Disk ATA ST4000VN008-2DR1 ZM417ZGZ is FAULTED - what comes next?

[thimplicity]

Hi everyone,
I am running TrueNAS virtualized on Proxmox and yesterday morning I was greeted with the error message:

Code:

Pool data-pool state is DEGRADED: One or more devices are faulted in response to persistent errors. Sufficient replicas exist for the pool to continue functioning in a degraded state.
The following devices are not healthy:
Disk ATA ST4000VN008-2DR1 ZM417ZGZ is FAULTED

I have ran smartctl long overnight and this is the result:

Code:

root@truenas[~]# smartctl -a /dev/da2
smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RELEASE-p7 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate IronWolf
Device Model:     ST4000VN008-2DR166
Serial Number:    ZM417ZGZ
LU WWN Device Id: 5 000c50 0c647b36d
Firmware Version: SC60
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5980 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Oct 19 06:54:39 2023 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 113) The previous self-test completed having
                                        the read element of the test failed.
Total time to complete Offline
data collection:                (  581) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 636) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   064   064   044    Pre-fail  Always       -       169631716
  3 Spin_Up_Time            0x0003   094   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       59
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   095   060   045    Pre-fail  Always       -       3038528488
  9 Power_On_Hours          0x0032   069   069   000    Old_age   Always       -       27370 (49 4 0)
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       57
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   068   068   000    Old_age   Always       -       32
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       65537
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   062   051   040    Old_age   Always       -       38 (Min/Max 36/47)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       64
193 Load_Cycle_Count        0x0032   030   030   000    Old_age   Always       -       141062
194 Temperature_Celsius     0x0022   038   049   000    Old_age   Always       -       38 (0 18 0 0 0)
197 Current_Pending_Sector  0x0012   100   099   000    Old_age   Always       -       72
198 Offline_Uncorrectable   0x0010   100   099   000    Old_age   Offline      -       72
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       26492h+49m+33.779s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       142200168728
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       95282192711

SMART Error Log Version: 1
ATA Error Count: 32 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 32 occurred at disk power-on lifetime: 27348 hours (1139 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: WP at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 00 00 ff ff ff 4f 00   4d+19:29:01.942  WRITE FPDMA QUEUED
  61 00 00 ff ff ff 4f 00   4d+19:29:01.941  WRITE FPDMA QUEUED
  61 00 00 ff ff ff 4f 00   4d+19:29:01.941  WRITE FPDMA QUEUED
  61 00 00 ff ff ff 4f 00   4d+19:29:01.940  WRITE FPDMA QUEUED
  61 00 10 ff ff ff 4f 00   4d+19:29:01.939  WRITE FPDMA QUEUED

Error 31 occurred at disk power-on lifetime: 27348 hours (1139 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   4d+19:28:57.796  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:57.791  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:57.788  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:57.785  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:57.768  READ FPDMA QUEUED

Error 30 occurred at disk power-on lifetime: 27348 hours (1139 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: WP at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 00 00 ff ff ff 4f 00   4d+19:28:57.308  WRITE FPDMA QUEUED
  61 00 00 ff ff ff 4f 00   4d+19:28:53.841  WRITE FPDMA QUEUED
  61 00 00 ff ff ff 4f 00   4d+19:28:53.841  WRITE FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:53.840  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:53.840  READ FPDMA QUEUED

Error 29 occurred at disk power-on lifetime: 27348 hours (1139 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   4d+19:28:53.826  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:50.186  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:50.182  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:50.130  READ FPDMA QUEUED
  61 00 00 ff ff ff 4f 00   4d+19:28:49.863  WRITE FPDMA QUEUED

Error 28 occurred at disk power-on lifetime: 27348 hours (1139 days + 12 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00   4d+19:28:49.791  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:46.178  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:46.178  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:46.166  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00   4d+19:28:46.162  READ FPDMA QUEUED

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure       10%     27365         -
# 2  Short offline       Completed without error       00%     27359         -
# 3  Extended offline    Completed without error       00%     27279         -
# 4  Short offline       Completed without error       00%     27221         -
# 5  Short offline       Completed without error       00%     27053         -
# 6  Short offline       Completed without error       00%     26885         -
# 7  Short offline       Completed without error       00%     26717         -
# 8  Extended offline    Completed without error       00%     26558         -
# 9  Short offline       Completed without error       00%     26549         -
#10  Short offline       Completed without error       00%     26381         -
#11  Short offline       Completed without error       00%     26213         -
#12  Short offline       Completed without error       00%     26045         -
#13  Short offline       Completed without error       00%     25878         -
#14  Extended offline    Completed without error       00%     25819         -
#15  Short offline       Completed without error       00%     25717         -
#16  Short offline       Completed without error       00%     25549         -
#17  Short offline       Completed without error       00%     25381         -
#18  Short offline       Completed without error       00%     25212         -
#19  Extended offline    Completed without error       00%     25081         -
#20  Short offline       Completed without error       00%     25044         -
#21  Short offline       Completed without error       00%     24877         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing

I am also running scrutiny in my homelab and this is the "export".

