Device unreadable sectors error, trying to resolve

[sasturias]

I'm currently seeing the following alerts:

Device: /dev/da3 [SAT], 8 Currently unreadable (pending) sectors
Mon, 26 Oct 2020 04:04:47 GMT

Device: /dev/da3 [SAT], 8 Offline uncorrectable sectors
Mon, 26 Oct 2020 04:04:47 GMT

I ran a Smart Long test on the drive and these are the results:

Code:

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Enterprise Capacity 3.5 HDD
Device Model:     ST10000NM0016-1TT101
Serial Number:    ZA29PF61
LU WWN Device Id: 5 000c50 0b36874e1
Firmware Version: SNE0
User Capacity:    10,000,831,348,736 bytes [10.0 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Tue Oct 27 11:26:43 2020 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  567) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 901) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   083   064   044    Pre-fail  Always       -       223527048
  3 Spin_Up_Time            0x0003   091   091   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       34
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       40
  7 Seek_Error_Rate         0x000f   087   060   045    Pre-fail  Always       -       496965224
  9 Power_On_Hours          0x0032   085   085   000    Old_age   Always       -       13489
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       34
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0 0 0
189 High_Fly_Writes         0x003a   090   090   000    Old_age   Always       -       10
190 Airflow_Temperature_Cel 0x0022   070   059   040    Old_age   Always       -       30 (Min/Max 27/38)
191 G-Sense_Error_Rate      0x0032   091   091   000    Old_age   Always       -       18895
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       494
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       643
194 Temperature_Celsius     0x0022   030   041   000    Old_age   Always       -       30 (0 18 0 0 0)
195 Hardware_ECC_Recovered  0x001a   024   001   000    Old_age   Always       -       223527048
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       8
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       8
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       13468h+15m+23.568s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       58571555938
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       114515168403

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     13480         -
# 2  Extended offline    Completed: read failure       90%     13463         -
# 3  Short offline       Completed without error       00%     13456         -
# 4  Short offline       Completed without error       00%     13432         -
# 5  Short offline       Completed without error       00%     13408         -
# 6  Short offline       Completed without error       00%     13384         -
# 7  Short offline       Completed without error       00%     13361         -
# 8  Short offline       Completed without error       00%     13337         -
# 9  Short offline       Completed without error       00%     13313         -
#10  Short offline       Completed without error       00%     13290         -
#11  Short offline       Completed without error       00%     13266         -
#12  Short offline       Completed without error       00%     13242         -
#13  Short offline       Completed without error       00%     13218         -
#14  Short offline       Completed without error       00%     13197         -
#15  Short offline       Completed without error       00%     13173         -
#16  Short offline       Completed without error       00%     13149         -
#17  Short offline       Completed without error       00%     13125         -
#18  Short offline       Completed without error       00%     13101         -
#19  Short offline       Completed without error       00%     13077         -
#20  Short offline       Completed without error       00%     13053         -
#21  Short offline       Completed without error       00%     13029         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

I see a read failure in the extended offline test, but no LBA address. From what I've read, I would need this information to fix the bad sector. Anybody have any ideas or suggestions?

 

[JohnDigital]

First run another extended SMART test and see if it fails as well. This has the makings of a failing drive. Its not 2 years old if you run 24/7 so if you can RMA it now, do it.

I have one old White Label Enterprise doing this same thing, its the oldest one I have @ 40,000 hours and is long out of warranty. It squawks once in awhile and im watching for it to get worse. But its still chugging along. It hasnt failed a smart test yet.

Code:

=== START OF INFORMATION SECTION ===
Device Model:     WL5000GSA6457
Serial Number:    WOL240330403
LU WWN Device Id: 5 0014ee 003d65129
Firmware Version: 82.00A82
User Capacity:    5,000,981,078,016 bytes [5.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5700 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Tue Oct 27 19:40:00 2020 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (57960) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 579) minutes.
Conveyance self-test routine
recommended polling time:      (   5) minutes.
SCT capabilities:            (0x303d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   204   202   021    Pre-fail  Always       -       8783
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       145
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   045   045   000    Old_age   Always       -       40629
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       145
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       142
193 Load_Cycle_Count        0x0032   190   190   000    Old_age   Always       -       31044
194 Temperature_Celsius     0x0022   114   103   000    Old_age   Always       -       38
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%     40575         -
# 2  Short offline       Completed without error       00%     40539         -
# 3  Short offline       Completed without error       00%     40348         -
# 4  Extended offline    Completed without error       00%     40336         -
# 5  Short offline       Completed without error       00%     40180         -
# 6  Extended offline    Completed without error       00%     40000         -
# 7  Short offline       Completed without error       00%     39988         -
# 8  Short offline       Completed without error       00%     39820         -
# 9  Short offline       Completed without error       00%     39628         -
#10  Extended offline    Completed without error       00%     39616         -
#11  Short offline       Completed without error       00%     39461         -
#12  Extended offline    Completed without error       00%     39281         -
#13  Short offline       Completed without error       00%     39269         -
#14  Short offline       Completed without error       00%     39077         -
#15  Short offline       Completed without error       00%     38885         -
#16  Extended offline    Completed without error       00%     38874         -
#17  Short offline       Completed without error       00%     38762         -
#18  Extended offline    Completed without error       00%     38586         -
#19  Short offline       Completed without error       00%     38570         -
#20  Short offline       Completed without error       00%     38379         -
#21  Short offline       Completed without error       00%     38187         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

You do have some awefully weird numbers there though, I dont remember seeing Seek-Error being so high, might be naturally larger because of the size. Ive never had a drive larger than 6TB yet. Power on hours, Reallocated, pending and Offline_Uncorrectable sectors were always the ones to watch for. Lots of those other numbers look very strange. ECC recovered etc..

I usually let mine go at this point and have a drive at the ready, it will get kicked out of the pool eventually, when the pool goes to unhealthy then ill replace/resilver that booted drive with a tested clean drive. However, I run Z3 though so you may not want to dilly dally. I prefer to get every minute from these drives especially once out of warranty. Ill RMA at the first hint of trouble all my other drives.

 

[Alecmascot]

Interpreting Seagate SMART Values :

NodeSupport / Guides / Internode Members Webspace End of Life | Internode

www.users.on.net

 

[sasturias]

Thanks for the responses. I'm currently running another extended SMART test. It takes a while to run due to the size, but I'll post the results once complete. Hopefully it shows better results. I'm thinking the next step if the SMART test results don't provide any additional information, I'll pull the drive and run a full surface scan. Then I'll put the drive back in and run another SMART test and see what happens.

 

[Pitfrr]

You can also run badblocks (destructive) on this drive just to see what comes out.
But I guess, since the drive already has 8 offline sectors it will only get worse... (maybe not right away but it's already a good indication for a failing drive).
I would see to RMA the drive...