iXsystems FreeNAS Mini - won't boot

[anordine]

I purchased an iXsystems FreeNAS mini in January 2015. On Monday or Tuesday last week, it just dropped off the face of the earth and I have no idea what happened.

Essentially, I went to connect to our network share and it failed. Tried again, failed. Tried to connect to the FreeNAS web administration page; no joy. Connected to the IPMI control interface and the system appeared to be running without any logged anomalies. I attempted an orderly shutdown which failed twice. I then did an "immediate" power-down via IPMI followed by a reboot. The system never returned a ping except via the IPMI interface and the web administration page never came up.

I attached a VGA monitor and USB keyboard and rebooted again. The monitor says there is "no signal." The ethernet cable - whether attached to the 1st or 2nd port do not light up green and the amber light blinks very slowly.

Since setting it up, it's been running in a cool (~65-70 degree) dry basement connected to a UPS. I'm aware of no major power events and didn't recently attempt any software upgrades or config changes.

I've got a Serial-to-USB cable (DBDB9) that I think I got from Dynex that I've used to connect to my pfSense router before, but I cannot seem to connect properly to the system or the system won't connect via serial either.

I'm totally flummoxed. Hopeful that the data is intact, but at a loss as to how to recover the system. Any help/suggestions would be MUCH appreciated.

 

[SweetAndLow]

When you access ipmi can you see the console? It's really strange that you get no signal when connecting the monitor.

Sent from my Nexus 5X using Tapatalk

 

[anordine]

So, from the "Dashboard" of IPMI the "Remote Control" widget says "Host is powered OFF or in Sleep Mode." When I try to launch the jviewer.jnlp "Console Redirection" I get "Video Socket Error: Abnormal Termination"

 

[SweetAndLow]

What happens when you power it on

Sent from my Nexus 5X using Tapatalk

 

[anordine]

Fans start turning and system appears to come alive, but then nothing ever comes of it. Seems to stall out or something.

 

[anordine]

Fans start turning and system appears to come alive, but then nothing ever comes of it. Seems to stall out or something.

Found this: https://forums.freenas.org/index.php?threads/c2550d4i-no-post-no-vga-output-via-ipmi.28582/page-2

Tried to CMOS clearing procedure with no joy.

 

[gpsguy]

Do a forum search - https://forums.freenas.org/index.php?search/3551160/&q=dead+asrock&t=post&o=date

These Asrock boards have been dropping like flies recently.

One of our affected users contacted iXsystems regarding the issue - https://forums.freenas.org/index.php?threads/dead-asrock-c2750-rma-or-cut-losses.46162/#post-314380

IX Systems responded that my Mini is out of its 1-year hardware warranty. Suggested options included (1) buying a new motherboard from them for $395 or (2) sending them the board to do an RMA through the manufacturer, where the new board could take up to 4 weeks to arrive.