Show : Scrutiny screenshots

Few questions on next steps:

• Based on what I read in the forum, I assume the drive is done. Is that a correct assumption?
• I am running this drive in a mirror with an identical drive. Can I still use the other drive to save data?
• This drive is a 4TB drive. Can I combine a 3TB with it in a mirror? I am currently using 900GB of that mirror, but all the data is on the 4TB drive.

Thanks so much. This is the first time, that a drive is failing on me.

 

[NugentS]

See replies in /reddit

 

[thimplicity]

I have changed the cables as proposed also on reddit and rebooted the server. Now it shows the following error messages and the pool is unhealthy.

Code:

CRITICAL
Pool data-pool state is ONLINE: One or more devices has experienced an unrecoverable error. An attempt was made to correct the error. Applications are unaffected.
October 20, 2023 10:29:31 am (America/New_York)
Dismiss
notifications_active
INFO
Device: /dev/da2 [SAT], 56 Currently unreadable (pending) sectors.
October 18, 2023 02:19:23 am (America/New_York)
Dismiss
notifications_active
INFO
Device: /dev/da2 [SAT], 56 Offline uncorrectable sectors.
October 18, 2023 02:19:23 am (America/New_York)
Dismiss
notifications_active
INFO
Device: /dev/da2 [SAT], ATA error count increased from 0 to 15.
October 18, 2023 07:19:23 am (America/New_York)
Dismiss
notifications_active
INFO
Device: /dev/da2 [SAT], Self-Test Log error count increased from 0 to 1.
October 19, 2023 02:49:24 am (America/New_York)
Dismiss
notifications_active
INFO
Device: /dev/da0 [SAT], 72 Currently unreadable (pending) sectors.
October 20, 2023 09:55:33 am (America/New_York)
Dismiss
notifications_active
INFO
Device: /dev/da0 [SAT], 72 Offline uncorrectable sectors.
October 20, 2023 09:55:33 am (America/New_York)
Dismiss

What should I do now? The smartlctl from scrutiny still has the original disk failing and the other one fine.

 

[NugentS]

replace da2 with a 4TB drive. Also da0 isn't looking healthy either with 72 offline uncorrectables either.

 

[thimplicity]

replace da2 with a 4TB drive. Also da0 isn't looking healthy either with 72 offline uncorrectables either.

Can it be that the error reporting got confused just because I changed the cables around? I have both on an HBA that I passthrough from proxmox to Truenas. Because yesterday those 72 errors were attributed to the faulty drive

 

[NugentS]

Yes - quite possibly. as "da'n'" is subject to being changed every time you reboot.
Can you repost smartctl -a /dev/..... on both drives just to confirm. You don't need to run a short or long test

 

[thimplicity]

Yes - quite possibly. as "da'n'" is subject to being changed every time you reboot.
Can you repost smartctl -a /dev/..... on both drives just to confirm. You don't need to run a short or long test

Sure, here we go:

The faulty drive:

Code:

root@truenas[~]# smartctl -a /dev/da0
smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RELEASE-p7 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate IronWolf
Device Model:     ST4000VN008-2DR166
Serial Number:    ZM417ZGZ
LU WWN Device Id: 5 000c50 0c647b36d
Firmware Version: SC60
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5980 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Oct 20 13:41:14 2023 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  581) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 636) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   070   064   044    Pre-fail  Always       -       232727868
  3 Spin_Up_Time            0x0003   094   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       60
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   095   060   045    Pre-fail  Always       -       3039642902
  9 Power_On_Hours          0x0032   069   069   000    Old_age   Always       -       27400 (253 175 0)
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       58
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   051   051   000    Old_age   Always       -       49
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       65537
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   060   051   040    Old_age   Always       -       40 (Min/Max 28/43)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       66
193 Load_Cycle_Count        0x0032   030   030   000    Old_age   Always       -       141065
194 Temperature_Celsius     0x0022   040   049   000    Old_age   Always       -       40 (0 18 0 0 0)
197 Current_Pending_Sector  0x0012   100   099   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   099   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       26522h+51m+20.334s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       142572864184
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       97075323575

