SOLVED SMART long selftest > read failure. Should I RMA it?

glauco

Guru
Joined
Jan 30, 2017
Messages
526
Hey everybody!
I'm pretty confident that this drive qualifies for an RMA, but I'd rather ask you guys first!
I've boldfaced strings that appear relevant to me.
As for alerts in the FreeNAS web UI, I got this: "Device: /dev/ada1, Self-Test Log error count increased from 4 to 5".
Thank you!

Output of smartctl -x /dev/ada1

Code:
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.2-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red
Device Model:     WDC WD30EFRX-68EUZN0
Serial Number:    WD-WCC4N0RY8T3U
LU WWN Device Id: 5 0014ee 263bad54f
Firmware Version: 82.00A82
User Capacity:    3,000,592,982,016 bytes [3.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Sep 22 14:27:29 2019 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121) The previous self-test completed having
                                        the read element of the test failed.
Total time to complete Offline
data collection:                (41460) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 416) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x703d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   200   200   051    -    4
  3 Spin_Up_Time            POS--K   181   177   021    -    5941
  4 Start_Stop_Count        -O--CK   100   100   000    -    582
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   200   200   000    -    0
  9 Power_On_Hours          -O--CK   079   079   000    -    15500
 10 Spin_Retry_Count        -O--CK   100   100   000    -    0
 11 Calibration_Retry_Count -O--CK   100   100   000    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    540
192 Power-Off_Retract_Count -O--CK   200   200   000    -    142
193 Load_Cycle_Count        -O--CK   200   200   000    -    616
194 Temperature_Celsius     -O---K   112   105   000    -    38
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   200   200   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   200   200   000    -    5
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      6  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x0c       GPL     R/O   2048  Pending Defects log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS      16  Device vendor specific log
0xa8-0xb7  GPL,SL  VS       1  Device vendor specific log
0xbd       GPL,SL  VS       1  Device vendor specific log
0xc0       GPL,SL  VS       1  Device vendor specific log
0xc1       GPL     VS      93  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       90%     15494         20926296
# 2  Conveyance offline  Completed without error       00%     15494         -
# 3  Extended offline    Completed: read failure       90%     15480         20926296
# 4  Short offline       Completed without error       00%     15322         -
# 5  Extended offline    Completed: read failure       90%     14983         19610584
# 6  Short offline       Completed: read failure       10%     14817         20932976
# 7  Extended offline    Completed: read failure       90%     14443         35980480
# 8  Short offline       Completed without error       00%     14287         -
# 9  Extended offline    Completed without error       00%     13997         -
#10  Short offline       Completed without error       00%     13839         -
#11  Extended offline    Completed without error       00%     13499         -
#12  Short offline       Completed without error       00%     13330         -
#13  Extended offline    Completed without error       00%     12982         -
#14  Short offline       Completed without error       00%     12801         -
#15  Extended offline    Completed without error       00%     12472         -
#16  Short offline       Completed without error       00%     12305         -
#17  Extended offline    Interrupted (host reset)      70%     12007         -
#18  Short offline       Completed without error       00%     11847         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       258 (0x0102)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    38 Celsius
Power Cycle Min/Max Temperature:     28/38 Celsius
Lifetime    Min/Max Temperature:      2/45 Celsius
Under/Over Temperature Limit Count:   0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/60 Celsius
Min/Max Temperature Limit:           -41/85 Celsius
Temperature History Size (Index):    478 (11)

