ST1000NM0011 ( unknown Sector Count Register value 81)

[Pharfar]

I have a FreeNAS box running with Constellation ST1000NM0011 drives. The drives are good, but when they are in standby, I get an error when probing powermode.

Code:

smartctl -n standby /dev/da3
smartctl 5.43 2012-06-30 r3573 [FreeBSD 8.3-RELEASE-p5 amd64] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

ataCheckPowerMode(): ATA CHECK POWER MODE returned unknown Sector Count Register value 81
CHECK POWER MODE returned unknown value 0x81, ignoring -n option
ATA device successfully opened

Use 'smartctl -a' (or '-x') to print SMART (and more) information

When the drives are not in standby, I get this:

Code:

smartctl -n standby /dev/da3
smartctl 5.43 2012-06-30 r3573 [FreeBSD 8.3-RELEASE-p5 amd64] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

Device is in ACTIVE or IDLE mode

Any input on this behaviour? Is is OK or really, really bad? I have rechecked cables, even replaced cables, but with no effect.
Motherboard is an Intel DH77DF, controller IBM ServeRAID M1015, cross flashed to a LSI9211-8i in IT mode.

Code:

Smart data
=== START OF INFORMATION SECTION ===
Model Family:     Seagate Constellation ES (SATA 6Gb/s)
Device Model:     ST1000NM0011
Serial Number:    HAL9000
LU WWN Device Id: 5 000c50 04ffd98df
Firmware Version: SN03
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Sat Mar  9 08:50:17 2013 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  600) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 147) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x10bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   083   069   044    Pre-fail  Always       -       222845178
  3 Spin_Up_Time            0x0003   099   099   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       3
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   100   253   030    Pre-fail  Always       -       338527
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       43
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       3
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   078   073   045    Old_age   Always       -       22 (Min/Max 21/25)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       2
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       141
194 Temperature_Celsius     0x0022   022   040   000    Old_age   Always       -       22 (0 19 0 0 0)
195 Hardware_ECC_Recovered  0x001a   119   100   000    Old_age   Always       -       222845178
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%        20         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

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[joeschmuck]

If you get this on all your drives then I'd say smartctl does not support that drive.

I find it odd that the drive data you gave us has only 43 hours of run time yet a substantial amount of errors. You should check all your drives to see if this is normal. I have a few of this model drive at work and we leave them running as they are enterprise class drives so we demand they are always available.

 

[Pharfar]

Hi Joe

I agree, maybe smartctl doesnt support that drive.

All drives have high "error" values, which apparently is quite normal for Seagate, even enterprise drives.

http://forums.seagate.com/t5/Barracuda-XT-Barracuda-Barracuda/Seagate-s-Seek-Error-Rate-Raw-Read-Error-Rate-and-Hardware-ECC/td-p/122382
http://forums.seagate.com/t5/Barracuda-XT-Barracuda-Barracuda/New-Maxtor-STM3500320AS-500GB-S-M-A-R-T-Problem/m-p/22276

 

[cyberjock]

Seagate thinks they are an industry leader and instead of SMART attribute #1 being actual errors they include every single ECC error the drive encounters while being powered on. Beleive it or not it is completely normal for a significant number of sector reads to require the ECC to fix the data. (I bet you really trust hard drives with your data now, huh?) Seagate includes those corrections in SMART attribute #1 for some reason while nobody else does. Go figure! Its completely normal for all Seagates to have a crazy crazy high value for #1.

As for the error message, that's an issue with the hard drive itself. I'm not sure how you could get around it easily. I'd call Seagate and ask them. I'd be upset at the least that I can't obtain SMART data whenever I want.

 

[Pharfar]

Ty for your input. I've set "HDD Standby" to "Always on". No more error messages, since the error only occurred on spin-down. Out of sight, and out of mind I've posted the error on Seagate Forums, maybe support will reply.

 

[Pharfar]

Final comment:
According to this document, the "correct" output for idle state is 80h (80h Device is in PM1: Idle state). 81h is most likely a Seagate exclusive output. Yeah :-( It sure feels great paying $$$ for enterprise drives, that dont follow standards.

As long as I avoid spin down, I get no errors. It wasn't that big a necessity anyways.

 

[cyberjock]

WOW. Yet another reason why I don't buy Seagate drives anymore. Their ignorance of standards in recent years is just sickening to me. I swore by Seagate between 2003 and 2008. I haven't recommended one since. Since all of my friends get their advice from me I haven't seen a Seagate drive in almost 4 years either.

 

[joeschmuck]

You know the companies like WD and Seagate both have good periods of time and then bad periods of time. When I originally got into computers it was IBM drives (not a small drive at all), then in the PC world it was WD drives were good in the early 90's and then they went to crap and Seagate were on top. My personal favorite which has never ever disappointed me are Samsung drives. But now WD is swinging back and I feel they are a reliable product again overall. If Samsung made an affordable NAS drive for home use, I'd be buying those but WD Red is right on the mark using proven history of their WD Green drives.

What shocked me was to see there is a 10000 RPM 1TB Raptor drive out there now! I wonder how reliable that one will be.