Debug "error getting available space"

[gabre]

I have a problem: I woke up one day and looks like all my data was gone. I have FreeNAS-9.2.1.7-RELEASE-x64
and I get a "error getting available space" when I look under volumes, and I get no disks when I check under disks. While booting tough the bios detects both 3TB seagate drives, and I can't believe they both failed. I have them in mirror mode, can't remember which raid is that. I have my life on these disks and I have no clue how to rebuild the file system, if that is the problem. Can't use windows recovery data tools either.
Any idea what is wrong and what should I do? Keep in mind I'm linux retarded unfortunately, even though I'm an engineer. I adventured on unfamiliar territories because I hate windows, even though I use it every day, and was looking for a geekier NAS OS other than windows server. Any help is greatly appreciated

 

[cyberjock]

What's your specs on your box? You have the minimum 8GB of RAM?

 

[danb35]

Go to the command line (either using the shell button in the web GUI, or ssh to your server) and run 'zpool status'. Post the results here, along with your system specs. Your screen shot shows a warning (the alert light is flashing yellow)--what does it say?

 

[gabre]

What's your specs on your box? You have the minimum 8GB of RAM?

It's 12GB. Was running with 4GB for a while than I added extra 8GB. Box is a N54L. Thanks

 

[gabre]

Go to the command line (either using the shell button in the web GUI, or ssh to your server) and run 'zpool status'. Post the results here, along with your system specs. Your screen shot shows a warning (the alert light is flashing yellow)--what does it say?

Zpool returns "no pools available". Alert light says " "the volume xyz (ZFS) status unknown" . Thanks

 

[danb35]

What does 'zpool import' return? How about 'camcontrol devlist'?

 

[gabre]

What does 'zpool import' return? How about 'camcontrol devlist'?

They return respectively nothing and the USB I have the OS on.
Any idea of what could happen? I read around while trying to find an explanation that freenas doesn't like hard reset, which I'm afraid I've done a couple of time. But even with hard power off, the system looks like it does a clean turn off, I could see I series of unmounts happening. Still I was able to access data after this. My other question is, can I detach the drives and use one of those low level data recovery tool ?

 

[danb35]

Hmmm. FreeNAS isn't seeing your disks at all--not a good thing. Can you install 9.3 to a spare USB key and see if it will see them? Alternatively, do you have another computer you can test with temporarily?

 

[cyberjock]

Please attach a debug file from your system.

 

[gabre]

Please attach a debug file from your system.

Any chance you can remind me how to get a debug file? Is that log system file or something else?

 

[gabre]

Hmmm. FreeNAS isn't seeing your disks at all--not a good thing. Can you install 9.3 to a spare USB key and see if it will see them? Alternatively, do you have another computer you can test with temporarily?

I'll try 9.3 on a spare USB. I can try also to connect it to my barebone pc, didn't think about that. not sure it freenas will have all drivers to run properly but I'll try to use the same usb. I can try also 9.3 on new hardware. Just to understand a little more about freenas, a new installation, the 9.3 for example, should be able to recognize disks and volumes without doing anything else? Like import them somehow? Apologies if it's a silly question, I'm gasping here

 

[Ericloewe]

Any chance you can remind me how to get a debug file? Is that log system file or something else?

Big button in the WebGUI.

 

[gabre]

Big button in the WebGUI.

Under reporting I see only system performance, and under disks looks like it is reporting only the USB space.

 

[danb35]

It's under System -> Advanced -> Save debug file.

 

[gabre]

I'll try 9.3 on a spare USB. I can try also to connect it to my barebone pc, didn't think about that. not sure it freenas will have all drivers to run properly but I'll try to use the same usb. I can try also 9.3 on new hardware. Just to understand a little more about freenas, a new installation, the 9.3 for example, should be able to recognize disks and volumes without doing anything else? Like import them somehow? Apologies if it's a silly question, I'm gasping here

I've tried three combinations: hdd on a different box using the old installation, using the new 9.3 installation, and back to the microserver with the new 9.3. Result is the same, actually worse: 9.3 doesn't recognize any disk, the error doesn't appear anymore. Hope that hasn't anything to do with the fact I installed the 9.3 on a different machine and then simply moved the three drives, OS + 2 not working data drives to the microserver.
Would installing a freebsd virtual machine and plug one of the drives via USB and see if I can see anything from there help?

 

[gabre]

It's under System -> Advanced -> Save debug file.

Here we go, this is for the new 9.3 build where the HDD disappeared completely. I'll plug in the old 9.2 now and see what I get from that one. I checked all the options for this one. Thanks

 

[gabre]

Here we go, this is for the new 9.3 build where the HDD disappeared completely. I'll plug in the old 9.2 now and see what I get from that one. I checked all the options for this one. Thanks

And here is a pic of the boot screen with a device error. This is while booting 9.2

 

[gabre]

It's under System -> Advanced -> Save debug file.

Can't find the advance tab in 9.2.1.7.