SMART Error Log Version: 1
ATA Error Count: 49 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 49 occurred at disk power-on lifetime: 27399 hours (1141 days + 15 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: WP at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 00 00 ff ff ff 4f 00      03:10:49.317  WRITE FPDMA QUEUED
  61 00 10 ff ff ff 4f 00      03:10:49.316  WRITE FPDMA QUEUED
  61 00 10 ff ff ff 4f 00      03:10:49.313  WRITE FPDMA QUEUED
  61 00 10 90 02 40 40 00      03:10:49.247  WRITE FPDMA QUEUED
  60 00 10 ff ff ff 4f 00      03:10:49.246  READ FPDMA QUEUED

Error 48 occurred at disk power-on lifetime: 27399 hours (1141 days + 15 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00      03:10:46.224  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00      03:10:46.201  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00      03:10:46.201  READ FPDMA QUEUED
  60 00 e0 ff ff ff 4f 00      03:10:46.196  READ FPDMA QUEUED
  60 00 e0 ff ff ff 4f 00      03:10:46.196  READ FPDMA QUEUED

Error 47 occurred at disk power-on lifetime: 27399 hours (1141 days + 15 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00      03:10:41.662  READ FPDMA QUEUED
  60 00 10 ff ff ff 4f 00      03:10:41.662  READ FPDMA QUEUED
  60 00 10 ff ff ff 4f 00      03:10:41.662  READ FPDMA QUEUED
  2f 00 01 10 00 00 00 00      03:10:41.611  READ LOG EXT
  61 00 10 90 02 40 40 00      03:10:38.580  WRITE FPDMA QUEUED

Error 46 occurred at disk power-on lifetime: 27399 hours (1141 days + 15 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: WP at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  61 00 10 90 02 40 40 00      03:10:38.580  WRITE FPDMA QUEUED
  60 00 10 ff ff ff 4f 00      03:10:38.580  READ FPDMA QUEUED
  60 00 10 ff ff ff 4f 00      03:10:38.580  READ FPDMA QUEUED
  60 00 10 90 02 40 40 00      03:10:38.580  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00      03:10:38.580  READ FPDMA QUEUED

Error 45 occurred at disk power-on lifetime: 27399 hours (1141 days + 15 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 00 ff ff ff 4f 00      03:10:35.461  READ FPDMA QUEUED
  60 00 00 ff ff ff 4f 00      03:10:35.460  READ FPDMA QUEUED
  60 00 e0 ff ff ff 4f 00      03:10:35.408  READ FPDMA QUEUED
  60 00 e0 ff ff ff 4f 00      03:10:35.408  READ FPDMA QUEUED
  60 00 e0 a0 02 40 40 00      03:10:35.408  READ FPDMA QUEUED

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     27389         -
# 2  Extended offline    Completed: read failure       10%     27365         -
# 3  Short offline       Completed without error       00%     27359         -
# 4  Extended offline    Completed without error       00%     27279         -
# 5  Short offline       Completed without error       00%     27221         -
# 6  Short offline       Completed without error       00%     27053         -
# 7  Short offline       Completed without error       00%     26885         -
# 8  Short offline       Completed without error       00%     26717         -
# 9  Extended offline    Completed without error       00%     26558         -
#10  Short offline       Completed without error       00%     26549         -
#11  Short offline       Completed without error       00%     26381         -
#12  Short offline       Completed without error       00%     26213         -
#13  Short offline       Completed without error       00%     26045         -
#14  Short offline       Completed without error       00%     25878         -
#15  Extended offline    Completed without error       00%     25819         -
#16  Short offline       Completed without error       00%     25717         -
#17  Short offline       Completed without error       00%     25549         -
#18  Short offline       Completed without error       00%     25381         -
#19  Short offline       Completed without error       00%     25212         -
#20  Extended offline    Completed without error       00%     25081         -
#21  Short offline       Completed without error       00%     25044         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):

And the second one (identical model):

