Jira Migration - 7/1/2022

[wsoteros]

Hi there, @AbsolutIggy!

This article from our docs should help you :)

Issue Reporting

Provides information on how to report issues to the TrueNAS project.

www.truenas.com

Please let me know if you have any questions.

 

[AbsolutIggy]

OK, let's try this again.

> you must create a Jira account to report bugs or suggest features.

I've done that. Same address as my account on the forums.

Starting here:

> Go to the TrueNAS project on Jira and click Create in the top bar.

As expected, it tells me I should log in. So, close this window, go to "Sign in" at the top right.

I sign in with my account, and I end up here:

https://ixsystems.atlassian.net/servicedesk/customer/portals

None of these seem to be what I am looking for. "Find help and services" does not give me any other links. If I follow the link "Report a Bug" from the forums again, I end up at the same place.

If I go to "Requests" on this page (top right), I get this, empty list:

 

[wsoteros]

As expected, it tells me I should log in. So, close this window, go to "Sign in" at the top right.

Hi there again.

Sorry about this issue, I am investigating with our IT team as we speak. My colleague @sharrison will reach out in this thread shortly.

 

[jgreco]

None of these seem to be what I am looking for. "Find help and services" does not give me any other links. If I follow the link "Report a Bug" from the forums again, I end up at the same place.

If I go to "Requests" on this page (top right), I get this, empty list:

This has previously been reported several times, including, I believe, in a thread where I explicitly mentioned it to morganL. This is definitely not just you.

 

[Shane from IT]

Hi,
Thank you for contacting us and letting us know. I understand you experienced an issue logging into the NAS area of our Jira. We've fixed the permissions at https://ixsystems.atlassian.net/browse/NAS

I don't know if it was a bug in Jira or if we misconfigured something, but I'm glad you reached out.

 

[AbsolutIggy]

Alright, works now.

 

[PWC]

Hello @wsoteros - I am having the same issue as AbsolutIggy - I also end up having only the the options after login. And not the bug list or the report a bug button. I can see the bug list when logged out, but it vanishes when logged in. Exact same ouput as in AbsolutIggy's screen shots. Can you please fix my atlassian user account (permissions), so that it works? Thanks in advance!

 

[wsoteros]

Hello @wsoteros - I am having the same issue as AbsolutIggy - I also end up having only the the options after login. And not the bug list or the report a bug button. I can see the bug list when logged out, but it vanishes when logged in. Exact same ouput as in AbsolutIggy's screen shots. Can you please fix my atlassian user account (permissions), so that it works? Thanks in advance!

Sure thing, I can forward it to our IT team.

Can you send me a message with the email that is associated with Jira?

 

[dualmoo]

Hi @wsoteros, I have the same issue, can you please fix my account too? I am registered with the same email on jira and this forum. Thanks

 

[nharrington]

@wsoteros, I'm having the same issue with Jira; can see bug list until I login, then nothing. Could you please fix my account as well. I am registered with the same email on Jira as on this forum. Thanks!