Plex Not Downloading Metadata

[ag1st]

Hey Guys,

Build FreeNAS-9.3-STABLE-201506042008
Plex Version 0.9.12.4

I've had Plex installed for over a month, but have had not luck getting metadata to download. I can't figure out how to resolve the problem, because everything else works fine. It's connected to my TV just fine, the media plays well. Media is detected properly.

To test a crazy theory, I also installed Plex on my MBP, and that downloads metadata just fine. I also have no idea where my manually populated metadata is stored; considering changing my HDD and will also need this info.

Any ideas? Suggestions?

Thanks

 

[jadechessink]

Hey ag1st, the Metadata will be stored under under the plugin jail in the var folder. can you ping google from your Freenas server?

 

[ag1st]

I found an underlying problem with my NAS' connection to the internet earlier today.
I used to use Emby, and it collected metadata just fine, so I thought I'd eliminated that idea.

Metdata and images are populated correctly and automatically now.

Thanks for the suggestion jadechessink.

 

[SweetAndLow]

Please elaborate on the problem you fixed for others to learn.

 

[ag1st]

The underlying issue was that my FreeNAS wasn't connecting to the internet correctly.
I was unable to ping a website from the shell.

Here is the thread that helped me solve this problem:
Can't install plugins or ping form shell

What I ended up doing is listed near the middle of the thread.

I never set the DNS server setting.
You can set that option through the GUI under Network -> Global Configuration -> Nameserver 1
I ended up pointing it to a public DNS server (Google's 8.8.8.8).

Once the name server was set, I was able to ping, update the Freenas, and install and update plugins using the GUI.
I just reinstalled the latest Plex from the plugins menu and I was golden!