SSD has gone "missing" after the upgrade to TrueNAS-SCALE-22.12.2 from 22.12.1

[mcclown]

So I want to clarify the SSD is only missing on certain screens in the UI. Here's what I'm seeing:

Note that sdd is missing and that there is only one drive showing up for my boot-pool. sdd is also missing from the Data Protection pages and Reporting pages. The API doesn't show anything for it either.

If I go to the boot pool status page, I still see sdd showing up as part of the mirror.

It shows up on the command line:

I can get the smartctl results for the drive as well.

Code:

smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.15.79+truenas] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     Samsung SSD 870 EVO 1TB
Serial Number:    *****
LU WWN Device Id: 5 002538 f424276f4
Firmware Version: SVT02B6Q
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
TRIM Command:     Available, deterministic, zeroed
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-4 T13/BSR INCITS 529 revision 5
SATA Version is:  SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Apr 21 11:16:38 2023 AEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status command failed: scsi error unsupported scsi opcode
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x53) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  85) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       4027
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       19
177 Wear_Leveling_Count     0x0013   099   099   000    Pre-fail  Always       -       12
179 Used_Rsvd_Blk_Cnt_Tot   0x0013   100   100   010    Pre-fail  Always       -       0
181 Program_Fail_Cnt_Total  0x0032   100   100   010    Old_age   Always       -       0
182 Erase_Fail_Count_Total  0x0032   100   100   010    Old_age   Always       -       0
183 Runtime_Bad_Block       0x0013   100   100   010    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0032   069   048   000    Old_age   Always       -       31
195 Hardware_ECC_Recovered  0x001a   200   200   000    Old_age   Always       -       0
199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       0
235 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       7
241 Total_LBAs_Written      0x0032   099   099   000    Old_age   Always       -       17711771145
252 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       1

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      3922         -
# 2  Short offline       Completed without error       00%      3754         -
# 3  Short offline       Completed without error       00%      3587         -
# 4  Extended offline    Completed without error       00%      3538         -
# 5  Short offline       Completed without error       00%      3417         -
# 6  Short offline       Completed without error       00%      3250         -
# 7  Short offline       Completed without error       00%      3082         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
  256        0    65535  Read_scanning was never started
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

I've tried rebooting numerous times, no joy. Anyone have any ideas how to fix this issue?

 

[morganL]

Did it occur immediately with the update?

If you have the time, please report a bug and work with engineering to resolve.

 

[mcclown]

Did it occur immediately with the update?

If you have the time, please report a bug and work with engineering to resolve.

Yeah, it happened straight after the update. I use the API to pull statistics for long-term use in an external system, so I noticed that the details dropped from the API when I updated. I'll create a ticket

 

[mcclown]

Ok, here's the ticket, in case anyone else has the same issue. https://ixsystems.atlassian.net/browse/NAS-121608

 

[i2sly]

I have had literally the exact same thing happen, did you find a solution to this?

 

[mcclown]

I just noticed that they closed my bug and marked the fix version as 22.12.3. I haven't upgraded to 22.12.3 yet though, so maybe that will fix it. I'll give that a go later tonight.

Out of interest, was it on an upgrade to 22.12.2 that it happened to you?

 

[i2sly]

From 22.12.2 -> 22.12.3

 

[mcclown]

Ah, so the issue is still around.

I just read the history of my issue properly. They actually closed it as a duplicate but didn't link the duplicate, so now I have no idea of the status. I've added another comment looking for more detail, but I don't know if I'll get it.

 

[i2sly]

They linked this forum post as the duplicate lol

 

[morganL]

From 22.12.2 -> 22.12.3

It would be useful if you both provide your hardware specs.
Lets see if there's anything in common that is unusual

 

[i2sly]

 

[i2sly]

The Samsung SSD is the one that won't show on update, I had to revert back to 12.2 and it is back working. Tried updating again and same result

 

[mcclown]

It would be useful if you both provide your hardware specs.
Lets see if there's anything in common that is unusual

Samsung SSD 870 EVO 1TB. I have it in the closed ticket as well. I'm running TrueNAS on a Qnap TS-453Be

I just upgraded from 22.12.2 - 22.12.3.1 and it fixed the issue for me. So there seems to be some intermittent issue that happens during upgrades.

 

[morganL]

The Samsung SSD is the one that won't show on update, I had to revert back to 12.2 and it is back working. Tried updating again and same result

There is one PCIe related fix in 22.12.3.1 .. might be worth trying to see if it also fixes your issue.. It did work on @mcclown