them have completed during the time in your disk's SMART log. But if short tests are consistently failing, that should be adequate grounds to RMA the disk.

 

[Stux]

RMA.

 

[DrKK]

Yeah, not only that, but he can't even get SHORT tests to complete. If possible, OP, I would like to see the COMPLETE (i.e., do not edit) output of "smartctl -x" instead of "smartctl -a".

Either way I'm going to recommend an RMA, but I would like to see your extended SMART output, maybe to assess if there was any way you could have prevented the problem.

 

[Robert Trevellyan]

+1 for RMA. I just recently did an advanced RMA with WD USA and had a replacement within a couple of days. Hopefully you can get a similar outcome in your location.

 

[Noctris]

Alrighty, let's RMA then. Now i do have a spare lying around here so I might just already replace this disk. I just wanted to make sure that WD would accept these error's for their RMA.

Thanks already for the input !

Output of smartctl -x /dev/da4 as requested:

Code:

[root@nebula] ~# smartctl -x /dev/da4
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:	 Western Digital Red
Device Model:	 WDC WD30EFRX-68EUZN0
Serial Number:	WD-WCC4N5AE55VS
LU WWN Device Id: 5 0014ee 20bc49fa3
Firmware Version: 82.00A82
User Capacity:	3,000,592,982,016 bytes [3.00 TB]
Sector Sizes:	 512 bytes logical, 4096 bytes physical
Rotation Rate:	5400 rpm
Device is:		In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Fri Nov  4 10:32:32 2016 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  (   0) The previous self-test routine completed
										without error or no self-test has ever
										been run.
Total time to complete Offline
data collection:				(39900) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   2) minutes.
Extended self-test routine
recommended polling time:		( 400) minutes.
Conveyance self-test routine
recommended polling time:		(   5) minutes.
SCT capabilities:			  (0x703d) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAGS	VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate	 POSR-K   200   200   051	-	21
  3 Spin_Up_Time			POS--K   178   177   021	-	6058
  4 Start_Stop_Count		-O--CK   100   100   000	-	85
  5 Reallocated_Sector_Ct   PO--CK   200   200   140	-	1
  7 Seek_Error_Rate		 -OSR-K   200   200   000	-	0
  9 Power_On_Hours		  -O--CK   084   084   000	-	12391
10 Spin_Retry_Count		-O--CK   100   253   000	-	0
11 Calibration_Retry_Count -O--CK   100   253   000	-	0
12 Power_Cycle_Count	   -O--CK   100   100   000	-	85
192 Power-Off_Retract_Count -O--CK   200   200   000	-	83
193 Load_Cycle_Count		-O--CK   200   200   000	-	338
194 Temperature_Celsius	 -O---K   121   111   000	-	29
196 Reallocated_Event_Count -O--CK   199   199   000	-	1
197 Current_Pending_Sector  -O--CK   200   200   000	-	0
198 Offline_Uncorrectable   ----CK   100   253   000	-	0
199 UDMA_CRC_Error_Count	-O--CK   200   200   000	-	0
200 Multi_Zone_Error_Rate   ---R--   200   200   000	-	5
							||||||_ K auto-keep
							|||||__ C event count
							||||___ R error rate
							|||____ S speed/performance
							||_____ O updated online
							|______ P prefailure warning

General Purpose Log Directory Version 1
SMART		   Log Directory Version 1 [multi-sector log support]
Address	Access  R/W   Size  Description
0x00	   GPL,SL  R/O	  1  Log Directory
0x01		   SL  R/O	  1  Summary SMART error log
0x02		   SL  R/O	  5  Comprehensive SMART error log
0x03	   GPL	 R/O	  6  Ext. Comprehensive SMART error log
0x06		   SL  R/O	  1  SMART self-test log
0x07	   GPL	 R/O	  1  Extended self-test log
0x09		   SL  R/W	  1  Selective self-test log
0x10	   GPL	 R/O	  1  SATA NCQ Queued Error log
0x11	   GPL	 R/O	  1  SATA Phy Event Counters log
0x21	   GPL	 R/O	  1  Write stream error log
0x22	   GPL	 R/O	  1  Read stream error log
0x80-0x9f  GPL,SL  R/W	 16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS	  16  Device vendor specific log
0xa8-0xb7  GPL,SL  VS	   1  Device vendor specific log
0xbd	   GPL,SL  VS	   1  Device vendor specific log
0xc0	   GPL,SL  VS	   1  Device vendor specific log
0xc1	   GPL	 VS	  93  Device vendor specific log
0xe0	   GPL,SL  R/W	  1  SCT Command/Status
0xe1	   GPL,SL  R/W	  1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
Device Error Count: 6
		CR	 = Command Register
		FEATR  = Features Register
		COUNT  = Count (was: Sector Count) Register
		LBA_48 = Upper bytes of LBA High/Mid/Low Registers ]  ATA-8
		LH	 = LBA High (was: Cylinder High) Register	]   LBA
		LM	 = LBA Mid (was: Cylinder Low) Register	  ] Register
		LL	 = LBA Low (was: Sector Number) Register	 ]
		DV	 = Device (was: Device/Head) Register
		DC	 = Device Control Register
		ER	 = Error register
		ST	 = Status register
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 6 [5] occurred at disk power-on lifetime: 12190 hours (507 days + 22 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  40 -- 51 00 00 00 00 02 3a 9c 18 40 00  Error: UNC at LBA = 0x023a9c18 = 37395480