Code:

smartctl 7.2 2021-09-14 r5236 [FreeBSD 13.1-RELEASE-p7 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate IronWolf
Device Model:     ST4000VN008-2DR166
Serial Number:    ZGY68GJH
LU WWN Device Id: 5 000c50 0c64cca5d
Firmware Version: SC60
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5980 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Oct 20 13:42:19 2023 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  591) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 585) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   066   064   044    Pre-fail  Always       -       3840272
  3 Spin_Up_Time            0x0003   094   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       61
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   094   060   045    Pre-fail  Always       -       2374964135
  9 Power_On_Hours          0x0032   069   069   000    Old_age   Always       -       27849 (1 12 0)
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       58
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       65538
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   065   049   040    Old_age   Always       -       35 (Min/Max 28/37)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       62
193 Load_Cycle_Count        0x0032   030   030   000    Old_age   Always       -       141451
194 Temperature_Celsius     0x0022   035   051   000    Old_age   Always       -       35 (0 18 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       26957h+07m+17.162s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       156794057495
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       157255204756

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     27839         -
# 2  Extended offline    Completed without error       00%     27728         -
# 3  Short offline       Completed without error       00%     27670         -
# 4  Short offline       Completed without error       00%     27502         -
# 5  Short offline       Completed without error       00%     27334         -
# 6  Short offline       Completed without error       00%     27166         -
# 7  Extended offline    Completed without error       00%     27007         -
# 8  Short offline       Completed without error       00%     26998         -
# 9  Short offline       Completed without error       00%     26830         -
#10  Short offline       Completed without error       00%     26662         -
#11  Short offline       Completed without error       00%     26494         -
#12  Short offline       Completed without error       00%     26327         -
#13  Extended offline    Completed without error       00%     26267         -
#14  Short offline       Completed without error       00%     26166         -
#15  Short offline       Completed without error       00%     25998         -
#16  Short offline       Completed without error       00%     25830         -
#17  Short offline       Completed without error       00%     25661         -
#18  Extended offline    Completed without error       00%     25528         -
#19  Short offline       Completed without error       00%     25493         -
#20  Short offline       Completed without error       00%     25326         -
#21  Short offline       Completed without error       00%     25157         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):

 

[NugentS]

da0 is failing a long test - definately faulty. Also IMO a bit warm at 40 degrees (max 43)
Nothing I can see wrong with da2 (but hopefully others that understand more will look as well)

What I don't see is the uncorrectables?????

 

[thimplicity]

Seagate agreed to send me a replacement disk but it will take a week or two. I just removed the disk from the server and rebooted. The pool is in degraded state. Do I just wait for the new disk to show up or do I need to detach or remove the faulty disk from the pool?

 

[NugentS]

Detach the disk - as its a mirror you can (should be able to) remove disks from the data vdevs. Then you, when the new disk arrives, EXTEND the existing vdev. If you are in the vdev definition screen (add vdev) - you are in the wrong place and are heading for a disaster (where you end up with striped pool - not what you want)

Its wierd wording - but it is what it is.

You do have a backup don't you?

 

[thimplicity]

Detach the disk - as its a mirror you can (should be able to) remove disks from the data vdevs. Then you, when the new disk arrives, EXTEND the existing vdev. If you are in the vdev definition screen (add vdev) - you are in the wrong place and are heading for a disaster (where you end up with striped pool - not what you want)

Its wierd wording - but it is what it is.

You do have a backup don't you?

So just detach the “unavailable“ disk in the pool status screen?
Seems also the place to extend the vdev later.

Yes, I have three backups in total, one in the cloud

 

[NugentS]

I think so - yes. It presumably can't do any harm

 

[joeschmuck]

da0 is failing a long test - definately faulty. Also IMO a bit warm at 40 degrees (max 43)
Nothing I can see wrong with da2 (but hopefully others that understand more will look as well)

What I don't see is the uncorrectables?????

@NugentS You are 100% correct. Drive ZM417ZGZ is faulty and has a Long test failure, plus it had the pending sector errors present until the power to the drive was cycled, but I know they will come back. Drive ZGY68GJH looks to be in good condition for now.

@thimplicity If you have important information/data on that drive, I'd back it up while it's still working. It's very easy to have the last drive fail and then all your data is gone, or you do something wrong while removing the old drive or installing the new drive. When you replace the drive, make sure to check your SMART Test setup to ensure all your drives are listed to be tested. I have personally seen my drive removed from SMART testing after replacing a failed drive but that was a few versions of TrueNAS back. Just something to look at.

Seagate agreed to send me a replacement disk but it will take a week or two.

