SOLVED Crashplan 3.7.0 update - how to fix

[Xelas]

Just an FYI - my Crashplan plugin that I have running an a jail auto-updated to 3.7.0 from 3.6.4 on January 15, 2015. The jail will start, but the crashplan plugin will not back up and I was not able to to connect via a GUI.
The fix from this post by Nello still works, and resolved this issue for me:

https://forums.freenas.org/index.php?threads/crashplan-plugin-wont-start.24243/#post-149005

Apparently, the auto-update overwrites the run.conf file referenced in the fix, since I have already done this exact fix before.

I just posted this in case people were dismissing that thread because it was old, and to have people searching for version 3.7.0 get a hit.

 

[Spacemarine]

Thanks for posting!

To be more clear, after editing the run.conf has to contain the lines:
SRV_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile............"
GUI_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile............"

 

[Halfe]

Hi.
Im trying to make crashplan update my engine but it wont do that. The Engine is still running 3.6.3. and that stops me for restoring from Central.

This is my Engine_output.log

Code:

Java HotSpot(TM) Client VM warning: Can't detect initial thread stack location - find_vma failed
[04.27.15 01:30:33.206 INFO    main                 root                                    ] Locale changed to English
[04.27.15 01:30:33.211 INFO    main                 root                                    ] *************************************************************
[04.27.15 01:30:33.212 INFO    main                 root                                    ] *************************************************************
[04.27.15 01:30:33.212 INFO    main                 root                                    ] STARTED CrashPlanService
[04.27.15 01:30:33.218 INFO    main                 root                                    ] CPVERSION = 3.6.3 - 1388556100363 (2014-01-01T06:01:40:363+0000)
[04.27.15 01:30:33.219 INFO    main                 root                                    ] LOCALE = English
[04.27.15 01:30:33.223 INFO    main                 root                                    ] ARGS = [  ]
[04.27.15 01:30:33.224 INFO    main                 root                                    ] *************************************************************
[04.27.15 01:30:33.725 INFO    main                 root                                    ] Adding shutdown hook.
[04.27.15 01:30:33.766 INFO    main                 root                                    ] BEGIN Loading Configuration
[04.27.15 01:30:34.011 INFO    main                 root                                    ] BEGIN Copy Custom
[04.27.15 01:30:34.011 INFO    main                 root                                    ]   Directories: [.Custom, custom, /usr/pbi/crashplan-amd64/share/crashplan/conf/.Custom, /usr/pbi/crashplan-amd64/share/crashplan/conf/custom]
[04.27.15 01:30:34.012 INFO    main                 root                                    ]   NOT waiting for custom skin to appear
[04.27.15 01:30:34.012 INFO    main                 root                                    ]   NO customizations found.
[04.27.15 01:30:34.012 INFO    main                 root                                    ] END Copy Custom
[04.27.15 01:30:34.018 INFO    main                 root                                    ]   Loading from default: /usr/pbi/crashplan-amd64/share/crashplan/conf/default.service.xml
[04.27.15 01:30:34.148 INFO    main                 root                                    ]   Loading from my xml file=conf/my.service.xml
[04.27.15 01:30:34.716 WARN    main                 com.backup42.common.config.ServiceConfig] ServiceConfig version higher than it should be. uniqueId=686818678599057409
[04.27.15 01:30:34.725 INFO    main                 root                                    ]   Loading ServiceConfig, newInstall=false, version=6, configDateMs=1430122719587, installVersion=1388556100363
[04.27.15 01:30:34.726 INFO    main                 root                                    ]   OS = Linux
[04.27.15 01:30:35.275 INFO    main                 root                                    ]   AuthorityLocation@8039331[ location=central.crashplan.com:443, hideAddress=false ]
[04.27.15 01:30:35.281 INFO    main                 root                                    ]   Checking Java memory heap max.
[04.27.15 01:30:35.291 INFO    main                 root                                    ]     Previous Java memory max heap size was 1024
[04.27.15 01:30:35.300 INFO    main                 root                                    ] END Loading Configuration
jtux Loaded.

content of Run.conf

Code:

SRV_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx1024m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"
GUI_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=CrashPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"

Content of engine_error.log

Code:

/etc/host.conf: line 2: bad command `hosts'
/etc/host.conf: line 3: bad command `dns'

content of host.conf

Code:

# Auto-generated from nsswitch.conf
hosts
dns

i can ping Google.com

Code:

root@crashplan_1:/ # ping google.com
PING google.com (148.123.25.29): 56 data bytes
64 bytes from 148.123.25.29: icmp_seq=0 ttl=59 time=1.924 ms
64 bytes from 148.123.25.29: icmp_seq=1 ttl=59 time=2.160 ms
64 bytes from 148.123.25.29: icmp_seq=2 ttl=59 time=2.090 ms
64 bytes from 148.123.25.29: icmp_seq=3 ttl=59 time=1.727 ms
64 bytes from 148.123.25.29: icmp_seq=4 ttl=59 time=2.178 ms
64 bytes from 148.123.25.29: icmp_seq=5 ttl=59 time=2.151 ms
64 bytes from 148.123.25.29: icmp_seq=6 ttl=59 time=1.754 ms
^C
--- google.com ping statistics ---
7 packets transmitted, 7 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1.727/1.998/2.178/0.181 ms

 

[Halfe]

Found out the problem.

It was that i was running 3.7.0 client and 3.6.3 engine. But the client isnt updating either. but it works now.

 

[thedeadzone]

Found out the problem.

It was that i was running 3.7.0 client and 3.6.3 engine. But the client isnt updating either. but it works now.

Halfe what did you do to fix it exactly ? Having the same problem

 

[Halfe]

Now the Software is updated to 4.2.0 so you have to check what version your Backup engine runs.

if you check the content of youre Engine_output.log you should se what version you are running.
If it has been updated you should update youre Client as well. they have to be the same to be able to restore

if not and its still running on 3.6.3 you should install the same client as 3.6.3. dont have the link for that download sorry