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  60 01 00 00 00 00 00 02 3a 9d d8 40 00  7d+14:47:08.995  READ FPDMA QUEUED
  60 01 00 00 10 00 00 02 3a 9c d8 40 00  7d+14:47:08.993  READ FPDMA QUEUED
  60 01 00 00 08 00 00 02 3a 9b d8 40 00  7d+14:47:08.992  READ FPDMA QUEUED
  60 01 00 00 00 00 00 02 3a 9a d8 40 00  7d+14:47:08.983  READ FPDMA QUEUED
  60 01 00 00 10 00 00 02 3a 99 d8 40 00  7d+14:47:08.971  READ FPDMA QUEUED

Error 5 [4] occurred at disk power-on lifetime: 5606 hours (233 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  40 -- 51 00 00 00 00 02 3a b6 78 40 00  Error: UNC at LBA = 0x023ab678 = 37402232

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  60 01 00 00 08 00 00 02 3a b6 c8 40 00	 20:03:33.173  READ FPDMA QUEUED
  60 01 00 00 00 00 00 02 3a b5 c8 40 00	 20:03:33.152  READ FPDMA QUEUED
  60 00 40 00 08 00 00 02 3a b5 48 40 00	 20:03:33.146  READ FPDMA QUEUED
  60 00 40 00 00 00 00 02 3a b5 88 40 00	 20:03:33.146  READ FPDMA QUEUED
  60 00 40 00 00 00 00 02 3a b5 08 40 00	 20:03:33.146  READ FPDMA QUEUED

Error 4 [3] occurred at disk power-on lifetime: 5113 hours (213 days + 1 hours)
  When the command that caused the error occurred, the device was doing SMART Offline or Self-test.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  40 -- 51 00 00 00 00 02 3a c3 98 40 00  Error: UNC at LBA = 0x023ac398 = 37405592

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  60 00 10 00 20 00 01 5d 50 a0 90 40 00  4d+13:37:45.627  READ FPDMA QUEUED
  60 00 10 00 18 00 01 5d 50 9e 90 40 00  4d+13:37:45.627  READ FPDMA QUEUED
  60 00 10 00 10 00 00 00 40 02 90 40 00  4d+13:37:45.627  READ FPDMA QUEUED
  60 01 00 00 08 00 00 02 3a c3 c0 40 00  4d+13:37:45.627  READ FPDMA QUEUED
  60 01 00 00 00 00 00 02 3a c2 c0 40 00  4d+13:37:45.621  READ FPDMA QUEUED

Error 3 [2] occurred at disk power-on lifetime: 5113 hours (213 days + 1 hours)
  When the command that caused the error occurred, the device was doing SMART Offline or Self-test.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  40 -- 51 00 00 00 00 02 3a c2 68 40 00  Error: UNC at LBA = 0x023ac268 = 37405288

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  60 01 00 00 08 00 00 02 3a c1 c0 40 00  4d+13:37:42.146  READ FPDMA QUEUED
  60 01 00 00 00 00 00 02 3a c0 c0 40 00  4d+13:37:42.146  READ FPDMA QUEUED
  60 01 00 00 08 00 00 02 3a bf c0 40 00  4d+13:37:42.145  READ FPDMA QUEUED
  60 01 00 00 00 00 00 02 3a be c0 40 00  4d+13:37:42.145  READ FPDMA QUEUED
  60 00 40 00 08 00 00 02 3a be 40 40 00  4d+13:37:42.097  READ FPDMA QUEUED

Error 2 [1] occurred at disk power-on lifetime: 5113 hours (213 days + 1 hours)
  When the command that caused the error occurred, the device was doing SMART Offline or Self-test.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  40 -- 51 00 00 00 00 02 3a b5 48 40 00  Error: WP at LBA = 0x023ab548 = 37401928

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  61 00 10 00 10 00 00 00 40 02 90 40 00  4d+13:37:36.863  WRITE FPDMA QUEUED
  60 00 10 00 20 00 01 5d 50 a0 90 40 00  4d+13:37:36.851  READ FPDMA QUEUED
  60 00 10 00 18 00 01 5d 50 9e 90 40 00  4d+13:37:36.851  READ FPDMA QUEUED
  60 00 10 00 10 00 00 00 40 02 90 40 00  4d+13:37:36.851  READ FPDMA QUEUED
  60 01 00 00 08 00 00 02 3a b6 c8 40 00  4d+13:37:36.851  READ FPDMA QUEUED