Is it under RMA? I ask because it looks like your drive is over 3 years of age and I believe this model has a 3 year warranty. I didn't look up the serial number but I have seen where the warranty will be marked for a little over 3 years to make up for time waiting to be sold. If it is RMA, you got lucky I think, nothing wrong with that.

 

[thimplicity]

Is it under RMA? I ask because it looks like your drive is over 3 years of age and I believe this model has a 3 year warranty. I didn't look up the serial number but I have seen where the warranty will be marked for a little over 3 years to make up for time waiting to be sold. If it is RMA, you got lucky I think, nothing wrong with that.

I have chatted with Seagate and told them that the drive is literally 2 weeks out of warranty. Also Amazon states incorrect 5-year warranty on the website (because they have ironwolf and ironwolf pro drives on the same page. So thy are making an exception. I understood it in a way that I receive a factory repaired drive after I sent mine in.

It is great that I get the drive exchanged, but I would have loved to move to NVMe drives :D.

@NugentS I followed your steps and detached the unavailable drive - thanks for helping me through the steps.

 

[joeschmuck]

I understood it in a way that I receive a factory repaired drive after I sent mine in.

This is normal for all RMA's. Even if you purchased your drive yesterday new, if you RMA it, you are apt to get a refurbished drive, however the warranty for the drive will last until your original warranty expires. In your case, the warranty had expired so unless the bump the warranty up to 5 years, the drive you get will technically be expired. I'm glad you were able to find someone who would help you out.

It is great that I get the drive exchanged, but I would have loved to move to NVMe drives :D.

I'm still researching that avenue. I'm finding it will not be a simple upgrade, not unless I want to buy all new hardware, which I do not. I'm sure there is an add-on card that will work with my system, if not, I am pricing out a new system just in case I get the itch.

 

[thimplicity]

I'm still researching that avenue. I'm finding it will not be a simple upgrade, not unless I want to buy all new hardware, which I do not. I'm sure there is an add-on card that will work with my system, if not, I am pricing out a new system just in case I get the itch.

My CPU has 40 PCIe lanes, so I would have enough lanes. I did not do a great job paying attention to how my motherboard manages the PCIe slots, but it is what it is at this point. I have "space" for 6 NVMe drives if I want to run the server with a 10GBe card, which makes sense, otherwise you do not need NVMe in the first place if you use it for storage.

Passthrough to TrueNAS is probably another story, as there is no controller you can passthrough, if you use PCIe bifurcation cards.

 

[Davvo]

If I am not wrong, you can just passthrough the NVMe drives. But I do not virtualize, do not trust my word on this.

 

[joeschmuck]

Passthrough to TrueNAS is probably another story, as there is no controller you can passthrough, if you use PCIe bifurcation cards.

ESXi version 8 supports this, earlier versions do not. Since I'm running 7.0.3, I would need to update as well should I go down this path, but my 16 PCIe lanes will not cut it so I am looking at new CPU's and motherboards, and RAM too. Geez. Of course if I can fine an add-on card that will support four M.2 cards over an x8 slot, I can do that with the slots I have. I started to fall asleep looking for an add-on card so I took a break and ate lunch. Time to head to the store and pick up Pizza soon.

My CPU has 40 PCIe lanes

When I purchased my system back in January 2016, this was not something on my mind at all. Normal HDD and SSD were already expensive. But now it's a thought so looking I will do, but I am partial to Supermicro, really like the IPMI.

 

[thimplicity]

ESXi version 8 supports this, earlier versions do not. Since I'm running 7.0.3, I would need to update as well should I go down this path, but my 16 PCIe lanes will not cut it so I am looking at new CPU's and motherboards, and RAM too. Geez. Of course if I can fine an add-on card that will support four M.2 cards over an x8 slot, I can do that with the slots I have. I started to fall asleep looking for an add-on card so I took a break and ate lunch. Time to head to the store and pick up Pizza soon.

I believe you cannot do that with bifurcation cards. Maybe with PLX cards - see here.

 

[joeschmuck]

I believe you cannot do that with bifurcation cards. Maybe with PLX cards - see here.

I found a link yesterday that said it could be done using ESXi 8, however I am unable to find that link today, of course. However a PLX type card would probably save me the headache to shove four 4TB M.2 cards into it. I'd need to purchase a seperate two card adapter as well to pass through two more drives to get me up to six 4TB drives (that is what I'm looking at right now). But I have time to do research before I pull out my credit card. I may end up with a new computer

EDIT: Found the link. Read post #1 where the member has an issue, post #2 fixes it. At least it sounds like it will work.