Index    Estimated Time   Temperature Celsius
  12    2019-09-22 06:30    38  *******************
 ...    ..(100 skipped).    ..  *******************
 113    2019-09-22 08:11    38  *******************
 114    2019-09-22 08:12    37  ******************
 ...    ..( 85 skipped).    ..  ******************
 200    2019-09-22 09:38    37  ******************
 201    2019-09-22 09:39    38  *******************
 ...    ..( 67 skipped).    ..  *******************
 269    2019-09-22 10:47    38  *******************
 270    2019-09-22 10:48     ?  -
 271    2019-09-22 10:49    33  **************
 ...    ..(  2 skipped).    ..  **************
 274    2019-09-22 10:52    33  **************
 275    2019-09-22 10:53    34  ***************
 276    2019-09-22 10:54    34  ***************
 277    2019-09-22 10:55    34  ***************
 278    2019-09-22 10:56    35  ****************
 ...    ..(  4 skipped).    ..  ****************
 283    2019-09-22 11:01    35  ****************
 284    2019-09-22 11:02    36  *****************
 ...    ..(  8 skipped).    ..  *****************
 293    2019-09-22 11:11    36  *****************
 294    2019-09-22 11:12     ?  -
 295    2019-09-22 11:13    28  *********
 296    2019-09-22 11:14    28  *********
 297    2019-09-22 11:15    28  *********
 298    2019-09-22 11:16    29  **********
 299    2019-09-22 11:17    29  **********
 300    2019-09-22 11:18    30  ***********
 301    2019-09-22 11:19    30  ***********
 302    2019-09-22 11:20    31  ************
 ...    ..(  5 skipped).    ..  ************
 308    2019-09-22 11:26    31  ************
 309    2019-09-22 11:27    32  *************
 ...    ..(  2 skipped).    ..  *************
 312    2019-09-22 11:30    32  *************
 313    2019-09-22 11:31    33  **************
 ...    ..(  2 skipped).    ..  **************
 316    2019-09-22 11:34    33  **************
 317    2019-09-22 11:35    34  ***************
 ...    ..(  4 skipped).    ..  ***************
 322    2019-09-22 11:40    34  ***************
 323    2019-09-22 11:41    35  ****************
 ...    ..(  6 skipped).    ..  ****************
 330    2019-09-22 11:48    35  ****************
 331    2019-09-22 11:49    36  *****************
 ...    ..( 12 skipped).    ..  *****************
 344    2019-09-22 12:02    36  *****************
 345    2019-09-22 12:03    37  ******************
 ...    ..( 27 skipped).    ..  ******************
 373    2019-09-22 12:31    37  ******************
 374    2019-09-22 12:32    38  *******************
 ...    ..(114 skipped).    ..  *******************
  11    2019-09-22 14:27    38  *******************

SCT Error Recovery Control:
           Read:     70 (7.0 seconds)
          Write:     70 (7.0 seconds)

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 2) ==
0x01  0x008  4             540  ---  Lifetime Power-On Resets
0x01  0x010  4           15500  ---  Power-on Hours
0x01  0x018  6     43405333039  ---  Logical Sectors Written
0x01  0x020  6       826831796  ---  Number of Write Commands
0x01  0x028  6     75064862725  ---  Logical Sectors Read
0x01  0x030  6       581313517  ---  Number of Read Commands
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4           14454  ---  Spindle Motor Power-on Hours
0x03  0x010  4           14414  ---  Head Flying Hours
0x03  0x018  4             759  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4             355  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4          196611  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              37  ---  Current Temperature
0x05  0x010  1              36  ---  Average Short Term Temperature
0x05  0x018  1              36  ---  Average Long Term Temperature
0x05  0x020  1              44  ---  Highest Temperature
0x05  0x028  1              21  ---  Lowest Temperature
0x05  0x030  1              42  ---  Highest Average Short Term Temperature
0x05  0x038  1              26  ---  Lowest Average Short Term Temperature
0x05  0x040  1              36  ---  Highest Average Long Term Temperature
0x05  0x048  1              27  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              60  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4            2059  ---  Number of Hardware Resets
0x06  0x010  4          447791  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c) supported [please try: '-l defects']

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            2  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            3  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4        25013  Vendor specific
 

glauco

Guru
Joined
Jan 30, 2017
Messages
526
Thank you. But then how come the report says "SMART overall-health self-assessment test result: PASSED"?
 
Joined
May 10, 2017
Messages
838
That only changes if there's a SMART attribute failing NOW, most times not an useful way to check if disk is healthy or not.
 

glauco

Guru
Joined
Jan 30, 2017
Messages
526
Ok, I get it, thanks!
 
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