Error 1 [0] occurred at disk power-on lifetime: 5113 hours (213 days + 1 hours)
  When the command that caused the error occurred, the device was doing SMART Offline or Self-test.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  40 -- 51 00 00 00 00 02 3a b6 78 40 00  Error: UNC at LBA = 0x023ab678 = 37402232

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  60 01 00 00 08 00 00 02 3a b5 c8 40 00  4d+13:37:33.357  READ FPDMA QUEUED
  60 00 40 00 00 00 00 02 3a b5 48 40 00  4d+13:37:33.352  READ FPDMA QUEUED
  60 00 40 00 08 00 00 02 3a b5 88 40 00  4d+13:37:33.350  READ FPDMA QUEUED
  60 00 40 00 00 00 00 02 3a b5 08 40 00  4d+13:37:33.350  READ FPDMA QUEUED
  60 00 40 00 00 00 00 02 3a b4 c8 40 00  4d+13:37:33.350  READ FPDMA QUEUED

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline	   Completed without error	   00%	 12382		 -
# 2  Short offline	   Completed: read failure	   10%	 12358		 37402232
# 3  Short offline	   Completed: read failure	   10%	 12345		 37402232
# 4  Short offline	   Completed without error	   00%	 12321		 -
# 5  Short offline	   Completed: read failure	   10%	 12297		 37402232
# 6  Short offline	   Completed: read failure	   10%	 12272		 37402232
# 7  Short offline	   Completed: read failure	   10%	 12248		 37402232
# 8  Short offline	   Completed: read failure	   10%	 12224		 37402232
# 9  Short offline	   Completed: read failure	   10%	 12200		 37402232
#10  Short offline	   Completed: read failure	   10%	 12176		 37402232
#11  Extended captive	Interrupted (host reset)	  90%	 12166		 -
#12  Extended captive	Interrupted (host reset)	  90%	 12166		 -
#13  Short offline	   Completed: read failure	   10%	 12153		 37402232
#14  Short offline	   Completed without error	   00%	 12128		 -
#15  Short offline	   Completed without error	   00%	 12116		 -
#16  Short offline	   Completed without error	   00%	 12104		 -
#17  Short offline	   Completed without error	   00%	 12092		 -
#18  Short offline	   Completed without error	   00%	 12080		 -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
	1		0		0  Not_testing
	2		0		0  Not_testing
	3		0		0  Not_testing
	4		0		0  Not_testing
	5		0		0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:				  3
SCT Version (vendor specific):	   258 (0x0102)
SCT Support Level:				   1
Device State:						Active (0)
Current Temperature:					29 Celsius
Power Cycle Min/Max Temperature:	 29/30 Celsius
Lifetime	Min/Max Temperature:	  2/39 Celsius
Under/Over Temperature Limit Count:   0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version:	 2
Temperature Sampling Period:		 1 minute
Temperature Logging Interval:		1 minute
Min/Max recommended Temperature:	  0/60 Celsius
Min/Max Temperature Limit:		   -41/85 Celsius
Temperature History Size (Index):	478 (221)

Index	Estimated Time   Temperature Celsius
222	2016-11-04 02:35	29  **********
...	..(476 skipped).	..  **********
221	2016-11-04 10:32	29  **********

SCT Error Recovery Control:
		   Read:	 70 (7.0 seconds)
		  Write:	 70 (7.0 seconds)

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID	  Size	 Value  Description
0x0001  2			0  Command failed due to ICRC error
0x0002  2			0  R_ERR response for data FIS
0x0003  2			0  R_ERR response for device-to-host data FIS
0x0004  2			0  R_ERR response for host-to-device data FIS
0x0005  2			0  R_ERR response for non-data FIS
0x0006  2			0  R_ERR response for device-to-host non-data FIS
0x0007  2			0  R_ERR response for host-to-device non-data FIS
0x0008  2			0  Device-to-host non-data FIS retries
0x0009  2			0  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2			1  Device-to-host register FISes sent due to a COMRESET
0x000b  2			0  CRC errors within host-to-device FIS
0x000f  2			0  R_ERR response for host-to-device data FIS, CRC
0x0012  2			0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4	   121963  Vendor specific

 

[Robert Trevellyan]

I just wanted to make sure that WD would accept these error's for their RMA.

Any failed SMART self-test is grounds for a return.

 

[DrKK]

Right, so, this smartctl output looks pretty innocuous. I don't see evidence of running the drive too hot, etc. I think you just got unlucky. These output warnings you have indicate that a very specific part of the platter surface is jacked up.

Carry on, RMA it, and proceed. You just got unlucky bro.